10 American Airlines regional operations leaders
Managing Director - PHX Customer Operations, Managing Director, LGA and Vice President - U.S. and Canada Airports and Strategic Partnerships are among the current titles held by these ten American Airlines regional operations leaders. A reader can learn how regional operations leaders run their areas at American Airlines from people who have held the role.
Professionals to explore
Cesar Marchese
LinkedInExperience: Vice President Operations · American Airlines
Cesar Marchese has been Vice President Operations at American Airlines since April 2026, and the profile headline places the role at Philadelphia International Airport-PHL. At American Airlines, Cesar Marchese was also Managing Director of Customer Operations American Airlines - CLT Airport (2024–2026) and Managing Director of Customer Operations - Miami International Airport (2021–2024).
Denise Ridge
LinkedInExperience: Managing Director Customer Operations- CLT · American Airlines
Denise Ridge has been Managing Director Customer Operations- CLT at American Airlines since May 2026, based in the Charlotte area. Denise Ridge was also Managing Director Customer Care- ORD at American Airlines (2023–2026), Assistant Director Of Operations at Miami International Airport (2022–2023) and Deputy Director Aviation Customer Service at Massachusetts Port Authority (2019–2022).
Franco Tedeschi
LinkedInExperience: Vice President - U.S. and Canada Airports and Strategic Partnerships · American Airlines
Franco Tedeschi has been Vice President - U.S. and Canada Airports and Strategic Partnerships at American Airlines since May 2021. Franco Tedeschi was also Vice President - Chicago, Europe and Asia Pacific (2020–2021), Vice President - Chicago (2010–2020) and Managing Director - Central Region and Outsourced Stations (2004–2009) at American Airlines.
Frank Morales
LinkedInExperience: Managing Director, PHL Customer Operations, American Airlines · American Airlines
Frank Morales has been Managing Director, PHL Customer Operations, American Airlines since September 2024. At American Airlines, Frank Morales was also Managing Director, Domestic Reservations Strategy (2023–2024), Managing Director, Inflight Base Operations (2019–2023) and Regional Director, Southeast and Latin America Inflight Base Operations (2017–2019).
James Arnold
LinkedInExperience: Managing Director - PHX Customer Operations · American Airlines
James Arnold has been Managing Director - PHX Customer Operations at American Airlines since May 2024, based in the Phoenix area. The listing also shows Managing Director - Regulatory and Environmental Compliance at American Airlines from June 2020, and Director - Base Maintenance (2019–2020) and Director - Technical Operations Compliance (2014–2019) there.
Jeannie Driscoll
LinkedInExperience: Managing Director, Customer Operations, CLT (2017-2020) & DFW (2020-Present) · American Airlines
Jeannie Driscoll has held Managing Director, Customer Operations at American Airlines since 2017, a title that names Charlotte from 2017 to 2020 and Dallas/Fort Worth from 2020. Jeannie Driscoll was also Managing Director, SE Region (2015–2017) and Director & General Manager, MCO (2012–2015) at American Airlines, and the profile headline names a Managing Director, International Operations - Europe role.
Rhett Workman
LinkedInExperience: Managing Director - Customer Care, PHL · American Airlines
Rhett Workman has been Managing Director - Customer Care, PHL at American Airlines since October 2024. At American Airlines, Rhett Workman was also Managing Director - Strategic Performance & UK Operations (2022–2026), Managing Director, Europe, Middle East & Asia-Pacific Operations (2020–2022) and Managing Director — London Heathrow (2017–2020).
Sylvia Rodriguez
LinkedInExperience: Managing Director JFK Operations Terminal 8 · American Airlines
Sylvia Rodriguez is Managing Director JFK Operations Terminal 8 at American Airlines, a current role for which the listing shows no start date, with the profile based in the New York City area. The listing shows no other roles, and the profile headline repeats the same Managing Director JFK Operations Terminal 8 title.
Tiliacos John
LinkedInExperience: Managing Director - Los Angeles International Airport · American Airlines
Tiliacos John has been Managing Director - Los Angeles International Airport at American Airlines since August 2010. At American Airlines the listing also shows Vice President - Cargo Operations (2010), Managing Director - Northeast Region, U.S. (2004–2007) and Area General Manager - Tampa International Airport & Fort Myers International Airport (2000–2003).
Yu Lee
LinkedInExperience: Managing Director, LGA · American Airlines
Yu Lee has been Managing Director, LGA at American Airlines since May 2024, based in New York. At American Airlines, Yu Lee was also a Managing Director from 2021 to 2024, Director Customer Operations PHX (2019–2021) and Sr. Manager Tower Operations (2016–2019).
Choose the right perspective
Match the person's airport or region to your question, since a domestic hub, an international region and a single terminal each run differently. Weigh how long each person has held the current role, since someone new to an airport and someone who has run it for years will describe different challenges.
Questions to take into the conversation
- 01What did you focus on first when you took over customer operations at your airport or region?
- 02How do you split your own time between the ramp, the gates, the ticket counter and the operations center?
- 03Which experience from your earlier roles shaped how you run airport operations today?
Reaching American Airlines regional operations leaders
How can I contact one of these American Airlines regional operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: American Airlines, based on profile data retrieved on October 23, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach American Airlines regional operations leaders?
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Can an AI agent ask one of these American Airlines regional operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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