10 Aflac engineering leaders
Amy Diehl, Director, Technology Engineering, heads a list of Aflac engineering leaders whose work spans cloud architecture, platform services, digital services and enterprise architecture. A reader can learn how engineering leaders work at Aflac from people who have held the role.
Professionals to explore
Amy Diehl
LinkedInExperience: Director, Technology Engineering · Aflac
Amy Diehl has been Director, Technology Engineering at Aflac since August 2025 and was Digital Service Director at Aflac from 2023 to 2025. Amy Diehl was Vice President, Information Technology at Netspend from 2020 to 2023, Vice President, Information Technology at TSYS from 2018 to 2020 and Senior Director, Information Technology at TSYS from 2016 to 2018.
Bray Jones
LinkedInExperience: Digital Service Director · Aflac
Bray Jones has been Digital Service Director at Aflac since November 2021, and the highlight says the role led the migration of Aflac's largest and most intricate enrollment platform to the cloud, leveraging over 20 new AWS services. Bray Jones was Chief Technology Officer (CTO) at Empowered from 2009 to 2021 and Senior/Lead Programmer at Empowered from 2002 to 2009.
Brett Daniel
LinkedInExperience: Director Technology Engineering · Aflac
Brett Daniel has been Director Technology Engineering at Aflac since December 2015 and lists Digital Services Director - Individual at Aflac to July 2025. Brett Daniel was Senior IT Manager - Aflac at Aflac from 2004 to 2013 and Project Manager at Aflac from 2001 to 2004, and also lists Policy Service Specialist, Client Services at Aflac from 1995.
Catherine McCourt
LinkedInExperience: Head of Engineering · Aflac Northern Ireland
Catherine McCourt has been Head of Engineering at Aflac Northern Ireland since August 2021, with a headline of Director of Automation & Workflow Engineering, and was Head of Pega Engineering at Aflac Northern Ireland from 2022 to 2024. Catherine McCourt was Senior Production Support Group Manager at Citi from 2017 to 2021 and Senior Production Support Manager at Citi from 2012 to 2016.
Charles Taylor
LinkedInExperience: Director, IT Quality Engineering · Aflac
Charles Taylor was Director, IT Quality Engineering at Aflac from September 2019 to December 2023, leading the Quality Engineering Center for Enablement with oversight for Agile and Cloud transformations. Charles Taylor was Vice President of Quality Assurance at Worldpay from 2014 to 2018 and Director IT, Quality Assurance Services at The Home Depot from 2010 to 2011.
Jen Schumacher
LinkedInExperience: Director, Technology Engineering · Aflac Group Insurance
Jen Schumacher has been Director, Technology Engineering at Aflac Group Insurance since August 2026, with a headline naming Premier Life, Absence & Disability Solutions, and was Sr. Mgr, Technology Engineering for Life, Absence & Disability Solutions in 2026. Jen Schumacher was Program Manager, Premier Life, Absence & Disability Solutions at Aflac Group Insurance from 2022 to 2026 and Sr. Consultant, Claims Strategy & Planning at Lincoln Financial from 2021 to 2022.
Kenneth Akers
LinkedInExperience: Director, Enterprise Cloud Business Office · Aflac
Kenneth Akers has been Director, Enterprise Cloud Business Office at Aflac since April 2024 and was Director, Cloud Architecture and Engineering at Aflac from 2023 to 2024. Kenneth Akers was Sr. Manager - Head, Cloud Center of Excellence at Aflac from 2019 to 2023 and AWS Cloud Architect at SunTrust from 2017 to 2019.
Lauren Copes
LinkedInExperience: Director, Shared Digital Solutions · Aflac
Lauren Copes has been Director, Shared Digital Solutions at Aflac since January 2019, with a headline of Director, Technology Engineering at Aflac, and lists Director, IT Transformation at Aflac from 2016. Lauren Copes was Senior Manager, Global SAP Ops at Aflac from 2014 to 2015 and Manager, IT ERP Release Team at Aflac from 2011 to 2014.
Olivia Linson
LinkedInExperience: Director, Platform Services and Support Operations · Aflac
Olivia Linson has been Director, Platform Services and Support Operations at Aflac since February 2021 and was Director of Technology at Aflac from 2021 to 2026, a role the highlight says covered developing and implementing the IT engineering strategy. Olivia Linson was Sr. Manager Business Process Transformation at Aflac from 2019 to 2021.
Ravishankar Radhakrishnan
LinkedInExperience: VP, Enterprise Architecture & Engineering · Aflac
Ravishankar Radhakrishnan was VP, Enterprise Architecture & Engineering at Aflac from January 2022 to December 2023, a role the highlight describes as managing the Enterprise Cloud platform. Ravishankar Radhakrishnan was Director/VP - Head of Global Investments IT/AFLAC at AFLAC Global Investments from 2013 to 2021 and Director - Chief Strategist, Prime Finance & Futures Tech. at Citi from 2008 to 2012.
Choose the right perspective
Pick the person whose own engineering area is closest to your question, since technology engineering, cloud architecture, platform services, digital services and quality engineering each give a different view. Check the dates on each role to see how current the experience is.
Questions to take into the conversation
- 01What took most of your time in your engineering role, and how did you decide what to handle yourself?
- 02How did you decide which platform or software work to do first when several teams needed it?
- 03What did you learn in earlier roles that changed how you lead engineering teams?
Reaching Aflac engineering leaders
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Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 3 companies: Aflac, Aflac Northern Ireland and Aflac Group Insurance, based on profile data retrieved on October 20, 2026. Being listed here doesn't mean someone has agreed to take calls.
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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