10 PRA Group operations leaders
Craig Dewey, Senior Vice President - Operations, heads this list of PRA Group operations leaders, which also includes leaders of insolvency, servicing, call center and legal recovery operations. A reader can learn how operations leaders work at PRA Group from people who have held the role.
Professionals to explore
Craig Dewey
LinkedInExperience: Senior Vice President - Operations · PRA Group (Nasdaq: PRAA)
Craig Dewey has been Senior Vice President - Operations at PRA Group since October 2020, based in Virginia Beach, Virginia. Craig Dewey was Managing Director - Customer Service & Operations at American Airlines from 2016 to 2020 and Managing Director - EMEA Sales, Marketing & Service Centers there from 2012 to 2016.
Gagan Gupta
LinkedInExperience: Vice President Legal Recovery · PRA Group (Nasdaq: PRAA)
Gagan Gupta has been Vice President Legal Recovery at PRA Group since September 2024, based in the Detroit metropolitan area. Gagan Gupta was Senior Operations Manager at Midland Credit Management from 2017 to 2024 and Manager, Process Excellence at Encore Capital Group from 2015 to 2017.
James Dickson
LinkedInExperience: Vice President Operations · PRA Group (Nasdaq: PRAA)
James Dickson has been Vice President Operations at PRA Group since August 2018, based in Virginia Beach, Virginia. James Dickson was Assistant Vice President Operations at PRA Group from 2013 to 2018 and Operations and Performance Manager at Zwicker & Associates, P.C. from 2010 to 2013.
Jessie Sauer
LinkedInExperience: VP, Legal Recovery · PRA Group (Nasdaq: PRAA)
Jessie Sauer has been VP, Legal Recovery at PRA Group since October 2024, based in Denver, Colorado. Jessie Sauer was Senior Performance Director at Absolute Resolutions Corporation from 2020 to 2024 and AVP, Attorney Performance Management at Harvest Strategy Group, Inc. from 2016 to 2020.
Mark Anderson
LinkedInExperience: Former Vice President, Operations Strategy · PRA Group (Nasdaq: PRAA)
Mark Anderson is a former Vice President, Operations Strategy at PRA Group, a role held from 2013 to 2019, based in Minneapolis, and says the role assigned and delivered operational treatments, including phone calls, direct mail and litigation. Mark Anderson was Assistant Vice President, Operations Strategy at PRA Group from 2008 to 2013.
Scott Horowitz
LinkedInExperience: Former Vice President Operations- Central Contact Centers (Tennessee and Kansas) · PRA Group (Nasdaq: PRAA)
Scott Horowitz is a former Vice President Operations- Central Contact Centers (Tennessee and Kansas) at PRA Group, a role held from May 2025 to July 2026 that covered multi-site and hybrid contact center operations. Scott Horowitz was VP Operations at Portfolio Recovery Associates, LLC from 2017 to 2025 and has been Director, Collections & Recoveries at Mission Lane since July 2026.
Sean Garrett
LinkedInExperience: Vice President, Call Centers · PRA Group (Nasdaq: PRAA)
Sean Garrett lists Vice President, Call Centers at PRA Group as a current role held since June 2007, based in Henderson, Nevada, with a headline of Vice President, Offshore Operations & Continuous Improvement covering the U.S., Philippines and India. Sean Garrett also lists Assistant Vice President at PRA Group as a role held from 2007 to 2016.
Steve Roberts
LinkedInExperience: Former EVP, Global Operations Officer · PRA Group (Nasdaq: PRAA)
Steve Roberts is a former EVP, Global Operations Officer at PRA Group, a role held from February 2020 to March 2023, and says the role led the improvement of a cash collection operation across 17 countries through digital-first collections, self-service and legal automation. At PRA Group, Steve Roberts was also EVP, Europe and Corporate Development from 2018 to 2020.
Suzanne Walstrum
LinkedInExperience: SVP Insolvency and Secured Operations · PRA Group (Nasdaq: PRAA)
Suzanne Walstrum has been SVP Insolvency and Secured Operations at PRA Group since January 2022, based in Greater Philadelphia, and also lists VP, Bankruptcy Servicing, Insolvency Investment Services at PRA Group as a role held since 2016. Suzanne Walstrum was Director of Recovery at RMSC from 2009 to 2016.
Tim Kirk
LinkedInExperience: UK Servicing Director · PRA Group (Nasdaq: PRAA)
Tim Kirk has been UK Servicing Director at PRA Group since May 2016, based in Kilmarnock, Scotland, with a headline of UK Country Operations Director. Tim Kirk was Operations Director at Liberis from 2014 to 2016, Director of Operations at Money In Advance from 2012 to 2014 and Head of Group Debt Recovery at Money Mart from 2006 to 2012.
Choose the right perspective
Match the person's area, such as contact centers, insolvency operations, servicing or legal recovery, to the question you bring. Check whether the role is current and which country or site it covered before you choose.
Questions to take into the conversation
- 01How do you organize the contact center or recovery operations you lead?
- 02What measures do you use to judge whether an operational change is working?
- 03How do you keep operating procedures in line with regulatory requirements?
Reaching PRA Group operations leaders
How can I contact one of these PRA Group operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: PRA Group (Nasdaq: PRAA), based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.