10 RSM operations leaders
Chief Operating Officer, Managing Director - Tax Operations and Assurance Operations Sr. Director are among the current titles held by these RSM operations leaders. A reader can learn how operations leaders work at RSM from people who have held the role.
Professionals to explore
Charla Cahill
LinkedInExperience: Tax Digital Operations Managing Director · RSM US LLP
Charla Cahill has been Tax Digital Operations Managing Director at RSM US LLP since August 2025, based in Lebanon, Tennessee. At RSM US LLP, Charla Cahill held the title RSM Center for Advanced Tax Technology (CATT) Operations Leader from 2023 to 2025 and was Senior Director of Product Management from 2022 to 2023.
Hayley Buck
LinkedInExperience: Tax Practice Operations Director at RSM US · RSM US LLP
Hayley Buck has held the title Tax Practice Operations Director at RSM US at RSM US LLP since September 2013, based in Roswell, Georgia. Hayley Buck was Director of Client Development and Marketing at Method Holdings LLC from 2012 to 2013 and Recruitment Specialist at Accel Research Sites from 2011 to 2012.
Jane Leonard
LinkedInExperience: Assurance Operations Sr. Director · RSM US LLP
Jane Leonard has been Assurance Operations Sr. Director at RSM US LLP since March 2023, based in Boston, Massachusetts. A highlight on Jane Leonard's profile places this role in the Operations department at RSM US LLP, and the listing shows no other employer for Jane Leonard.
Jason Henkel
LinkedInExperience: Managing Director - Tax Operations · RSM US LLP
Jason Henkel has been Managing Director - Tax Operations at RSM US LLP since August 2026, based in Greensboro, North Carolina. At RSM US LLP, Jason Henkel was Senior Director - Tax Operations from 2025 to 2026, Senior Director - Center for Advanced Tax Technology from 2021 to 2025 and Director - National Tax Process & Technology from 2016 to 2021.
Jennifer Goren
LinkedInExperience: Director, Practice Operations · RSM US LLP
Jennifer Goren has been Director, Practice Operations at RSM US LLP since August 2026 and was Manager, Practice Operations there from 2021 to 2026, based in the Greater Tampa Bay Area. Jennifer Goren held the title Project Management Sr. Associate - Strategic Growth & Operations at RSM US LLP from 2020 to 2021.
Melissa Carvajal
LinkedInExperience: Tax Practice Operations Director · RSM US LLP
Melissa Carvajal has been Tax Practice Operations Director at RSM US LLP since August 2025 and was Tax Operations Manager there from 2023 to 2025, based in the Washington DC-Baltimore Area. Melissa Carvajal was Tax Manager, CPA at Sikich from 2021 to 2023 and CPA, Tax Supervisor at Sikich from 2020 to 2021.
Paulette Klein, MBA
LinkedInExperience: Senior Director - Enterprise Industry & Market Operations · RSM US LLP
Paulette Klein has been Senior Director - Enterprise Industry & Market Operations at RSM US LLP since August 2026, based in Orlando, Florida. At RSM US LLP, the listing also shows Paulette Klein as Industry & Markets Operations Leader since 2025, Enterprise Industry Operations Director since 2024 and National Industry Operations Lead since 2023.
Ryan Twardowski
LinkedInExperience: Director of Operations · RSM US LLP
Ryan Twardowski has been Director of Operations at RSM US LLP since February 2019, based in the Charlotte Metro area. Ryan Twardowski was Operations Manager Finance and Analytics -HR at PepsiCo from 2017 to 2019, Accounting Operations Senior Supervisor at PepsiCo from 2015 to 2017 and Senior, Assurance Services at EY from 2010 to 2015.
Sam Mascareno, CPA, MSA
LinkedInExperience: Chief Operating Officer · RSM US LLP
Sam Mascareno has been Chief Operating Officer at RSM US LLP since May 2025 and has held the title Tax Partner there since August 2007, based in the San Diego Metropolitan Area. At RSM US LLP, Sam Mascareno was Enterprise Markets Leader from 2023 to 2025 and West Market Leader from 2016 to 2023.
Teeonah Brown
LinkedInExperience: Tax Operations Director · RSM US LLP
Teeonah Brown has been Tax Operations Director at RSM US LLP since August 2023, based in the Washington DC-Baltimore Area. At RSM US LLP, Teeonah Brown was Operations Manager from 2021 to 2023 and held the title Operations, Senior Asssociate from 2019 to 2021, and was Financial Specialist at the Superior Court of the District of Columbia from 2011 to 2019.
Choose the right perspective
Match the practice named in a person's operations title, such as tax, assurance or industry and market operations, to the part of the firm you want to understand. Weigh whether you need the view of the firm-wide operations chief or of a director who runs operations for one practice.
Questions to take into the conversation
- 01What does your operations role at RSM cover day to day?
- 02How do you decide which operational problems to fix first across the groups you support?
- 03What did you have to learn when you moved into an operations leadership role at RSM?
Reaching RSM operations leaders
How can I contact one of these RSM operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: RSM US LLP, based on profile data retrieved on October 25, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach RSM operations leaders?
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Can an AI agent ask one of these RSM operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.