10 Sam's Club operations leaders
Matthew Holt, Vice President, Healthcare Operations at Sam's Club, is one of ten Sam's Club operations leaders on this page, alongside people who hold or have held vice president, regional vice president, group director and director operations roles at the company. A reader can learn how operations leaders work at Sam's Club from people who have held the role.
Professionals to explore
Chris Poulin
LinkedInExperience: Regional Vice President Of Operations · Sam's Club
Chris Poulin has been Regional Vice President Of Operations at Sam's Club since March 2019 and was Market Manager there from 2003 to 2019. Chris Poulin also held Sam's Club roles as Club Manager from 1997 to 2003 and Hourly-Assistant Manager from 1990 to 1997, and is based in Bentonville, Arkansas.
Darren Carithers
LinkedInExperience: SVP, Club Operations · Sam's Club
Darren Carithers was SVP, Club Operations at Sam's Club from April 2025 to March 2026, overseeing the operations of Sam's Club locations and working closely with Club Managers and associates. Darren Carithers has been SVP, Retail Operations at Bass Pro Shops since May 2026 and was SVP, International Marketplace & WFS at Walmart from 2024 to 2025.
Frank Muvdi
LinkedInExperience: Vice President, Fulfillment & Last Mile Delivery · Sam's Club
Frank Muvdi has been Vice President, Fulfillment & Last Mile Delivery at Sam's Club since August 2026 and was Group Director of Strategy, Transformation and Analytics in Sam's Supply Chain from 2022 to 2026. Frank Muvdi was Sr Director II of Continuous Improvement, Supply Chain at Walmart from 2019 to 2022.
Gage Whitehead
LinkedInExperience: Group Director, eCommerce Operations · Sam's Club
Gage Whitehead has been Group Director, eCommerce Operations at Sam's Club since November 2025 and held the title Senior Director, Strategy & Business Operations (eCommerce) there from 2023 to 2025. Gage Whitehead was Director, Strategy (Omni) at Sam's Club from 2022 to 2023 and Sr. Manager, International Marketplace Operations at Walmart from 2019 to 2021.
Garrett Vukic
LinkedInExperience: Director of Operations Contact Center · Sam's Club
Garrett Vukic has been Director of Operations Contact Center at Sam's Club since February 2025, with a headline of Director Operations Sam's Club contact center. Garrett Vukic was Sr Manager Contact Center Operations at Sam's Club from 2023 to 2025 and Supply Chain Manager at Cox Communications from 2016 to 2023.
KyLynn Krampf
LinkedInExperience: Group Director - Operations Strategy, Priority Enablement, & Communication · Sam's Club
KyLynn Krampf has been Group Director - Operations Strategy, Priority Enablement, & Communication at Sam's Club since July 2026 and held the title Sr. Director, Operations Coordinator there from June 2025 to September 2026. KyLynn Krampf was Director - End 2 End Operations at Walmart from 2022 to 2025.
Matt Connolly
LinkedInExperience: Vice President, Supply Chain, Distribution · Sam's Club
Matt Connolly has been Vice President, Supply Chain, Distribution at Sam's Club since September 2022. Matt Connolly was Vice President, Global Operations at The Clorox Company from 2020 to 2022, Vice President, Global Logistics from 2013 to 2020, and Vice President - Supply Chain, Specialty Division from 2011 to 2013.
Matthew Holt
LinkedInExperience: Vice President, Healthcare Operations · Sam's Club
Matthew Holt has been Vice President, Healthcare Operations at Sam's Club since August 2023. Matthew Holt held Sam's Club roles as Sr. Director II, Healthcare Operations from 2022 to 2023, Sr. Director II, Pharmacy Operations from 2019 to 2022, and Sr. Director Health and Wellness Operations Support from 2016 to 2019.
Patrick Shanks
LinkedInExperience: Regional Vice President · Sam's Club
Patrick Shanks has been Regional Vice President at Sam's Club since May 2022, with a headline of Vice President - Regional General Manager at Sam's Club. Patrick Shanks was Vice President - Regional General Manager at Walmart from 2017 to 2022, Regional General Manager from 2015 to 2017, and Director of Operations at Walmart from 2013 to 2015.
Tom Ward
LinkedInExperience: EVP & Chief Operating Officer, Sams Club · Sam's Club
Tom Ward holds the listed title EVP & Chief Operating Officer, Sams Club at Sam's Club from January 2025, while the profile headline describes Tom Ward as ex-Walmart and ex-Sam's Club. Tom Ward was EVP & Chief eCommerce Officer, Walmart U.S. at Walmart from 2022 to 2025, SVP Last Mile, In Home, AV, EV Drones from 2021 to 2022, and SVP Product from 2020 to 2021.
Choose the right perspective
Match the person to the operation and level behind your question, since a vice president who spans an operation and a director who runs one part of it see different tradeoffs. Check whether the relevant role is current or past before asking how the work is done today.
Questions to take into the conversation
- 01How do you organize the operations teams you lead across clubs or sites?
- 02What did you focus on first when you took on your current operations role?
- 03How do you measure whether an operation is serving members well?
Reaching Sam's Club operations leaders
How can I contact one of these Sam's Club operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Sam's Club, based on profile data retrieved on October 19, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Sam's Club operations leaders?
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What if they don't reply?
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Can an AI agent ask one of these Sam's Club operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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