10 Synchrony operations leaders
Sylvia Veitia, Senior Vice President Global Operations, heads this list of Synchrony operations leaders, which also covers servicing, collections and customer service hub leaders. A reader can learn how operations leaders work at Synchrony from people who have held the role.
Professionals to explore
Antoinette Tucker-Harris, MBA
LinkedInExperience: VP, Hub Leader · Synchrony
Antoinette Tucker-Harris has been VP, Hub Leader at Synchrony since February 2022, based in Charlotte, North Carolina. At Synchrony, Antoinette Tucker-Harris was also VP, Contact Center Leader Servicing from 2020 to 2022 and VP, Contact Center Operations Manager from 2018 to 2020, and describes leading the bank's phone, chat and executive complaints group.
Birdell Lewis
LinkedInExperience: Senior Vice President Operations and Centralized Share Services · Synchrony
Birdell Lewis has been Senior Vice President Operations and Centralized Share Services at Synchrony since January 2022, responsible for setting the vision, driving efficiencies and leading digital innovation for centralized customer service processes. Birdell Lewis also lists Vice President and Operations Leader at Synchrony as a role held since October 2018.
Charity Chavez
LinkedInExperience: VP, Hub Leader Customer Service Operations · Synchrony
Charity Chavez has been VP, Hub Leader Customer Service Operations at Synchrony since December 2025, based in West Chester, Ohio. Charity Chavez was Director of Customer Experience Operations at Asurion from 2024 to 2026 and Director of Latin American Operations-Bogota, Colombia at Asurion from 2021 to 2024.
Chona Consigna
LinkedInExperience: Vice President Customer Service Operations · Synchrony
Chona Consigna has been Vice President Customer Service Operations at Synchrony since July 2018, based in Metro Manila, Philippines, and also lists Assistant Vice President - Operations at Synchrony as a role held since 2009. Chona Consigna was Senior Operations Manager at TeleTech Customer Management Phils. Inc. from 2007 to 2009.
Dana Briamonte
LinkedInExperience: VP, Process Leader-Servicing Operations · Synchrony
Dana Briamonte has been VP, Process Leader-Servicing Operations at Synchrony since October 2019, based in Flowery Branch, Georgia. Dana Briamonte was VP, Operations Surveillance at Synchrony from 2014 to 2019 and Operations manager at GE Capital from 2004 to 2014, and describes developing a process surveillance framework for regulatory and procedural compliance.
Hermaletta Stargell
LinkedInExperience: VP, Operations Servicing Leader · Synchrony
Hermaletta Stargell has been VP, Operations Servicing Leader at Synchrony since January 2024, based in Dayton, Ohio. At Synchrony, Hermaletta Stargell was also VP, Customer Service TJX Leader from 2022 to 2025, AVP, Fraud Tactical Operations from 2019 to 2022 and Fraud Operations Manager from 2018 to 2019.
Ketan Majmudar
LinkedInExperience: SVP, Global Service Delivery and Chief Transformatio. Officer · Synchrony
Ketan Majmudar has been SVP, Global Service Delivery and Chief Transformation Officer at Synchrony since June 2021, based in Stamford, Connecticut. At Synchrony, Ketan Majmudar was also Senior Vice President - Enterprise Servicing from 2018 to 2021 and Senior Vice President - Strategy Management Office from 2016 to 2018.
Kibwe Ali
LinkedInExperience: Vice President Collections Operations · Synchrony
Kibwe Ali has been Vice President Collections Operations at Synchrony since October 2023. At Synchrony, Kibwe Ali was also Vice President Strategic Initiatives from 2020 to 2024, Vice President Operations from 2019 to 2020 and AVP Belk Operations Manager from 2018 to 2019, based in Charlotte, North Carolina.
Osmar Blanco
LinkedInExperience: Vice President Operations - Hub/Call Center Leader · Synchrony
Osmar Blanco has been Vice President Operations - Hub/Call Center Leader at Synchrony since January 2024, based in Altamonte Springs, Florida. Osmar Blanco was Vice President - Operations - North America at Concentrix + Webhelp from 2021 to 2024 and Sr. Director of Operations - Premier Support Services at Asurion from 2013 to 2020.
Sylvia Veitia
LinkedInExperience: Senior Vice President Global Operations · Synchrony
Sylvia Veitia has been Senior Vice President Global Operations at Synchrony since December 2023. Sylvia Veitia was Executive Vice President Global Operations and Customer Experience at Ford Credit from 2019 to 2023 and Managing Director, Global Head, Consumer Business Architect at Barclays from 2013 to 2019.
Choose the right perspective
Match the person's area, such as servicing, collections or a customer service hub, to the question you bring. Check whether the role covers enterprise operations or one site before you choose.
Questions to take into the conversation
- 01How do you set and track service levels across your operations?
- 02What changes have you made to servicing or collections processes, and how did you measure the effect?
- 03How do you balance efficiency goals with customer experience in your area?
Reaching Synchrony operations leaders
How can I contact one of these Synchrony operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Synchrony, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
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Can an AI agent ask one of these Synchrony operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.