Enterprise SaaS
10 IBM operations leaders
These ten current and former IBM operations leaders have held chief operating officer and operations vice president roles at IBM, including in IBM Consulting, IBM Research and IBM Americas. A reader can learn how COOs and operations vice presidents build and run their teams inside IBM's business units and regions.
Professionals to explore
01—10Ayse Cenan
LinkedInExperience: Vice President Worldwide Chief Operating Officer Partner Ecosystem · IBM
Vice President Worldwide Chief Operating Officer Partner Ecosystem at IBM since 2019; the profile describes enabling digital transformation for the IBM Partner Ecosystem through the digital Partner Relationship Management (PRM) Salesforce platform. Former IBM roles include Asia Pacific, Chief Operating Officer - Singapore (2017–2019), Europe Chief Operating Officer, IBM Global Technology Services (2013–2017) and Chief Operating Officer, IBM Consulting UK&I (2011–2013).
Diana Robinson
LinkedInExperience: Chief Operating Officer, IBM Consulting · IBM
Chief Operating Officer, IBM Consulting at IBM since October 2021. Other IBM roles listed include Executive Director, Sales Management Support, North America Financial Services (2016–2021), Executive Director, Sales Management Support, North America Hardware (2014–2016) and Chief Financial Officer, North America Systems Hardware (2010–2012).
Jessica Murillo
LinkedInExperience: Vice President and Chief Operating Officer, IBM Technology Lifecycle Services · IBM
Vice President and Chief Operating Officer, IBM Technology Lifecycle Services at IBM since September 2024. Other IBM roles listed include Vice President and Delivery Practice Leader (2022–2024), Vice President, Client Experience and WW Power Support (2018–2024) and Vice President, Open Systems Development (2017–2018). The profile also lists a Board Of Directors seat at The Linux Foundation since 2017.
Joanne Stanton
LinkedInExperience: Vice President Technology Operations, IBM · IBM
Vice President Technology Operations, IBM at IBM since November 2022, a role the profile places in Operations at President/Vice President level. Former IBM roles listed include Vice President, IBM Global Financing, Europe, Client Financing (2020) and Director, IBM Global Finance UK & Ireland (2017–2020).
Justin Miller
LinkedInExperience: VP, Americas Technology Enterprise Operations, COO · IBM
VP, Americas Technology Enterprise Operations, COO at IBM since 2025, a role the profile describes as leading a team of business analysts. Other IBM roles listed include Director, Enterprise Performance Management (2022–2025), Corporate Finance, IBM Operating Team Coordinator (2020–2021) and Program Director, Enterprise Performance Management (2018–2020).
Kelley Hadlow
LinkedInExperience: Chief Operating Officer · IBM
Chief Operating Officer at IBM since 2023, a role the profile places in General Management at C-Level, and Chief Operating Officer, NA Distribution Market at IBM Consulting since 2022. Other IBM roles listed include Controller (2019–2022), Senior Finance Operations Manager, US Federal Sector, IBM Consulting (2012–2019) and Finance Operations Manager (2012–2019).
Lou Singer
LinkedInExperience: VP Enterprise Operations & COO, IBM Americas · IBM
Former VP Enterprise Operations & COO, IBM Americas at IBM (February to September 2024), a role the profile places in Armonk, New York. Other former IBM roles include VP Finance & Controller, IBM Global Markets - Americas (2022–2024), Vice President of Finance & CFO, IBM Cognitive Systems (2017–2022) and Vice President Finance & CFO, IBM Power Systems & OpenPOWER (2015–2017).
Ray Floyd
LinkedInExperience: Global COO - IBM Security Services · IBM
Former Global COO - IBM Security Services at IBM (2018–2024); the profile describes a COO role for a $1.2B revenue, 5500 FTE global security services and consulting business, a role the profile says involved working with the CEO on transforming the business's operations. The profile also lists SVP Operations at Perseus Books Group (2014–2016) and Vice President - Productivity and Reengineering at Citi (2008–2011).
Sandra Casey
LinkedInExperience: Vice President of IBM Consulting Global Enterprise Operations · International Business Machines Corporation
Vice President of IBM Consulting Global Enterprise Operations at International Business Machines Corporation since 2016. Former roles there include Director of Global Sales Operations (2013–2016) and Global Consulting Sales Operations Manager (2004–2013); the profile mentions operations and sales operations roles that involved supervising a global team of 30 to 90 resources across as many as 8 global locations.
Talia Gershon
LinkedInExperience: Vice President and Chief Operating Officer of IBM Research and IBM Quantum · IBM
Vice President and Chief Operating Officer of IBM Research and IBM Quantum at IBM since July 2026, alongside Director, Quantum Cloud Services since December 2025. The profile says the career has run from semiconductor device physics to leadership roles in technical strategy, cloud and AI infrastructure research, quantum computing and, most recently, business and IT operations. Former IBM roles include Director, Hybrid Cloud Infrastructure Research (2019–2025).
Choose the right perspective
Match the person's scope to your question, since a business-unit or regional COO sees planning and cadence across a whole unit while an operations vice president may own one function such as sales or technology operations. Check whether the relevant IBM role is current or former before asking about how things work today.
Questions to take into the conversation
- 01How does an IBM business-unit COO set the operating cadence for forecasts, pipeline and performance reviews?
- 02How are operations responsibilities split between a global unit and its regional teams at IBM?
- 03What does it take to run operations for a partner ecosystem or a services business inside a large technology company?
Reaching IBM operations leaders
How can I contact one of these IBM operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: IBM and International Business Machines Corporation, based on profile data retrieved on October 5, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach IBM operations leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
Request a correction or removal