10 UMB Financial operations leaders
Debbie Phillips, Senior Vice President, Deposit Operations at UMB Bank, is one of ten UMB Financial operations leaders listed here, alongside senior vice presidents and directors of mortgage, card, fraud, trust and bank operations. A reader can learn how operations leaders work at UMB Financial from people who have held the role.
Professionals to explore
Debbie Phillips
LinkedInExperience: Senior Vice President, Deposit Operations · UMB Bank
Debbie Phillips has been Senior Vice President, Deposit Operations at UMB Bank since August 2018, based in Kansas City, Missouri, with the profile headline SVP - Deposit Operations-UMB Bank. The profile also lists a UMB Bank role with no title from July 1986 to August 2018.
Eric B.
LinkedInExperience: Senior Vice President | Director Trust & Custody Operations · UMB Bank
Eric B. has been Senior Vice President | Director Trust & Custody Operations at UMB Bank since May 2024, based in the Kansas City Metropolitan Area. Eric B. was Vice President | Sr. Manager Trust & Custody Ops at UMB Bank from 2023 to 2024, Manager of Financial Control at SS&C Technologies from 2018 to 2021 and Financial Control Consultant at DST Systems from 2011 to 2018.
George Horn
LinkedInExperience: Chief Operations Officer and Executive Vice President, Operations · UMB Bank
George Horn was Chief Operations Officer and Executive Vice President, Operations at UMB Bank from 1997 to 2007, a role that has ended, and also held Executive Vice President, Treasury Management Services there over the same years. George Horn was SVP and Director of Bank Operations at Scottrade Bank from 2007 to 2013, responsible for the bank's day to day operational activity.
LouAnn Anstis
LinkedInExperience: SVP Card Operations · UMB Bank
LouAnn Anstis has been SVP Card Operations at UMB Bank since November 2017, based in the Atlanta Metropolitan Area, with the profile headline Senior VIce President UMB Card Operations. LouAnn Anstis describes compliance, risk and prepaid operations experience, including federal and state regulatory compliance and risk management.
Neysa Behrens
LinkedInExperience: SVP, Sr. Mgr Enterprise Fraud Operations · UMB Bank
Neysa Behrens has been SVP, Sr. Mgr Enterprise Fraud Operations at UMB Bank since December 2024. Neysa Behrens was SVP, Sr Mgr Bank Ops Admin at UMB Bank from 2023 to 2026, VP, Mgr Core Banking Business Systems Support there from 2020 to 2023 and VP, Manager of Wire Operations from 2018 to 2019.
Pam Coon
LinkedInExperience: Senior Vice President Mortgage Operations · UMB Bank
Pam Coon has been Senior Vice President Mortgage Operations at UMB Bank since August 2020, based in Shawnee, Kansas. Pam Coon was Director of Operations at LeaderOne Financial in 2013, AVP - Mortgage Operations at Security Bank of Kansas CIty from 2007 to 2013 and VP Mortgage Operations at Bank of Blue Valley from 2004 to 2006.
Paula Caldwell
LinkedInExperience: SVP Director of Operations - Capital Finance · UMB Bank
Paula Caldwell has been SVP Director of Operations - Capital Finance at UMB Bank since August 2019, based in Dallas, Texas, and also lists SVP Operations Manager - Capital Finance at UMB Bank. Paula Caldwell has held accounting operations roles at Marquette Business Credit and Marquette Healthcare Finance.
Sara Rock
LinkedInExperience: Director, Bank Operations · UMB Bank
Sara Rock has been Director, Bank Operations at UMB Bank since April 2023, based in Kearney, Missouri. Sara Rock was VP/Sr Manager, Core Operations at UMB Bank from 2018 to 2023, VP Enterprise Data Operations there from 2015 to 2018 and Customer Relationship Officer from 2009 to 2015.
Shaun Hodge
LinkedInExperience: Senior Vice President and Director of Operational Excellence · UMB Bank
Shaun Hodge has been Senior Vice President and Director of Operational Excellence at UMB Bank since September 2025, based in Shawnee, Kansas, and describes leading global teams in back and middle office operations. Shaun Hodge was Vice President at State Street from 2022 to 2025 and Assistant Vice President there from 2019 to 2022.
William Withers
LinkedInExperience: Director Service Center Experience & Operations · UMB Bank
William Withers has been Director Service Center Experience & Operations at UMB Bank since June 2021, based in the Greater Pittsburgh Region. William Withers was Senior Vice President - Director of Strategy and Operations Contact Center at Citizens from 2016 to 2021 and Vice President - Continuous Improvement Contact Center there from 2011 to 2016.
Choose the right perspective
Match the person's operations area, whether deposits, mortgage, card, fraud, trust and custody or capital finance, to the decision you face. Check when each person started their current role, or when a past role ended, to judge how recent their view of it is.
Questions to take into the conversation
- 01What did you focus on first when you took on your operations role at UMB Bank?
- 02How do you decide which manual operations work to automate first at a regional bank?
- 03What have you learned about balancing service levels and risk controls in bank operations?
Reaching UMB Financial operations leaders
How can I contact one of these UMB Financial operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: UMB Bank, based on profile data retrieved on October 24, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach UMB Financial operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these UMB Financial operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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