Retail
10 retail store operations experts
These ten professionals have led store operations and retail operations for retail chains as directors and vice presidents. A reader can learn how retailers organize and run operations across their stores.
Professionals to explore
01—10Brian Dudley
LinkedInExperience: AVP, Director of Store Operations · Sierra
AVP, Director of Store Operations at Sierra since July 2020, and Manager of Store Operations there (2017–2020). Former Manager of Store Operations, Customer Experience and Innovation (2015–2017), Manager of Store Operations, Store Engineering (2010–2015) and Store Engineering Manager (2006–2010) at The TJX Companies, Inc.
Chris Boling
LinkedInExperience: Senior Vice President - Store Operations · Casey's
Senior Vice President - Store Operations at Casey's since January 2021, and Vice President Of Store Operations there (2019–2021). Former Vice President - Store Operations (2016–2018), Senior Director Store Operations - Field Loss Prevention (2015–2016) and Senior Director - Corporate Loss Prevention and Shrink Improvement (2014–2015) at Dollar General.
Dana Streff
LinkedInExperience: Vice President of Retail Operations · Bass Pro Shops
Vice President of Retail Operations at Bass Pro Shops since May 2024; the profile says this person is responsible for the strategic operational direction for 172 U.S. and Canada retail stores, including new store support, front end, back end, inventory and shrink management and task management. Former Sr. Director of Retail Operations at Bass Pro Shops (2018–2024) and Director Retail Operations at Cabela's (2014–2018).
Erin Hale
LinkedInExperience: Senior Vice President Store Operations · Ross Stores, Inc.
Senior Vice President Store Operations at Ross Stores, Inc. since April 2021. Other Ross Stores, Inc. roles include Group Vice President - Store Operations and Communication (2019–2021), Sr. Director - Store Strategy, Method Improvements, and Best Practices (2015–2019) and Director Store Operations - dd's Discounts (2013–2015).
Kevin Kienbaum
LinkedInExperience: Vice President, Store Operations · Target
Former Vice President, Store Operations (2019–2022), Vice President, Enterprise Strategy and Operations (2022–2025), Senior Director - Strategy and Operations (2018–2020) and Director, Canada Store Operations (2012–2015) at Target. Former Senior Director, Global Retail Operations at Nike (2015–2018).
Richard Jojo
LinkedInExperience: Vice President, Enterprise Store Operations Workforce Management & Facilities (acquired by KnitWell) · ascena
Former Vice President, Enterprise Store Operations Workforce Management & Facilities (acquired by KnitWell) at ascena (2015–2020) and Vice President, Store Operations Communications & Store Facilities (acquired by Ascena) at LOFT (2007–2015). At KnitWell Group the roles were Vice President, Store Operations Communication & Call Center Operations (2020–2023) and Vice President, Store Operations Asset Protection Store & Corporate Facilities (2023–2025).
Steve Riley
LinkedInExperience: SVP Store Operations and Administration · Burlington Stores, Inc.
Former SVP Store Operations and Administration at Burlington Stores, Inc. (2015–2020), where the profile says this person led store operations, including store initiatives, customer service, expense planning and control, staffing, workload planning and store communications. Former VP Store Administration at Burlington Stores, Inc. (2013–2015), VP Store Operations at Life Uniform (2010–2013) and RVP Store Operations at Macy's Central (2008–2009).
Suzette Buck
LinkedInExperience: Vice President, Retail Operations · Go! Retail Group
Vice President, Retail Operations at Go! Retail Group since September 2023; the profile lists expense and profit management, store payroll, operator compliance, recruitment, store systems, store training and communication, and store openings and closings. Former Senior Director of Retail Operations at Go Retail Group (2016–2023) and District Operations Director at Macy's (2010–2016).
Tony Harris
LinkedInExperience: Senior Vice President, Corporate Store Operations · 7-Eleven
Former Senior Vice President, Corporate Store Operations at 7-Eleven (2023–2026), where the profile says this person led operations for 5,200+ company-operated stores and 1,100 restaurants across 45 states, overseeing a team of 60,000+. Former Executive Vice President Chief Operating Officer GetGo at Giant Eagle, Inc. (2022–2023) and Chief Marketing and Merchandising Officer at MAPCO Express (2020–2021).
Tracey Herrmann
LinkedInExperience: Executive Vice President, Store Operations · Dollar General
Executive Vice President, Store Operations at Dollar General since February 2025. Other Dollar General roles include Senior Vice President - Store Operations (2024–2025), Senior Vice President pOpshelf - Store Operations, Merchandising and Marketing (2020–2024), Senior Vice President - Store Operations (2017–2020) and Division Vice President - Store Operations (2016–2017).
Choose the right perspective
Match the person's store format to yours, since convenience stores, discount chains, off-price retailers and specialty stores run on different staffing models and store routines. Also consider whether you need someone who ran field operations across regions or someone who built the programs, communications and workload planning that headquarters sends to stores.
Questions to take into the conversation
- 01How do you set store labor and workload standards that hold up across very different stores?
- 02How do you get new initiatives from headquarters carried out consistently in the field?
- 03Which store metrics do you watch most closely to judge operational performance?
Reaching retail store operations experts
How can I contact one of these retail store operations experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Sierra, Casey's and Bass Pro Shops, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach retail store operations experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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