10 Zaxby's operations leaders
Michelle Morgan, Chief People Officer at Zaxbys, heads this list of ten Zaxby's operations leaders, alongside people who hold or have held vice president operations, director operations services and director of field operations roles at the company. A reader can learn how operations leaders work at Zaxby's from people who have held the role.
Professionals to explore
Andrew Johnson
LinkedInExperience: Director of Operations Innovation and Design · Zaxbys
Andrew Johnson has been Director of Operations Innovation and Design at Zaxbys since April 2014, based in Athens, Georgia, and the profile places the work in the Operations Department of Zaxby's Franchising, Inc. The profile headline gives the role at Zaxby's Franchising, LLC.
Horace Williams
LinkedInExperience: Vice President Operations, CFE · Zaxby's Inc.
Horace Williams has been Vice President Operations, CFE at Zaxby's Inc. since November 2021, based in the Atlanta area. Horace Williams was Vice President of Franchise at The Honey Baked Ham Company, LLC from 2015 to 2021 and Vice President Franchise Services at Popeyes Louisiana Kitchen from 2004 to 2012.
Ian Stefanik
LinkedInExperience: Director of Operations · Zaxby's Inc.
Ian Stefanik has been Director of Operations at Zaxby's Inc. since May 2019, based in Port Orange, Florida. At Zaxby's Inc., Ian Stefanik was District Manager from 2015 to 2019, General Manager from 2010 to 2015 and Assistant General Manager from 2007 to 2010, and the profile describes a demonstrated history of working in the restaurants industry.
J. Cody Neal
LinkedInExperience: Director of Operations · Zaxbys
J. Cody Neal was Director of Operations at Zaxbys from September 2019 to September 2021, overseeing operations of 146 company-owned restaurant locations as the profile describes, and Operations Consultant there from 2015 to 2020. J. Cody Neal was Vice President Operations at 1788 Chicken from 2024 to 2025 and has been Owner of Rolling Suds of Athens since 2025.
John Hirt
LinkedInExperience: Director of Operations · Zaxbys
John Hirt has been Director of Operations at Zaxbys since September 2025, with the profile headline naming Zaxby's Franchising, based in Smyrna, Tennessee, and was Field Operational Manager at Zaxbys from 2021 to 2025. John Hirt was Regional Manager at Trash Butler from 2019 to 2021, and the profile describes franchise support work with Krispy Kreme doughnuts.
John Sammons
LinkedInExperience: Director of Operations · Zaxbys
John Sammons has been Director of Operations at Zaxbys since September 2025, based in Knoxville, Tennessee. At Zaxbys, John Sammons was District Manager from 2017 to 2025, Director of Talent from 2016 to 2017, General Manager from 2014 to 2016 and Assistant Manager in 2013.
Marshell J. Richards
LinkedInExperience: Director of Field Operations · Zaxbys
Marshell J. Richards has been Director of Field Operations at Zaxbys since September 2023, a role the profile headline gives as Director of Franchise Field Operations, based in Atlanta. Marshell J. Richards was Field Operations Manager at Zaxbys from 2022 to 2023 and Regional Operations Consultant there from 2020 to 2022.
Marwan A. Yasin
LinkedInExperience: Vice President of Operations · Zaxbys
Marwan A. Yasin was Vice President of Operations at Zaxbys from May 2014 to January 2017, leading corporate operations for a group of restaurants in 8 states as the profile describes. Marwan A. Yasin was Chief Operating Officer at Tacos 4 Life Grill from 2017 to 2019 and has been Operating Partner - Oklahoma at SJAC Food Groups, LLC & Lady Di Food Groups, LLC since 2023.
Michelle Morgan
LinkedInExperience: Vice President Operations · Zaxbys
Michelle Morgan was Vice President Operations at Zaxbys from March 2018 to October 2020, overseeing company-wide operational objectives, training, human resources, risk management and marketing as the profile describes, and has been Chief People Officer there since May 2022. Michelle Morgan was Executive Vice President of Culture and Brand Experience at Zaxbys from 2020 to 2022, Senior Director of Operations from 2017 to 2018 and Director of Franchise Operations from 2015 to 2017.
Stephen Jenkins
LinkedInExperience: Director Operations Services · Zaxbys
Stephen Jenkins has been Director Operations Services at Zaxbys since March 2022, a role the profile headline places at Zaxby's Franchising LLC, based in Bogart, Georgia. Stephen Jenkins was System Improvement Manager- Operational Design and Improvement at Zaxbys from 2019 to 2022 and Operational Design and Implementation- Process Coordinator from 2015 to 2022.
Choose the right perspective
Match the person's scope, such as company-owned restaurants, franchise field support or operations services, to the decision you face. Check the dates on each person's Zaxby's roles to judge how recent their experience is.
Questions to take into the conversation
- 01What did you change first when you took on an operations leadership role, and why?
- 02How do you decide which restaurant problems need your attention and which the restaurant teams should own?
- 03What has your own work taught you about supporting restaurants you do not run directly?
Reaching Zaxby's operations leaders
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Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Zaxbys and Zaxby's Inc., based on profile data retrieved on October 23, 2026. Being listed here doesn't mean someone has agreed to take calls.
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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