10 Regions Bank customer service leaders
Douglas Pennington, Executive Vice President, Head of Contact Center, opens this list of Regions Bank customer service leaders, which also includes heads of customer advocacy and consumer support and senior vice presidents for contact centers and complaints. A reader can learn how customer service leaders work at Regions Bank from people who have held the role.
Professionals to explore
Douglas Pennington
LinkedInExperience: Executive Vice President, Head of Contact Center · Regions Bank
Douglas Pennington has been Executive Vice President, Head of Contact Center at Regions Bank since December 2021, based in Cincinnati, Ohio, with a profile headline of Contact Center Executive. Douglas Pennington was Vice President, Consumer Contact Center Director at Fifth Third Bank from 2020 to 2021 and Vice President, Contact Center Site and WFM Mgr there from 2015 to 2018.
Jamie Swanson
LinkedInExperience: SVP Centralized Customer Complaint Program · Regions Bank
Jamie Swanson has been SVP Centralized Customer Complaint Program at Regions Bank since May 2023, supporting the bank in managing the complaints program and processes. Jamie Swanson was Director - FLOD Complaints, Testing at PayPal from 2019 to 2022 and Sr. Group Leader, Customer Support at PayPal from 2016 to 2019.
Jason Epstein
LinkedInExperience: Head of Consumer Support and Performance Solutions · Regions Bank
Jason Epstein has been Head of Consumer Support and Performance Solutions at Regions Bank since July 2022, based in the Greater Birmingham, Alabama Area, with a profile headline of Consumer Banking Executive that also lists operations and risk, workforce strategy and branch distribution and delivery.
Lee Wynn, SPC
LinkedInExperience: Head of Digital Servicing · Regions Bank
Lee Wynn has been Head of Digital Servicing at Regions Bank since February 2025, a role the profile tags as Department: Customer Service and Level: Head. At Regions Bank, Lee Wynn was also SVP, Digital Channels Group Manager from 2022 to 2025, Digital Channels Performance and Risk Manager in 2022 and Digital Execution Manager, Regions.com from 2019 to 2022.
Matthew Turner
LinkedInExperience: SVP Consumer Contact Center Senior Manager · Regions Bank
Matthew Turner has been SVP Consumer Contact Center Senior Manager at Regions Bank since March 2024, based in Birmingham, Alabama. At Regions Bank, Matthew Turner was also SVP Contact Center Sales Manager from 2021 to 2024 and SVP - Center, Automation and Transformation manager from 2017 to 2021.
Michelle Caldwell Spencer, ACC
LinkedInExperience: Head of Customer Advocacy · Regions Bank
Michelle Caldwell Spencer has been Head of Customer Advocacy at Regions Bank since July 2025, based in Chattanooga, Tennessee. At Regions Bank, Michelle Caldwell Spencer was Head of Associate Relations and Customer Complaints, Executive Vice President from 2022 to 2025 and Head of Associate Relations & Conduct Officer, Executive Vice President from 2017 to 2022.
Mike Amrine
LinkedInExperience: Executive Vice President, Contact Center & Collections Director · Regions Bank
Mike Amrine is a former Regions Bank contact center leader who was Executive Vice President, Contact Center & Collections Director there from 2010 to 2017. Mike Amrine has been Executive Vice President, Head of Deposit and Document Operations at Regions Bank since June 2021 and was Executive Vice President, CAMS, CAFP, Head of BSA AML and OFAC Operations from 2017 to 2021.
Porsche Wilson, MBA
LinkedInExperience: SVP, Office of Customer Satisfaction · Regions Bank
Porsche Wilson has been SVP, Office of Customer Satisfaction at Regions Bank since April 2023, based in San Antonio, Texas, with a profile headline that includes Customer Care Center Leader. Porsche Wilson was VP, Treasury Client Experience - East Region & Healthcare at BOK Financial from 2018 to 2023 and Director of Client Service at Texas Capital in 2023.
Richard Faskell
LinkedInExperience: Senior Vice President-Contact Center Manager · Regions Bank
Richard Faskell is a former Regions Bank contact center leader who was Senior Vice President-Contact Center Manager there from 1999 to 2022, based in Arlington, Tennessee, and describes delivering strategic leadership to a team in that role. Richard Faskell was Sr. Operations Manager at Executive Management Service LLC ( EMS) from 1992 to 1999.
Vicki Yackel
LinkedInExperience: Former Credit Contact Center Manager | Senior Vice President · Regions Bank
Vicki Yackel is a former Credit Contact Center Manager | Senior Vice President at Regions Bank, a role listed from August 2012, and the profile headline describes Vicki Yackel as retired from it. Vicki Yackel was TeleBanking Call Center Manager | VP at Amsouth/Regions from 2006 to 2012 and TeleBanking Operations, Quality and Risk Manager, Vice President at AmSouth Bank from 1998 to 2006.
Choose the right perspective
Match the person's area, such as consumer contact centers, digital servicing, customer satisfaction or complaints, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Regions?
- 02How do you decide which customer issues a contact center should resolve on the first call and which go to specialist teams?
- 03What has your own work taught you about using complaints and satisfaction data to change how service is delivered?
Reaching Regions Bank customer service leaders
How can I contact one of these Regions Bank customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Regions Bank, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.