Retail
10 retail pharmacy operations experts
These ten leaders have run pharmacy operations at retail chains, with titles such as director of pharmacy and retail operations and director of pharmacy operations. A reader can learn how retail pharmacy operations leaders run their teams.
Professionals to explore
01—10Amer Hakam, PharmD, PhD
LinkedInExperience: Divisional Pharmacy Operations Director · Walgreens
Divisional Pharmacy Operations Director at Walgreens since 2026, where the profile says this person serves as clinical expert for the enterprise, supporting Regional Vice Presidents across 10 regions in revenue generation. Former Regional Healthcare Director (Alaska, Arizona, Idaho, Montana, Nevada, Oregon, Washington, Utah) at Walgreens (2021–2023 and 2023–2026) and Heathcare Supervisor there (2016–2020).
Andrew Militello
LinkedInExperience: Director of Pharmacy and Retail Operations · Walgreens
Director of Pharmacy and Retail Operations at Walgreens since 2015, where the profile says this person leads a team of 3,100 team members across 187 locations in Maryland and Delaware and is responsible for all pharmacy and retail operations, including P&L responsibility. Former District Manager (2007–2015) and Store Manager (2001–2007) at Walgreens.
Becky Agar
LinkedInExperience: Director Of Pharmacy Operations · Loblaw Companies Limited
Director Of Pharmacy Operations at Loblaw Companies Limited since 2022, where the profile says this person focuses on fortifying medication safety and optimizing pharmacy processes across over 1,800 stores, with a team dedicated to maintaining compliance. Former Vice President at Hogan Pharmacy Partners Ltd. (2017–2022) and Clinical Pharmacist, Regional Site Lead at The North West Company (2013–2017).
Bhavika Lad
LinkedInExperience: Senior Director Enterprise Pharmacy Operations and Clinical Excellence · Shoppers Drug Mart
Senior Director Enterprise Pharmacy Operations and Clinical Excellence at Shoppers Drug Mart since 2025, where the profile says this person leads enterprise pharmacy operations and clinical excellence across a national pharmacy network to improve store execution, patient care and operational performance. Former Director, Pharmacy Services (2020–2022) and Pharmacist Owner (2005–2018) at Shoppers Drug Mart.
Dan Moore
LinkedInExperience: Director Pharmacy and Retail Operations · Walgreens
Former Director Pharmacy and Retail Operations at Walgreens (2025–2026), a role in which the profile says this person directed all pharmacy and retail operations across a multi-state territory spanning Iowa, Nebraska and South Dakota and managed a P&L. Former Healthcare Supervisor (2021–2025), District Manager (2019–2022) and Pharmacy Manager (2014–2019) at Walgreens.
Helen Jung, PharmD, MBA
LinkedInExperience: Director, Pharmacy Operations · Albertsons Companies
Director, Pharmacy Operations at Albertsons Companies since 2022, where the profile says this person provides strategic leadership for pharmacy operations across the New England market. Former Director, Pharmacy Operations (Interim DVP) at RITE AID (2019–2022), Pharmacy and Retail Operations at Walgreens (2001–2019) and Commissioner, Pharmacy Quality Assurance Commission at Washington State Department of Health (2021–2022).
Jim Kawashima
LinkedInExperience: Director of Pharmacy & Retail Operations · Walgreens
Former Director of Pharmacy & Retail Operations at Walgreens (2014–2026) and District Manager there (2004–2014). The profile describes directing and optimizing retail and pharmacy operations, managing up to 164 store locations with a more than billion dollar P&L, and closing stores post M&A.
Joanne Roberts
LinkedInExperience: Senior Director Of Pharmacy Operations RHS · Rexall Pharmacy Group Ltd.
Former Senior Director Of Pharmacy Operations RHS at Rexall Pharmacy Group Ltd. (2018). Former Senior Director, National Pharmacy Operations at Medical Pharmacies Group Limited (2001–2017) and Pharmacist at Shoppers Drug Mart (1991–2001). The profile describes a pharmacist of 30 years with a background in pharmacy operations from corporate, retail, long-term care and specialty perspectives in Ontario, Alberta and British Columbia.
Lynn Stover, RPh, MBA
LinkedInExperience: Director, Pharmacy and Retail Operations · Walgreens
Former Director, Pharmacy and Retail Operations (2017–2018) and Regional Vice President (2018–2026) at Walgreens; the profile describes directing pharmacy and retail operations across 665 stores and leading a team of five directors. Former Regional Healthcare Director (2015–2017) and Market Pharmacy Director (2012–2015) at Walgreens.
Zank Desai
LinkedInExperience: Director Of Pharmacy and Optical Operations · Walmart
Director Of Pharmacy and Optical Operations at Walmart since 2017, alongside Director of HealthCare Operation at Walmart Health & Wellness since 2017. Former Regional Sr. Director (2016–2017), Market Director (2013–2016) and Pharmacy Manager (2007–2013) at Walmart.
Choose the right perspective
Match the person's role level to your question, since a field director responsible for a set of stores sees different problems from an enterprise leader who sets pharmacy processes for a national network. Also decide whether your question is mainly about staffing and labor, medication safety and compliance, or store P&L, and pick someone whose roles centered on that work.
Questions to take into the conversation
- 01How do you set pharmacist and technician staffing levels across stores with very different prescription volumes?
- 02Which measures do you watch most closely to catch dispensing safety or compliance problems early?
- 03How do you balance pharmacy services such as immunizations with prescription volume and store profitability?
Reaching retail pharmacy operations experts
How can I contact one of these retail pharmacy operations experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 6 companies, including Walgreens, Loblaw Companies Limited and Shoppers Drug Mart, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach retail pharmacy operations experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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