Enterprise SaaS
10 Salesforce IT leaders
These ten people hold or have held director-level or higher IT roles at Salesforce, including its Senior Vice President and CIO and leaders in its Business Technology organization. A reader can learn how IT leaders lead technology organizations in enterprise SaaS businesses.
Professionals to explore
01—10Carl Larcina
LinkedInExperience: Senior Director - IT Service Management · Salesforce
Senior Director - IT Service Management at Salesforce since 2024, a role the profile tags at the Director level, and Director of Release & Service Management at Salesforce since 2017. Former Director of Release Management at Gap Inc. (2011–2017) and former Project Manager at Roche (2009–2011).
Daniel Shmitt
LinkedInExperience: Senior Vice President and CIO · Salesforce
Senior Vice President and CIO at Salesforce since 2025; the profile headline lists IT strategy and business analytics. Former SVP and CIO at SiriusXM (2022–2024), former Vice President and CIO at Disney Streaming (2017–2022) and former Vice President & CIO at Major League Baseball (MLB) (2015–2017).
Faye Olson
LinkedInExperience: Sr. Vice President of Business Technology - Enterprise Enablement · Salesforce
Sr. Vice President of Business Technology - Enterprise Enablement at Salesforce since 2021; the profile describes leading enterprise enablement technology teams for human resources, real estate, finance, legal and compliance, data, integration and automation platforms. Former Sr. Vice President Digital Experience and Solutions at McKesson (2020–2021) and former Vice President Global Technology at Walmart (2018–2019).
Ivan Harrow
LinkedInExperience: Sr. Director IT - Employee Productivity · Salesforce
Sr. Director IT - Employee Productivity at Salesforce since 2024; the profile describes leading the teams that run and innovate all employee productivity solutions across Slack and Salesforce. Former Sr. Director IT - Collaboration & Productivity at Salesforce (2021–2024) and former Director IT - Go To Market, Media & Operations at Slack (2018–2021).
Jessica Crane
LinkedInExperience: Vice President, BT Tech Services, Enterprise Service Experience · Salesforce
Vice President, BT Tech Services, Enterprise Service Experience at Salesforce since 2024; the profile says the role leads key enterprise services including IT asset management, site reliability and service desk. Former Vice President, BT Strategy & Enablement, Center of Delivery Excellence (2023–2025) and former Senior Director, BT Product Development Strategy (2022–2023) at Salesforce.
Laureen Su
LinkedInExperience: Senior Director, IT Operations and Reliability · Salesforce
Former Senior Director, IT Operations and Reliability at Salesforce (2021–2023) and former Director, Global IT Service Delivery at Salesforce (2017–2021). The profile summary cites experience leading enterprise IT operations, global service delivery and large-scale technical support. Former IT Operations Manager Infrastructure Operations Manager at Salesforce (2009–2013).
Neil Cummins
LinkedInExperience: Director, IT Techforce · Salesforce
Director, IT Techforce at Salesforce since 2022, a role the profile tags at the Director level in the Engineering and Technical department. Former Senior IT Manager (2020–2022) and former EMEA IT Support Manager (2019–2020) at Salesforce, and former Operations Manager at Trilogy Technologies (2017–2019).
Prince Kumar
LinkedInExperience: Director of Information Technology · Salesforce
Director of Information Technology at Salesforce since 2026; the profile says Prince Kumar leads Techforce JAPAC in that role. Former Senior Manager, Techforce APAC (2018–2026) and former Manager, Techforce APAC (2015–2018) at Salesforce, and former IT Administrator (ExactTarget) at Salesforce (2011–2013).
Shaun Watson
LinkedInExperience: Senior Director, IT Asset Management · Salesforce
Senior Director, IT Asset Management at Salesforce since 2024. Former Vice President, Collaboration, Productivity, & Slack Business Technology at Salesforce (2022–2023); the profile says Shaun Watson led the Collaboration Platform team for Salesforce company-wide, including Google Workspace and Slack. Former Senior Director, Systems Infrastructure at Salesforce (2020–2022).
Shyam Tiwari
LinkedInExperience: Senior Director IT Strategy & Enterprise Architecture · Salesforce
Senior Director IT Strategy & Enterprise Architecture at Salesforce since 2025; the profile describes building high-performing, cross-functional global teams and improving operational agility through effective support models. Former Director Enterprise Architecture (2021–2024) and former Enterprise Architect - Business Transformation (2019–2021) at Informatica.
Choose the right perspective
Match the person's area to your question: service management, asset management and support leaders know day-to-day IT operations, while Business Technology and architecture leaders know how enterprise systems are planned and funded. Check whether the relevant role is current or past before asking about how Salesforce runs IT today.
Questions to take into the conversation
- 01How does a software company that sells enterprise tools decide what to build in-house for its own employees?
- 02How should IT support, service desk and asset management be organized for a global workforce?
- 03What changes when an acquired company's IT team and tools are folded into the parent's IT organization?
Reaching Salesforce IT leaders
How can I contact one of these Salesforce IT leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Salesforce, based on profile data retrieved on October 5, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Salesforce IT leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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