10 Snap-on operations leaders
A vice president of operations, a vice president of operations and IT at Snap-on Credit, operations directors for Europe, service solutions and torque tools, and directors of field operations, distribution and operations make up this list of Snap-on operations leaders. A reader can learn how operations leaders work at Snap-on from people who have held the role.
Professionals to explore
Darren Gittins
LinkedInExperience: Operations Director - Service Solutions · Snap-on Business Solutions
Darren Gittins has been Operations Director - Service Solutions at Snap-on Business Solutions since March 2017, based in Slough, England. Darren Gittins was General Manager at Broadway Healthcare Logistics Ltd from 2014 to 2017, Group Supplies and Logistics Manager - Head of Logistics at The Doctors Laboratory from 2012 to 2014 and Logistics Manager at Kimal from 1996 to 2008.
Greg Petty
LinkedInExperience: Divisional Director of Field Operations · Snap-on
Greg Petty has been Divisional Director of Field Operations at Snap-on since July 2026, based in Denton, Texas. Greg Petty was Regional Manager, South Central Region at Snap-on Tools from 2023 to 2026, North American Sales Manager at Snap-on from 2019 to 2023, Director Sales Operations at Snap-on from 2017 to 2019 and Director North American Sales Programs there from 2015 to 2017.
Jaana E.
LinkedInExperience: European Operations Director · Snap-on Business Solutions
Jaana E. has been European Operations Director at Snap-on Business Solutions since September 2012, based in Reading, England, and describes building and managing multi-cultural service, project management and support teams. At Snap-on Business Solutions, Jaana E. was also Project Office Director from 2008 to 2012 and Program Manager from 2005 to 2008.
John Watters
LinkedInExperience: VP of Operations and VP of IT · Snap-on Credit
John Watters has held VP of Operations and VP of IT at Snap-on Credit since March 2003, based in Libertyville, Illinois, and describes experience in operations, process excellence and developing and executing technology plans. The profile lists only this Snap-on Credit role, shown as current, combining operations and IT leadership.
Kris Winburn
LinkedInExperience: Director of Operations, Torque Tools NA · Snap-on
Kris Winburn has been Director of Operations, Torque Tools NA at Snap-on since July 2025, based in Sycamore, Illinois, with a headline naming lean manufacturing and operational excellence. Kris Winburn was Plant Manager at Snap-on from 2021 to 2025, Chief Operating Officer at Big Bolt LLC from 2020 to 2021 and General Manager at Blount International, Inc. from 2018 to 2020.
Maria Vieira
LinkedInExperience: VICE PRESIDENT, OPERATIONS Performance Improvement Operational Excellence · Snap-on
Maria Vieira has been VICE PRESIDENT, OPERATIONS Performance Improvement Operational Excellence at Snap-on since April 2022, based in the Greater Chicago area. At Snap-on, Maria Vieira was also Vice President of Customer Service from 2014 to 2022 and Director, Rapid Continuous Improvement from 2011 to 2014, and was Plant Manager at SNA Europe from 2005 to 2010.
Richard M. Hahn
LinkedInExperience: Director of Operations & Procurement · Snap-on Business Solutions
Richard M. Hahn was Director of Operations & Procurement at Snap-on Business Solutions from April 2004 to January 2016, based in Oxford, Michigan, and was Materials Manager at Snap-on Diagnostics from 2002 to 2004. Richard M. Hahn was Director of Operations at Bartec TPMS from 2016 to 2018 and Senior Project Engineer at EDAG Group from 2018 to 2022.
Steven Mosher
LinkedInExperience: Director WW Indl Contract Admin & Ops · Snap-on Industrial
Steven Mosher has held Director WW Indl Contract Admin & Ops at Snap-on Industrial since 2002, based in Kenosha, Wisconsin, and the profile also lists Director Operations at Snap-on as a current role with no start date. The headline gives the title as Director Operations at Snap-on Tools International LLC.
Sue Mills
LinkedInExperience: Director of Distribution · Snap-on
Sue Mills has been Director of Distribution at Snap-on since March 2022, based in the Greater Chicago area, a role listed in the operations department at director level. At Snap-on, Sue Mills was also Director Franchise Operations from 2016 to 2022 and Director, Customer Care from 2006 to 2016, and was Business Liaison Manager at Snap-on Tools UK from 2005 to 2006.
Terry Cummins
LinkedInExperience: Vice President Operations · Snap-on
Terry Cummins was Vice President Operations at Snap-on from July 2022 to August 2026, based in Bloomfield Hills, Michigan, and has been Chief Revenue Officer at NCC since September 2026. Terry Cummins was Chief Revenue Officer (CRO) at Opus IVS - US from 2021 to 2022 and Chief Sales Officer at OEC from 2017 to 2021.
Choose the right perspective
Pick the person whose operations area, whether plants and product lines, distribution, field operations, service operations or a credit unit, matches the decision you face. Check when each person started the current role to judge how recent the experience is.
Questions to take into the conversation
- 01What did you focus on first when you took on your current operations role?
- 02How do you decide which operating metrics to watch most closely week to week?
- 03What has your own work taught you about making continuous improvement stick across teams?
Reaching Snap-on operations leaders
How can I contact one of these Snap-on operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 4 companies, including Snap-on Business Solutions, Snap-on and Snap-on Credit, based on profile data retrieved on October 21, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Snap-on operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Snap-on operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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