10 Aflac operations leaders
Fred Simard, EVP Chief Financial Officer & COO at Aflac, is one of ten Aflac operations leaders listed here, alongside people who hold or have held operations vice president, director of operations and claims operations roles at the company. A reader can learn how operations leaders work at Aflac from people who have held the role.
Professionals to explore
Abbey Walker
LinkedInExperience: Director Of Operations · Aflac
Abbey Walker has been Director Of Operations at Aflac in Windsor, Connecticut since June 2021, a role the profile tags at director level in operations. Abbey Walker was Operations Manager at MetLife (2011–2021), the only other employer listed on the profile.
Elena Boeva
LinkedInExperience: U.S. Chief Operating Officer, AFLAC Global Investments · Aflac
Elena Boeva has been U.S. Chief Operating Officer, AFLAC Global Investments at Aflac in New York since February 2020. Elena Boeva also held Director, Head of Operational Due Diligence and Onboarding, AFLAC Global Investments (2015–2020), and held Business Risk Management at Guggenheim Partners (2013–2015) and Operational Due Diligence at Ontario Teachers' Pension Plan (2007–2013) roles.
Fred Simard
LinkedInExperience: EVP Chief Financial Officer & COO · Aflac
Fred Simard has been EVP Chief Financial Officer & COO at Aflac in Columbus, Georgia since January 2025 and was Chief Financial Officer at Aflac (2023–2025). Fred Simard was Chief Financial Officer at NALH GE company (2022–2023), CFO and Chief Actuary for Group Business at Guardian (2018–2022) and CFO for National Account Segment at MetLife (2016–2018).
Jeremy Earp
LinkedInExperience: Vice President - Pre Sales Operations · Aflac
Jeremy Earp has been Vice President - Pre Sales Operations at Aflac in the Greater Tampa Bay Area since August 2023 and has also held National Practice Leader at Aflac Group Insurance since February 2020. Jeremy Earp was Senior Vice President of National Sales and Marketing at Argus Dental & Vision, Inc. (2018–2020) and Regional Group Manager at Ameritas (2012–2018).
Juanita Johnson
LinkedInExperience: Director, Claims Operations · Aflac
Juanita Johnson has been Director, Claims Operations at Aflac in Columbus, Georgia since January 2022. Juanita Johnson also held Senior Manager, Claims Operations and Vendor Relationships (2017–2022), Senior Manager, Service and Billing Operations (2013–2017) and Manager, Service and Billing Operations Innovation (2011–2013) roles at Aflac.
Kenneth Ingram
LinkedInExperience: Director, GL&D Operations · Aflac Group Insurance
Kenneth Ingram has been Director, GL&D Operations at Aflac Group Insurance since November 2020, and the profile headline names the area as Group Life & Disability. Kenneth Ingram was Director, Short Term Disability/ Leave of Absence at Benefit Harbor Insurance Services, LLC. (2019–2020), Director Of Operations at The Hartford (2018–2019) and Director, Group Insurance at Aetna Life Insurance Company (2012–2017).
Kristen Norris Floyd
LinkedInExperience: Director of Operations · Aflac
Kristen Norris Floyd has been Director of Operations at Aflac since October 2025, and the profile says the role covers strategic planning and oversight of the client lifecycle, from initial setup and underwriting through ongoing client management and administration. Kristen Norris Floyd also held Senior Manager (2020–2025), Process Improvement Manager (2015–2018) and Business Process Analyst (2014–2015) roles at Aflac.
Lucas Mehl
LinkedInExperience: Vice President, Post Sales Operations · Aflac
Lucas Mehl has been Vice President, Post Sales Operations at Aflac in Tampa, Florida since August 2023 and was Director, Business Solutions & Practices at Aflac (2021–2023). Lucas Mehl was Vice President of Product Management (2020–2021) and Director, Group Operations (2012–2020) at HealthPlan Services.
Mary Daniel
LinkedInExperience: Vice President, Aflac CSC Operations · Aflac
Mary Daniel has been Vice President, Aflac CSC Operations at Aflac in Columbus, Georgia since April 2023, and the profile headline names the unit as the Aflac Customer Solutions Center. Mary Daniel also lists Second Vice President, Aflac US Operations since 2014, and held Second Vice President, Aflac Columbus (2013–2014) and Second Vice President, Quality Operations Risk Management Business Analytics (2012–2013) roles at Aflac.
Sean Hart
LinkedInExperience: Director of Operations · Aflac Group Insurance
Sean Hart has been Director of Operations at Aflac Group Insurance since March 2022, and the profile cites producer onboarding, commission set-up and annual disbursement of $240m in commission. Sean Hart also held Enrollment Technology Platform Director (2018–2022) and Senior Compliance Manager (2011–2018) roles at Aflac Group Insurance.
Choose the right perspective
Pick the person whose operations area and scope sit closest to the decision you are working on. Check the dates on each role, because someone a few months into a job will answer differently from someone who has held it for years.
Questions to take into the conversation
- 01How do you set service and quality targets for the operations you run, and how do you track them?
- 02What does a good handoff between your team and the teams before and after it in the process look like?
- 03What have you learned about automating operations work without hurting the customer experience?
Reaching Aflac operations leaders
How can I contact one of these Aflac operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Aflac and Aflac Group Insurance, based on profile data retrieved on October 17, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Aflac operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Aflac operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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