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10 United Airlines IT leaders
These ten current and former United Airlines IT leaders include a former SVP and CIO alongside vice presidents, managing directors and directors of IT infrastructure, digital technology, IT operations and IT service management. A reader can learn how IT leaders lead technology organizations at United Airlines.
Professionals to explore
01—10Bob Edwards
LinkedInExperience: SVP & CIO · United Airlines
Former SVP & CIO at United Airlines (2011–2014) and former VP IT Business Management at United Airlines (2010–2011). Former VP Systems Technology at Continental Airlines (2006–2010) and Airline Technology Consultant at Nybble Limited (2015–2024); the profile lists a self-employed Airline CIO Technology Consultant (Retired) role since 2024.
Cathy Riley
LinkedInExperience: Director - IT - End User Services Engineering · United Airlines
Former Director - IT - End User Services Engineering at United Airlines (2015–2017); the profile says the role was responsible for a $45M+ budget including infrastructure, cloud and managed service agreements. Former Director Platform Automation Engineering at United Airlines (2014–2015), and Site IT Retail Services Lead at Mars since 2024.
Dan Field
LinkedInExperience: Director of Platform and Network Engineering · United Airlines
Former Director of Platform and Network Engineering at United Airlines (2018–2025), and Vice President, Network Engineering, Architecture and Transport Services at McKesson since February 2025. Former Director of Enterprise Platform Services at Vistra Corp. (2016–2018) and Director of Midrange Network Services at Energy Future Holdings (2013–2016).
Erika Tucker Aponte
LinkedInExperience: Director, IT Engineering · United Airlines
Director, IT Engineering at United Airlines since January 2018, listed at the Director level in the Engineering and Technical department. Former Senior Manager, Server Platforms at Allstate (2013–2017) and Senior Director, Systems Engineering (2012–2013) and Associate Director Systems Engineering (2010–2012) at CME Group.
Grant Milstead
LinkedInExperience: Vice President Digital Technology · United Airlines
Vice President Digital Technology at United Airlines since March 2020; the profile describes an executive IT leader for United based in Chicago. Former Managing Director Digital - NOC, Contact Centers, Cargo, Customer Solutions, United Express (2017–2020) and Managing Director - IT Airline Network Operations, Cargo, Catering Operations & United Clubs (2015–2017) at United Airlines.
Jenniffer Matsumura
LinkedInExperience: Vice President Enterprise Architecture & Digital Operations · United Airlines
Vice President Enterprise Architecture & Digital Operations at United Airlines since June 2026. Former Chief Information Officer Comed VP Technology Operations & Engineering (2023–2026) and Vice President Cloud & Infrastructure (2019–2023) at Exelon, and former Director Infrastructure Services at IBM (2015–2019).
Mike Taccino
LinkedInExperience: VP IT Infrastructure, Engineering, and Operations · United Airlines
VP IT Infrastructure, Engineering, and Operations at United Airlines since March 2016. Former SVP IT Operations and Infrastructure at Rogers Communications (2014–2016), VP Infrastructure & Shared Services at Energy Future Holdings (2009–2013) and V.P. Divisional CIO and Enterprise Shared Service, - Flow Control Division at Flowserve Corporation (2006–2009).
Ramiro Zavala
LinkedInExperience: Head of IT Operations, Observability, and Engineering · United Airlines
Head of IT Operations, Observability, and Engineering at United Airlines since July 2023, listed at the Head level in the Engineering and Technical department. Former Managing Director Cloud, Platform and Employee Experience at United Airlines (2017–2022), Vice President Enterprise Connectivity at Capital One (2022–2023) and VP, IT Global Infrastructure & Operations at Reyes Holdings (2013–2017).
Stacey Wronkowski
LinkedInExperience: Vice President Digital Technology · United Airlines
Vice President Digital Technology at United Airlines since July 2022; the profile describes an executive responsible for all technology solutions supporting United Airlines Flight Operations, Inflight Services, Network Operations, Finance, Revenue Accounting and Human Resources. Former Managing Director - Digital Technology (2019–2022) and Director IT - Contact Center Technology (2017–2019) at United Airlines.
Theresa Zurek
LinkedInExperience: Managing Director, IT Service Management · United Airlines
Managing Director, IT Service Management at United Airlines, a role listed from 2011 with no end date; the profile describes managing 7x24 teams supporting mission critical IT systems. Former Managing Director - Business Operations Services (2004–2011) and Director, IT Customer Service Center (2001–2003) at United Airlines.
Choose the right perspective
Match the leader's area to your question: infrastructure, network and IT operations leaders suit questions about reliability and platforms, while digital technology leaders suit questions about the systems behind flight operations, finance and other business functions. Check whether the relevant United Airlines role is current or past before asking about today's practices.
Questions to take into the conversation
- 01How does an airline keep the systems behind flight operations and airports running when a major outage hits?
- 02What does it take to move airline infrastructure and core platforms to the cloud while the operation runs every day?
- 03How should an airline's central IT organization divide work between infrastructure teams and business-facing digital technology teams?
Reaching United Airlines IT leaders
How can I contact one of these United Airlines IT leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: United Airlines, based on profile data retrieved on October 5, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach United Airlines IT leaders?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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