10 Robinhood operations leaders

Experience: Head of Market Operations · Robinhood

Former Head of Market Operations at Robinhood (2018–2021), covering equity trading, options, margin, communications and brokerage analytics operations and supervision. Brianna Edwards also held Robinhood roles in Customer Trust & Safety (2021–2023) and as Brokerage Operations Specialist (2016–2018).

Experience: Director, Head of Fraud Operations · Robinhood

Director, Head of Fraud Operations at Robinhood since March 2025, and former Senior Manager of Fraud Investigations & Remediations at Robinhood (2022–2025). Daniel Lee was also Manager, Proactive Fraud Investigations at Robinhood (2021–2022), and the profile lists CPA and CFE credentials.

Experience: Senior Director of Platform Operations (CX, Account, and Fraud Ops) · Robinhood

Senior Director of Customer Care (CX Account Ops, Concierge, Shared Services and Product) at Robinhood since September 2025, and former Senior Director of Platform Operations (CX, Account, and Fraud Ops) at Robinhood (2024–2025). Grant Bradford was also Director of Customer Trust and Safety Operations (Account and Fraud Ops) at Robinhood (2020–2024).

Experience: Director, Customer Care Operations · Robinhood

Director, Customer Care Operations at Robinhood since December 2025, and Director, Global Outsourcing and Shared Services at Robinhood from November 2021 to January 2026. Jessica Hocking was Vice President Of Global Operations at Televerde (2020–2021) and Director Of Operations at Televerde (2018–2020).

Experience: Director, Crypto Operations · Robinhood

Director, Crypto Operations at Robinhood since August 2026, a director-level role in the operations department. Joe Fonfara was Director, Operations at Gemini (2025–2026), Associate Director, Operations at Gemini (2022–2025) and Principal Associate Director, Internal Audit at Gemini (2020–2022).

Experience: Head of Global Tech Ops · Robinhood

Former Head of Global Tech Ops at Robinhood (June 2022 to October 2023), a head-level role in the operations department. John St. Germain was Head of Technology Operations at Pure Storage (2019–2022) and Head of IT & CISO at Procera Networks (2017–2018).

Experience: Head of Operations, Credit & Banking · Robinhood

Former Head of Operations, Credit & Banking at Robinhood (2025), where the profile says Laura Lehr built and managed a global operations organization of 30 FTE and 200 BPO agents. Laura Lehr was also Head of Operations, Credit (2024–2025) and Head of Customer Operations, Credit (2023–2024) at Robinhood, and has been VP of Operations & CX at Betterment since December 2025.

Experience: Director of Treasury Operations · Robinhood

Director of Treasury Operations at Robinhood since March 2025, a director-level role in the operations department. At Robinhood Peyton Collins was also Senior Manager of Treasury Operations and Cash Management (2023–2025), Senior Manager Payments Operations, Treasury (2022–2023) and Brokerage Clearing Operations Associate (2018–2021).

Experience: COO POO Robinhood Securities · Robinhood

COO POO Robinhood Securities at Robinhood since August 2022 and Senior Director of Clearing Operations at Robinhood since November 2017, where the profile says Scot Galvin oversees Robinhood clearing operations, including daily interactions with FINRA 4210. Scot Galvin was Director of Margin at Ally Invest/TradeKing (2005–2017).

Experience: COO Robinhood Financial LLC · Robinhood

COO Robinhood Financial LLC at Robinhood since August 2022, a C-level role, and former Senior Director Of Operations Robinhood Financial LLC (2021–2022). Walter Koller was a Managing Director at Societe Generale, including SG Corporate Investment Bank Head of Operations USA (2005–2007) and SG Securities Services head of coverage N.A. (2012–2021).