10 Wayfair operations leaders
Head of operations, director of operations and regional director are among the roles held by these ten Wayfair operations leaders, who hold or have held operations posts at the company. A reader can learn how operations leaders work at Wayfair from people who have held the role.
Professionals to explore
Abhay Jeet Majithia
LinkedInExperience: Director Operations - EU and NA incl. fulfillment, labour management and continuous improvement · Wayfair
Abhay Jeet Majithia has been Director Operations - EU and NA incl. fulfillment, labour management and continuous improvement at Wayfair since January 2025. Abhay Jeet Majithia also held the roles Head of Fulfillment - International Markets (Europe and Canada) (2023–2024), Head of Fulfillment - Europe (2022–2023) and Director, Operations - Europe (2022) at the company, and was Strategy & Development Director [Chief Strategy Officer] at Arriva Group (2020–2021).
Ajith Vasudevan
LinkedInExperience: Director · Wayfair
Ajith Vasudevan has been Director at Wayfair since September 2019, where, according to the profile, Ajith Vasudevan leads Global Fulfillment, Planning and Analytics for Operations. The profile describes leading large teams across several industries and establishing processes and systems so that solutions are repeatable, efficient and scalable.
Al Gonzalez
LinkedInExperience: Director of Operations · Wayfair
Al Gonzalez has been Director of Operations at Wayfair since June 2011, based in Ogden, Utah, according to the profile. Al Gonzalez was also Director of Los Angeles Operations at VXI Global Solutions (2011), Customer Service Senior Operations Manager at Netflix (2010–2011) and Director of Operations at Asurion (2007–2010).
Alan Ngo
LinkedInExperience: Regional Director | North America Supply Chain Operations, Facilities & Training · Wayfair
Alan Ngo has been Regional Director | North America Supply Chain Operations, Facilities & Training at Wayfair since January 2026, where, according to the profile, Alan Ngo leads supply chain operations across a 32-site North American logistics network. Alan Ngo also held the roles Regional Director | Fulfillment Operations, Global Training & Engagement, Facilities Management (2023–2026), Regional Director of Operations (2022–2023) and Site Director (2021–2022) at the company.
Brendan James
LinkedInExperience: Director, Global BPO Operations · Wayfair
Brendan James has been Director, Global BPO Operations at Wayfair since June 2023, and was GM Customer Service there (2021–2023). The profile cites leading Wayfair's shift to a fully outsourced service model spanning six countries. Brendan James was also Director of Operations (2018–2021) and Director of Customer Service (2018–2020) at Omio, and Global Head of Contact Centers Operations at Delivery Hero (2017–2018).
John Hailer
LinkedInExperience: Director of Operations · Wayfair
John Hailer has been Director of Operations at Wayfair since November 2023, a role the profile tags at Director level in the Operations department. John Hailer also held the roles Head of Middle Mile Operations (2021–2023), Associate Director, Middle Mile Operations (2020–2021) and Senior Operations Manager (2018–2019 and 2019–2020) at the company.
Joseph Matus
LinkedInExperience: Director Of Operations · Wayfair
Joseph Matus has been Director Of Operations at Wayfair since February 2020, a role the profile places in Perris, California, at Director level in the Operations department. Joseph Matus was also President of North America at RAK Logistics (2019–2020), General Manager at Smart Warehousing (2016–2018) and Operations Manager at Michaels Arts and Crafts (2011–2016).
Michelle Stoddard Crowley
LinkedInExperience: Head of Operations for Perigold, Wayfair Professional & Specialty Retail Brands · Wayfair
Michelle Stoddard Crowley has been Head of Operations for Perigold, Wayfair Professional & Specialty Retail Brands at Wayfair since January 2024, and also Head of Brand Operations & CastleGate Fulfillment Product there since August 2024. Michelle Stoddard Crowley also held the roles Associate Director, Operations, Perigold (2022–2024), Associate Director, Launch Team, EU Partner Operations (2021–2022) and Senior Manager, Partner Operations EU (2019–2021) at the company.
Sascha Hower
LinkedInExperience: Former Vice President, Head of Operations Europe · Wayfair
Sascha Hower has been Chief Global Supply Chain Officer at Wayfair since November 2022, and was Vice President, Head of Operations Europe there (2021–2022), a role the profile describes as overseeing Wayfair's European operations and supply chain function. Sascha Hower also held the roles Head of Operations, Europe (2020–2021) and Head of EU Supply Chain (2018–2020) at the company.
Suzie Kraemer
LinkedInExperience: Head of Operations for Specialty Retail Brands · Wayfair
Suzie Kraemer has been Head of Operations for Specialty Retail Brands at Wayfair since January 2023, where, according to the profile, Suzie Kraemer owns operational strategy and execution for the All Modern, Joss & Main and Birch Lane businesses. Suzie Kraemer also held the roles Global Head of Gateway Operations (2022–2023) and Head of Operations - Upholstery (2021–2022) at the company.
Choose the right perspective
Pick the person whose operations area, such as fulfillment sites, service operations or a brand's operations, matches the decision you are working on. Weigh their level, since a site or regional director and a leader of a whole operations function will describe the same problem differently.
Questions to take into the conversation
- 01Which operating problems take most of your time in your current role?
- 02How do you decide which process changes to pilot at one site and which to roll out across the network?
- 03What changed in how you work when your operations scope grew?
Reaching Wayfair operations leaders
How can I contact one of these Wayfair operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Wayfair, based on profile data retrieved on October 17, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Wayfair operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Wayfair operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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