10 Royal Caribbean IT leaders
Chief information officer, vice president of infrastructure and operations, AVP of global enterprise applications and director of shipboard IT are among the roles held by these ten Royal Caribbean IT leaders. A reader can learn how IT leaders work at Royal Caribbean from people who have held the role.
Professionals to explore
Alex Criado
LinkedInExperience: Director, Shipboard IT · Royal Caribbean Group
Alex Criado has been Director, Shipboard IT at Royal Caribbean Group since January 2024. At Royal Caribbean Group Alex Criado was Senior Product Manager (2022–2023), Senior Information Technology Manager (2018–2022) and IT Manager (2017–2018), and describes expertise spanning call centers, revenue, sales, marketing, product development and shipboard technologies.
Alice McElroy
LinkedInExperience: Director of IT Service Management and Operations · Royal Caribbean Group
Alice McElroy has been Director of IT Service Management and Operations at Royal Caribbean Group since March 2020, and the profile headline lists enterprise service management, platform engineering, observability and ServiceNow. At Royal Caribbean Group Alice McElroy was Director - Global Applications and Support Operations (2017–2020) and Director - Marketing Technology (2016–2017).
Ayrton Maia Neto
LinkedInExperience: AVP, Technology Commercial Products · Royal Caribbean Group
Ayrton Maia Neto has been AVP, Technology Commercial Products at Royal Caribbean Group since January 2025 and was Tech Director Loyalty and CRM Enterprise Applications there from 2020 to 2025. Ayrton Maia Neto was Revenue Management Director Data Science, Technology & Automation at Royal Caribbean International from 2018 to 2020 and Supply Chain and Data Analytics Leader at Prism Healthcare Partners LTD from 2013 to 2018.
Kelly Boyer
LinkedInExperience: Sr. Director, Global Connectivity · Royal Caribbean Group
Kelly Boyer has been Sr. Director, Global Connectivity at Royal Caribbean Group since January 2024 and was Director, Global Connectivity there from 2017 to 2024. At Royal Caribbean Group Kelly Boyer was also Sr. Manager, Physical Infrastructure & IT Shared Services (2014–2017) and Manager, Data Center Engineering (2011–2014).
Mark Sinclair
LinkedInExperience: Director of Information Technology · Royal Caribbean Group
Mark Sinclair has been Director of Information Technology at Royal Caribbean Group since April 2013. At Royal Caribbean Group Mark Sinclair was Senior IT Manager (2007–2013), Senior Project Manager (2006–2007), IT Portfolio Manager (2004–2006) and IT Manager, Shipboard Operations (2001–2004).
Martha Poulter
LinkedInExperience: Chief Information Officer · Royal Caribbean Group
Martha Poulter has been Chief Information Officer at Royal Caribbean Group since January 2018 and has also been a Director at FirstGroup since May 2017. Martha Poulter was Chief Information Officer at Starwood Hotels & Resorts (2014–2016), GE Capital (2010–2014) and GE Capital Real Estate (2009–2010).
Matt Nelson
LinkedInExperience: Director, Shipboard IT Operations · Royal Caribbean Group
Matt Nelson has been Director, Shipboard IT Operations at Royal Caribbean Group since March 2022. At Royal Caribbean Group Matt Nelson was Global Shared Services - Shipboard Operations Senior IT Manager (2016–2022), Global IT Operations and Support Manager (2011–2016) and IT Program Manager (2008–2011).
Randy Wilhelm
LinkedInExperience: Director, IT GSS Hosting · Royal Caribbean Group
Randy Wilhelm has been Director, IT GSS Hosting at Royal Caribbean Group since August 2022. Randy Wilhelm was Director, Infrastructure and Managed Services at Bluegreen Vacations (2017–2022), Director/VP, Technical Operations at Dun & Bradstreet (2015–2016) and Executive Director Technology Services at Kaplan (2010–2015).
Rene L.
LinkedInExperience: Vice President of Infrastructure and Operations · Royal Caribbean Group
Rene L. has been Vice President of Infrastructure and Operations at Royal Caribbean Group since February 2024, a role the profile places in the operations department. Rene L. was Managing Director - Infrastructure at Delta Air Lines (2017–2024), VP Architecture and Hosting Operations at TriZetto Healthcare Products (2013–2017) and Sr. Director Global Infrastructure at Expedia Group (2010–2012).
Timothy Scott
LinkedInExperience: AVP, Global Enterprise Applications · Royal Caribbean Group
Timothy Scott has been AVP, Global Enterprise Applications at Royal Caribbean Group since April 2026 and was AVP, Transformation Programs there from 2024 to 2026. Timothy Scott was Managing Director - Steltix USA at Steltix (2022–2024) and Senior Vice President - Professional Services at NuVerge, LLC (2019–2022), and describes delivering enterprise application outcomes through SaaS, cloud and hybrid transformations.
Choose the right perspective
Match the person's IT area, whether infrastructure, enterprise applications, service management, connectivity or shipboard systems, to the decision you face. Check each role's start date to see how long the person has held it.
Questions to take into the conversation
- 01What did you focus on first when you took on your current IT role?
- 02How do you keep systems running at sea when connectivity to shore is limited?
- 03How do you decide which IT operations work to automate first?
Reaching Royal Caribbean IT leaders
How can I contact one of these Royal Caribbean IT leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Royal Caribbean Group, based on profile data retrieved on October 19, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Royal Caribbean IT leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Royal Caribbean IT leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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