10 Ally Financial operations leaders
Mike Goyer, Senior Vice President, Head Of Consumer Operations at Ally, leads this list of Ally Financial operations leaders, with a consumer credit operations senior vice president, a customer care head and directors of operations, remarketing, claims and deposits. A reader can learn how operations leaders work at Ally Financial from people who have held the role.
Professionals to explore
Adam Barker
LinkedInExperience: Senior Director Of Operations · Ally
Adam Barker has been Senior Director Of Operations at Ally since March 2018, based in the Dallas-Fort Worth area. Adam Barker was Vice President of Loan Servicing at Gateway Mortgage (2016 to 2018) and held Director of Loss Prevention (2014 to 2016), Senior Department Operations Manager (2013 to 2014) and Department Operations Manager (2012 to 2013) at Capital One.
Brian Owens
LinkedInExperience: Operations Senior Director | Loss Control | P&C Claims | Call Center/Mgt · Ally
Brian Owens has been Operations Senior Director | Loss Control | P&C Claims | Call Center/Mgt at Ally since December 2017, based in Wheaton, Illinois, and the listing tags the role in Operations. Brian Owens was Operations Director | P&C Underwriting at Novacore (2016 to 2017) and VP, Operations | Call Center/Mgt at Affirmative Insurance (2011 to 2016).
Michael Arcy
LinkedInExperience: Director - Business Process: Commercial Lending · Ally
Michael Arcy has been Director - Business Process: Commercial Lending at Ally since May 2015, based in the Detroit area, and the listing says the role includes the Ally Advantage Project, which is replacing the mainframe. Michael Arcy was Director - Sales Operations - Incentive Compensation Plans at Ally (2010 to 2015) and held regional director roles at GMAC Commercial Finance (2006 to 2008).
Michael Snel
LinkedInExperience: Director Customer Care · Ally
Michael Snel has been Director Customer Care at Ally since April 2024, based in Frisco, Texas, and was Operations Manager - Customer Care at Ally (2015 to 2024). Michael Snel also held Operations Manager roles in asset performance (2011 to 2015) and the asset recovery center (2008 to 2011) at Ally.
Mike Goyer
LinkedInExperience: Senior Vice President, Head Of Consumer Operations · Ally
Mike Goyer has been Senior Vice President, Head Of Consumer Operations at Ally since December 2017, based in Tulsa, Oklahoma, and the listing describes experience in service operations, quality and customer service. Mike Goyer was Chief Operations Officer at Gateway Mortgage (2015 to 2017) and Vice President of Loss Mitigation at Capital One (2009 to 2015).
Rita D'Angelo
LinkedInExperience: Senior Director Of Operations · Ally
Rita D'Angelo has been Senior Director Of Operations at Ally since October 2016, based in Fort Washington, Pennsylvania, and also holds Director - Deposit Operations at Ally Bank. Rita D'Angelo held Regional Operations Director (2007 to 2008) and Operations Consultant (1998 to 2006) roles at Wells Fargo, and the listing describes responsibility for strategic direction and compliance across the functions.
Scott Dumboski
LinkedInExperience: Senior Director of Remarketing Operations · Ally
Scott Dumboski has been Senior Director of Remarketing Operations at Ally since February 2021, based in Conway, Arkansas, and the listing describes responsibility for remarketing logistics and administration for Ally's off-lease and repossessed vehicles. Scott Dumboski also holds Director of Remarketing Services - Ally 3pr. at Ally and was Remarketing Operations Manager at Ally (2010 to 2017).
Scott Hammargren
LinkedInExperience: Head Customer Care and Operations · Ally
Scott Hammargren has been Head Customer Care and Operations at Ally since September 2025, based in Charlotte, North Carolina, and also held Chief Integration Officer (2012 to 2014) and Technology Operations Executive (2011 to 2012) at Ally. Scott Hammargren was COO Retail Bank Operations at USAA (2020 to 2024) and Head of Bank Operations Americas at MUFG (2014 to 2020).
Tom Elkins
LinkedInExperience: Senior Vice President - Consumer Credit Operations · Ally
Tom Elkins has been Senior Vice President - Consumer Credit Operations at Ally since March 2022, based in the Detroit area, and held Senior Vice President, Auto Finance (2018 to 2022) and Senior Vice President, Business Analytics & Direct Auto Lending (2015 to 2018) at Ally. Tom Elkins also held VP, Sales Operations at Ally (2014 to 2015), and the listing names treasury, finance and operations experience.
Wendy Dempsey
LinkedInExperience: Executive Director Customer Experience · Ally
Wendy Dempsey has been Executive Director Customer Experience at Ally since May 2021, based in Detroit. Wendy Dempsey also held Executive Vice President - Quality Managment (2014 to 2015) and Executive Director Customer Care Group (2014) at Ally, and the listing describes the quality management role as covering servicing activities including customer care, collection, loss mitigation and remarketing.
Choose the right perspective
Match the person's title and area to the operations decision you face, and favor someone whose listed role is closest to that work. Check the start date on each row, since a person new to a role and one who has held it for several years can speak to different stages.
Questions to take into the conversation
- 01How have you planned staffing and service levels for the operations you ran?
- 02Which operations metrics mattered most in your own roles, and how did you act on them?
- 03How have you worked with compliance teams when changing a customer process?
Reaching Ally Financial operations leaders
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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