10 Wells Fargo customer service leaders
Butch Nelson, Senior VP, Head of Customer Experience, Consumer and Small Business Operations at Wells Fargo, heads this list of Wells Fargo customer service leaders, alongside heads of contact centers and executive directors of customer service at the bank. A reader can learn how customer service leaders work at Wells Fargo from people who have held the role.
Professionals to explore
Andrew Freymann
LinkedInExperience: Head of Consumer Bank Contact Centers · Wells Fargo
Andrew Freymann has been Head of Consumer Bank Contact Centers at Wells Fargo since February 2026 and has also been Head of Strategic Transformation, Consumer and Small Business Banking Operations there since December 2024, based in Dallas County, Iowa. At Wells Fargo, Andrew Freymann was Head of Customer Contact and Collections Home Lending Servicing from 2021 to 2024.
Butch Nelson
LinkedInExperience: Senior VP, Head of Customer Experience, Consumer and Small Business Operations · Wells Fargo
Butch Nelson has been Senior VP, Head of Customer Experience, Consumer and Small Business Operations at Wells Fargo since January 2020, based in Phoenix, Arizona. At Wells Fargo, Butch Nelson was also Senior Vice President, Head of Enterprise Business-to-Business & Wholesale Complaint Operations from 2017 to 2020 and Senior VP, Head of Wholesales User Experience from 2016 to 2017.
Eric Stelter
LinkedInExperience: Customer Service Director Senior Vice President · Wells Fargo
Eric Stelter has been Customer Service Director Senior Vice President at Wells Fargo since February 2020, and the profile headline also names a Global Operations Site Leader role in Roanoke, Virginia. At Wells Fargo, Eric Stelter was Regional Banking District Manager from 2017 to 2020.
Janet Koger-Nowlin
LinkedInExperience: Customer Service Executive Director, CSBBO · Wells Fargo
Janet Koger-Nowlin has been Customer Service Executive Director, CSBBO at Wells Fargo since October 2023, based in the Columbia, South Carolina area. At Wells Fargo, Janet Koger-Nowlin was also Operations Senior Manager - DCCOE from 2021 to 2023 and PVSI Phone Bank Manager- National Business Banking Center from 2016 to 2019.
Jay Singleton
LinkedInExperience: Executive Director of Assumption National Contact Center · Wells Fargo
Jay Singleton has been Executive Director of Assumption National Contact Center at Wells Fargo since June 2025, based in Des Moines, Iowa. At Wells Fargo, Jay Singleton was also Vice President of Business Development from 2021 to 2025, National Contact Center Manager SAFE from 2010 to 2021 and Contact Center Manager from 2006 to 2010.
Jeremy Stewart
LinkedInExperience: Executive Director ULO Customer Service · Wells Fargo
Jeremy Stewart has been Executive Director ULO Customer Service at Wells Fargo since August 2025, based in San Antonio, Texas. At Wells Fargo, Jeremy Stewart was also Vice President, Mortgage Servicing at Wells Fargo from 2021 to 2025 and AVP/Collections Manager from 2013 to 2021.
Kim H. Weakley
LinkedInExperience: Senior Vice President, Customer Service Executive · Wells Fargo
Kim Weakley has been Senior Vice President, Customer Service Executive at Wells Fargo since August 2025, based in the San Antonio area. At Wells Fargo, Kim Weakley was also Senior Vice President, Customer Service Director from 2020 to 2025, Senior Vice President, Regional Customer Service Manager from 2016 to 2020 and Vice President - Online Banking & Military Banking Center Manager from 2011 to 2016.
Peter Siddons
LinkedInExperience: Head of Community Bank and Small Business Contact Center · Wells Fargo
Peter Siddons has been Head of Community Bank and Small Business Contact Center at Wells Fargo since July 2020, based in St Paul, Minnesota. At Wells Fargo, Peter Siddons was also Senior Vice President Product Management from 2017 to 2020 and Senior Vice President Wells Fargo Home Lending from 1996 to 2013.
Samantha Kost
LinkedInExperience: Executive Director Customer & Digital Servicing · Wells Fargo
Samantha Kost has been Executive Director Customer & Digital Servicing at Wells Fargo since January 2022, based in the Iowa City-Cedar Rapids area. At Wells Fargo, Samantha Kost was also Vice President Customer Care from 2018 to 2022 and Assistant Vice President, Web Support from 2017 to 2018.
Thida Dettinger
LinkedInExperience: Senior Vice President: Customer Servie Director · Wells Fargo
Thida Dettinger has been Senior Vice President: Customer Servie Director at Wells Fargo since February 2023 and has also held the SVP: Fraud and Claims Operations Area Manager role there since May 2020, based in Phoenix, Arizona. Thida Dettinger describes leadership experience across customer service, contact center, fraud and claims, and was VP: Business Control Manager at Bank of America from 2019 to 2020.
Choose the right perspective
Match the person's area, such as consumer or small business contact centers, lending servicing or customer experience, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Wells Fargo?
- 02How do you decide which customer issues a contact center should resolve on the first call and which go to specialist teams?
- 03What has your own work taught you about coaching managers who lead large service teams?
Reaching Wells Fargo customer service leaders
How can I contact one of these Wells Fargo customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Wells Fargo, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Wells Fargo customer service leaders?
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Can an AI agent ask one of these Wells Fargo customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.