10 Walmart customer service leaders
Group Director, Enterprise Care Solutions, Senior Director Member Care & Experience and Director, Contact Center are among the roles held by these ten Walmart customer service leaders, some of whom have since moved on. A reader can learn how customer service leaders work at Walmart from people who have held the role.
Professionals to explore
Alex Lopez Corona
LinkedInExperience: Former Director, Product / Operational Excellence Customer Care · Walmart
Alex Lopez Corona is a former Walmart customer service leader who was Director, Product / Operational Excellence Customer Care at Walmart from 2019 to 2022 and Operations Director Contact Center at Walmart from 2017 to 2019. Alex Lopez Corona has been Vice President, Customer Contact at US Foods since November 2025 and was Senior Director, Customer Care ViX Streaming App at TelevisaUnivision from 2022 to 2024.
Bryan Moyer
LinkedInExperience: Former Vice President Care · Walmart
Bryan Moyer is a former Walmart customer service leader who was Vice President Care at Walmart from 2020 to 2024 and Head of Member Service - Jet black at Walmart from 2019 to 2020. Bryan Moyer has been VP Customer Experience at The Home Depot since April 2024, based in the Atlanta area, and was Site Leader - Physical/Virtual Teams at Amazon from 2016 to 2018.
Christopher Hodits
LinkedInExperience: Director Workforce Management · Walmart
Christopher Hodits has been Director Workforce Management at Walmart since July 2025, based in Castle Rock, Colorado, and describes being a customer service executive with expertise in call center operations. Christopher Hodits was Senior Manager Workforce Management at Walmart from 2021 to 2025 and Director of Operations/Client Services - Director Virtual/Work At Home Operations at SYKES from 2015 to 2019.
Melissa Layton
LinkedInExperience: Senior Director · Walmart
Melissa Layton has been a Senior Director at Walmart since April 2026, a role the profile headline ties to Enterprise Care Product, based in Bella Vista, Arkansas. At Walmart, Melissa Layton was also Director, Customer Engagement Services from 2024 to 2026 and Associate Director, Customer Engagement Services from 2020 to 2024.
Michelle Collett
LinkedInExperience: Snr Director Customer Advocacy Program · Walmart
Michelle Collett has been Snr Director Customer Advocacy Program at Walmart since July 2023, and the profile lists the role in the Customer Service department at Director level. Michelle Collett was Director Strategy Business Development at Walmart Global Tech in 2022 and Chief Customer Officer at Store No. 8 from 2019 to 2022.
Natalie Beck
LinkedInExperience: Senior Director Member Care & Experience · Walmart
Natalie Beck has been Senior Director Member Care & Experience at Walmart since December 2023, based in Rogers, Arkansas. Natalie Beck was Director Business Strategy and Development at Walmart from 2022 to 2023 and held senior manager roles at American Airlines from 2018 to 2022, including Senior Manager Operation Strategy Alignment.
Robert Crowder
LinkedInExperience: Contact Center Director · Walmart
Robert Crowder has been Contact Center Director at Walmart since July 2026, based in Bentonville, Arkansas, and has also held an Operations Manager role at Walmart since 2018. Robert Crowder was Assistant Manager, Digital Commerce Customer Care at Kohl's from 2014 to 2018 and Manager Operations Customer Technical Support at Comcast from 2013 to 2014.
steve lampkin
LinkedInExperience: Former Vice President, Global Benefits & U.S. Customer Care, Walmart Inc. · Walmart, Inc.
Steve Lampkin is a former Walmart customer service leader who was Vice President, Global Benefits & U.S. Customer Care, Walmart Inc. at Walmart, Inc. from 2004 to 2015, based in Bentonville, Arkansas, and the profile headline marks the role as retired. Steve Lampkin describes a leadership brand that is strategically directed, action oriented and people focused.
Tammy Kernz
LinkedInExperience: Group Director, Enterprise Care Solutions · Walmart
Tammy Kernz has been Group Director, Enterprise Care Solutions at Walmart since January 2026, based in Bentonville, Arkansas, and describes being single threaded leader for Enterprise Care Solutions. At Walmart, Tammy Kernz was also Group Director of Care Operations from 2024 to 2026 and Senior Director of Care Operations from 2023 to 2024, and was Sr. Manager, Product Management at Amazon from 2017 to 2022.
Zac Reddell
LinkedInExperience: Director, Contact Center · Walmart
Zac Reddell has been Director, Contact Center at Walmart since November 2024 and has also held a Senior Manager, Contact Center role there since December 2020, based in Bentonville, Arkansas. Zac Reddell was Executive Services Senior Manager at NCR Corporation from 2019 to 2020 and describes building and managing an end to end service support team.
Choose the right perspective
Match the person's area, such as care operations, contact center management, member care, workforce management or customer advocacy, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Walmart?
- 02How do you decide which customer contacts need a specialist and which can be resolved through self-service?
- 03What has your own work taught you about preparing a contact center for peak shopping seasons?
Reaching Walmart customer service leaders
How can I contact one of these Walmart customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Walmart and Walmart, Inc., based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Walmart customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Walmart customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.