Privacy Policy

Overview

This Privacy Policy describes how Instant Expert collects, uses, and shares information when you use our website and services.

By using the service, you agree to the practices described in this policy.

Information We Collect

We may collect information you provide directly, including name, email address, billing details, communication content, and any profile or project information you submit.

We may also collect usage and device data such as IP address, browser type, pages viewed, and interaction events for analytics, reliability, and abuse prevention.

How We Use Information

We use information to provide and improve the service, process transactions, communicate with you, enforce terms, detect fraud, and comply with legal obligations.

We may use aggregated or de-identified information for analytics and product development.

How We Share Information

We do not sell personal information for monetary compensation.

We may share data with service providers that support hosting, analytics, payments, customer support, or security, subject to contractual confidentiality requirements.

We may disclose information when required by law, to protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets.

Data Retention

We retain information for as long as reasonably necessary to provide the service, fulfill legitimate business purposes, resolve disputes, and meet legal obligations.

Retention periods may vary based on data type, sensitivity, and applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of personal information.

You may also have rights to object to processing or request data portability where legally available.

To make a request, contact us using the email listed below. We may need to verify your identity before processing certain requests.

Children's Privacy

The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information, contact us so we can take appropriate action.

International Data Transfers

If you access the service from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions with different data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time by posting a revised version on this page.

Your continued use of the service after changes become effective constitutes acceptance of the updated policy.