Telecommunications
10 Verizon operations leaders
These ten people hold or have held operations leadership roles at Verizon, including two former chief operating officers and leaders of network, field and business operations. A reader can learn how operations leaders at Verizon build and run their teams.
Professionals to explore
01—10Cristina Cheyne
LinkedInExperience: Director of Operations - Mid Atlantic · Verizon
Director of Operations - Mid Atlantic at Verizon since December 2018, described in the profile as Director of Operations for Verizon Wireline Network Operations, leading a team of 800. Cristina Cheyne was also Associate Director, Training Strategy and Execution (2016–2017) and Associate Director, Business Operations (2013–2016) at Verizon.
David Small
LinkedInExperience: Chief Operating Officer · Verizon
Former Chief Operating Officer at Verizon (2014–2016), a role the profile describes as COO of Verizon Wireless. David Small was also Executive Vice President Wireline Network Operations (2016–2017) and Executive Vice President Global Field Operations and Assurance (2017–2019) at Verizon, and Vice President and Chief Technical Officer at Verizon (2010–2012).
Douglas Sullivan, MBA, JD
LinkedInExperience: Vice President - Network & Field Operations Northeast · Verizon
Former Vice President - Network & Field Operations Northeast at Verizon (2023–2026) and Vice President, Field Operations Mid-Atlantic North Region at Verizon (2020–2023). Douglas Sullivan was also Director, Business Transformation (2015–2020), Executive Director, Service Assurance (2011–2015) and Director, Field Service (2009–2011) at Verizon.
Joseph Beasley
LinkedInExperience: Vice President Field and Network Operations · Verizon
Vice President Field and Network Operations at Verizon since July 2023; according to the profile, the role leads the Global Network and Technology organization's Operations Control Centers and is responsible for core fiber and FiOS construction operations and strategy. Joseph Beasley was also VP-Global Network & Field Ops (2020–2023) and Region President, New York City Service Delivery And Field Operations (2015–2020) at Verizon.
Kendra Poteet
LinkedInExperience: Associate Vice President - Core Operations · Verizon
Associate Vice President - Core Operations at Verizon since May 2024, responsible for core operations planning, execution, go to channel and communications for Verizon Value brands, according to the profile. Kendra Poteet was also Sr Director - Indirect Strategy & Operations (2023–2024) and Director - Strategic Ops Programs (2022–2023) at Verizon.
Krista Bourne
LinkedInExperience: Consumer Group, Chief Operating Officer · Verizon
Former Consumer Group, Chief Operating Officer at Verizon (2022–2023), and SVP & President, Consumer Sales & Operations at Verizon (2019–2021). Krista Bourne was also SVP & Market President, Wireless Sales (2015–2018) and VP & Regional President, Wireless Sales (2012–2015) at Verizon, and has run Krista Bourne LLC, a leadership and career development firm, since 2023.
Kristi Dent
LinkedInExperience: Vice President - Ntwk Operations · Verizon
Vice President - Ntwk Operations at Verizon since December 2024; the profile says the role focuses on the security, performance and reliability of Verizon's networks. Kristi Dent was also AVP Carrier Relations & Fiber Engineering (2023–2024), Executive Director Network Assurance (2021–2022) and Director Network Engineering & Operations (2017–2021) at Verizon.
Kwame Trotman
LinkedInExperience: Senior Vice President Center and Business Operations · Verizon
Senior Vice President Center and Business Operations at Verizon since July 2023, and former Vice President Of Operations at Verizon (2021–2023), a role the profile lists as Mid Atlantic Region President. Kwame Trotman was also Vice President, WNO Business Ops Support (2020–2021) and Vice President Customer Care (2015–2018) at Verizon.
Paul Kirchhoffer
LinkedInExperience: Senior Vice President Operations · Verizon
Senior Vice President Operations at Verizon since April 2023, a vice president-level operations role according to the profile. Paul Kirchhoffer was also VP Field Operations at Ziply Fiber (2020–2023), VP Network Implementation at CenturyLink (2019–2020) and Director Regional Operations at CenturyLink (2011–2019).
Terry Minor
LinkedInExperience: Senior Director of Operations · Verizon
Senior Director of Operations at Verizon since January 2014, and Senior Director of Operations at Verizon Business since January 2024, according to the listing. The profile says Terry Minor leads a team focused on operational excellence that has surpassed expense budget goals and raised customer service metrics. Former Center Operations Director at Verizon (2011–2013).
Choose the right perspective
Match the leader's area to your question, since network operations, field service and customer or center operations run on different metrics and processes. Check whether each person's Verizon role is current or past before relying on it for how the company operates today.
Questions to take into the conversation
- 01How does Verizon organize field and network operations across regions?
- 02What metrics do Verizon operations leaders use to manage service quality and cost?
- 03What has worked when rolling out new tools or automation to large field and network operations teams?
Reaching Verizon operations leaders
How can I contact one of these Verizon operations leaders?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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