10 Upstart operations leaders
Rosemary Kendrick, SVP of Operations, heads this list of Upstart operations leaders, which also includes leaders of lending, home lending, onboarding and recovery operations. A reader can learn how operations leaders work at Upstart from people who have held the role.
Professionals to explore
Chelcy Roberts
LinkedInExperience: Director of Home Lending Operations · Upstart
Chelcy Roberts has been Director of Home Lending Operations at Upstart since August 2025, based in Columbus, Ohio, and also lists Head of Customer Experience, Onboarding at Upstart as a role held since November 2020. Chelcy Roberts was AVP Treasury Officer, Retail Manager at First City Bank from 2018 to 2020.
Christopher Rosney
LinkedInExperience: Head of Auto Loans, Onboarding · Upstart
Christopher Rosney has been Head of Auto Loans, Onboarding at Upstart since January 2025, based in Lake Forest, California, in the operations department. At Upstart, Christopher Rosney was also Senior Operations Manager - Onboarding for Auto Products from 2023 to 2025 and Operations Manager - Auto Retail Lending from 2022 to 2023.
Jessica Fitzpatrick
LinkedInExperience: VP, Home Lending Operations · Upstart
Jessica Fitzpatrick has been VP, Home Lending Operations at Upstart since July 2025, based in Columbus, Ohio. At Upstart, Jessica Fitzpatrick was also VP, Customer Onboarding Operations from 2022 to 2025 and Head of Customer Onboarding from 2021 to 2022.
Justin Parker
LinkedInExperience: Former Head of Lending Portfolio Performance & Strategy (Customer Service, Collections & Recovery Ops) · Upstart
Justin Parker is a former Head of Lending Portfolio Performance & Strategy (Customer Service, Collections & Recovery Ops) at Upstart, a role held from 2022 to 2024 as the operations leader for collections and recovery across lending products. Justin Parker has been SVP, Head of Member Operations at Oportun since January 2026.
Lynn Sautter Beal
LinkedInExperience: Vice President, Lending Operations · Upstart
Lynn Sautter Beal has been Vice President, Lending Operations at Upstart since July 2025, based in Columbus, Ohio. Lynn Sautter Beal was Vice President, Head of Professional Services, Implementation, & Customer Success at Upstart from 2019 to 2025 and VP, Data Science, Analytics, & Insights - Intelligent Solutions at J.P. Morgan from 2018 to 2019.
Mac Crandell
LinkedInExperience: Head of Recovery · Upstart
Mac Crandell has been Head of Recovery at Upstart since February 2026, based in Evergreen, Colorado. At Upstart, Mac Crandell was also Senior Operations Manager, Recovery from 2025 to 2026 and Associate Vendor Manager (Collections & Recoveries) from 2021 to 2023.
Rosemary Kendrick
LinkedInExperience: SVP of Operations · Upstart
Rosemary Kendrick has been SVP of Operations at Upstart since September 2022, based in San Francisco, and describes building, optimizing and scaling service operations and teams at technology startups. Rosemary Kendrick was VP of Customer Operations at Upstart from 2017 to 2022 and VP of Operations at BloomBoard from 2013 to 2017.
Scott Vick
LinkedInExperience: Director of Recovery · Upstart
Scott Vick has been Director of Recovery at Upstart since May 2024, based in Kent, Ohio, and says the role owns recovery operations and strategy across debt sales, agency collections, legal, estate recovery and bankruptcy channels. Scott Vick was Vice President, Recovery and Risk Operations at Bank of America from 2008 to 2016.
Seth Johnson
LinkedInExperience: Former Head of Collections Operations and Performance · Upstart
Seth Johnson is a former Head of Collections Operations and Performance at Upstart, a role held from August 2022 to December 2023 that led the collections organization for all products. Seth Johnson has been Head of Servicing and Collections at Pagaya since December 2023 and was Director - Collections Operations & Infrastructure at Discover Financial Services from 2014 to 2022.
Taten Soltis
LinkedInExperience: Former Vice President, Operations · Upstart
Taten Soltis is a former Vice President, Operations at Upstart, a role held from February 2024 to June 2025, and was VP, People Platforms & Programs at Upstart from 2025 to 2026. Taten Soltis has been Chief Operating Officer at Cleo since June 2026 and was Vice President, Operations at Affirm from 2022 to 2024.
Choose the right perspective
Match the person's area, such as lending operations, onboarding, collections or recovery, to the question you bring. Check whether the role is current and which loan product it covered before you choose.
Questions to take into the conversation
- 01How do you scale lending operations when loan volume changes quickly?
- 02What does your recovery or collections operation measure week to week?
- 03How do you decide which operational work to automate and which to keep with people?
Reaching Upstart operations leaders
How can I contact one of these Upstart operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Upstart, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Upstart operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Upstart operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.