10 PNC customer service leaders
Customer Care Center, EVP, SVP, Customer Care Center, Premium Servicing and Senior Vice President, Regional Director of Client Service are current titles held by these PNC customer service leaders. A reader can learn how customer service leaders work at PNC from people who have held the role.
Professionals to explore
Becky Gajevic
LinkedInExperience: Client Service Regional Director · PNC
Becky Gajevic has been Client Service Regional Director at PNC since September 2020, based in Milwaukee, Wisconsin, and the headline reads SVP, Client Service Regional Director at PNC Private Bank. Becky Gajevic was Client Solutions Director at PNC Wealth Management from 2015 to 2020.
Cedric R. McDonald
LinkedInExperience: Executive Vice President · PNC
Cedric R. McDonald has been Executive Vice President at PNC since December 2015, and the profile headline and About section both read Executive Vice President, Head of Customer Care at PNC. Cedric R. McDonald was Senior Vice President at Citi from 2007 to 2015.
Cynthia Wood
LinkedInExperience: Customer Care Center, EVP · PNC
Cynthia Wood has been Customer Care Center, EVP at PNC since March 2026, a role the profile says oversees the day to day operations of customer care, and also lists Head of Retail Product Development at PNC since January 2024 with no end date. At PNC, Cynthia Wood was also Head of Integration, Migration and Readiness - SVP from 2022 to 2024 and Strategy & Planning Director - SVP, Retail Lending from 2017 to 2022.
Elizabeth Kelly
LinkedInExperience: Former Senior Vice President · PNC
Elizabeth Kelly is a former Senior Vice President at PNC, a role held from March 1987 to November 2015, based in Pittsburgh, Pennsylvania. The profile headline reads Retired, Call Center & Operations Executive, and the About section gives the same description.
John Rees
LinkedInExperience: Former Senior Vice President, Manager of Business Banking - Customer Care · PNC
John Rees is a former Senior Vice President, Manager of Business Banking - Customer Care at PNC, a role held from January 2009 to December 2023, based in the Columbus, Ohio Metropolitan Area. John Rees has been Director of Customer Care at Park National Bank since January 2024.
Kylee Mullen, CFP®
LinkedInExperience: Client Service Director · PNC
Kylee Mullen has been Client Service Director at PNC since August 2015, based in the Greater Kalamazoo Area, and the headline reads Client Service Director - Michigan & Indiana, PNC Private Bank. At PNC, Kylee Mullen was also Wealth Planner from 2011 to 2015 and Client Solution Specialist from 2007 to 2011.
Laura Glammer
LinkedInExperience: Former Vice President Senior Director Call Center · PNC Financial Services
Laura Glammer is a former Vice President Senior Director Call Center at PNC Financial Services, a role held from January 2002 to January 2007, and was Assistant Vice President Manager Call Center there from 1993 to 2002. Laura Glammer was Vice President Corporate Investment Banking at J.P. Morgan Chase from 2014 to 2024.
Michele Hand
LinkedInExperience: SVP, Client Experience Director · PNC
Michele Hand has been SVP, Client Experience Director at PNC since June 2026 and also lists Branch Network Service Director at PNC since September 2023 with no end date. At PNC, Michele Hand was also Area Sales Manager from 2021 to 2023 and Senior Vice President, Regional Manager from 2007 to 2019.
Sandy Kara
LinkedInExperience: SVP, Customer Care Center, Premium Servicing · PNC
Sandy Kara has been SVP, Customer Care Center, Premium Servicing at PNC since November 2025, based in Scottsdale, Arizona. Sandy Kara was VP Operations, Customer Service & Collections at Kabbage from American Express from 2022 to 2025 and VP US Banking Operations at American Express from 2023 to 2025.
Valerie Alvarado
LinkedInExperience: Senior Vice President, Regional Director of Client Service · PNC
Valerie Alvarado has been Senior Vice President, Regional Director of Client Service at PNC since March 2023, based in Houston, Texas, and the profile describes responsibility for the region's overall client service experience at PNC Private Bank. Valerie Alvarado was Regional Director Client Services, Texas at PNC from 2021 to 2023.
Choose the right perspective
Match the person's area, such as customer care center operations, premium servicing, private bank client service or branch client experience, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at PNC?
- 02How do you decide where automation fits in a bank customer care operation and where a person needs to handle the contact?
- 03What has your own work taught you about serving clients whose needs and expectations differ?
Reaching PNC customer service leaders
How can I contact one of these PNC customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: PNC and PNC Financial Services, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach PNC customer service leaders?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.