Payments
10 American Express operations leaders
These ten people lead operations at American Express as executive vice presidents, a senior vice president and vice presidents of customer servicing, credit and fraud operations, fulfillment and business operations. A reader can learn how a card issuer organizes servicing centers, credit and collections teams and back-office operations across countries.
Professionals to explore
01—10Christopher Haines
LinkedInExperience: Vice President, Business Operations, Global Commercial Services · American Express
Vice President, Business Operations, Global Commercial Services at American Express since 2007, driving operational excellence across the suite of business banking products and leading a centralized operations team. Christopher Haines was previously Director - Risk Management at Deutsche Bank (1996–2007).
Gary Henry
LinkedInExperience: Vice President, Head of Global Client Operations · American Express
Vice President, Head of Global Client Operations at American Express since May 2025. Gary Henry was also Vice President, Head of US Commercial Servicing (2022–2025) and Vice President, Head of Banking Operations (2021–2022) at American Express, and the profile cites multi-site BPO contact center management and operations transformation.
Gerardo Mejia
LinkedInExperience: Executive Vice President - Global Credit, Fraud & Risk Operations · American Express
Executive Vice President - Global Credit, Fraud & Risk Operations at American Express since January 2024. Gerardo Mejia was also Executive Vice President - Global Fraud, Collections & Recoveries (2023–2024), Senior Vice President - Credit Operations, Collections & Recoveries (2019–2022) and Vice President - Operational Excellence, Governance & Controls (2016–2018) at American Express.
Luisina Tevez Paz
LinkedInExperience: Vice President Operations · American Express
Vice President Operations at American Express since September 2024, described in the profile headline as Operations Vice President - US Credit & Collections; the profile cites leadership in global contact center operations. Luisina Tevez Paz was previously Director - Commercial Credit LACC at American Express (2020–2024).
Nicole Samuels
LinkedInExperience: Vice President, Global Premium and Partner Servicing, American Express, Phoenix, AZ · American Express
Vice President, Global Premium and Partner Servicing at American Express in Phoenix since May 2020. Nicole Samuels was also Vice President, Merchant Servicing Americas (2018–2020) and Vice President, American Express Bank Operations in Salt Lake City (2014–2018), and the profile describes designing solutions for operational performance.
Pam Hopkins
LinkedInExperience: Executive Vice President, Global Consumer Servicing & Fulfillment · American Express
Executive Vice President, Global Consumer Servicing & Fulfillment at American Express since April 2024. Pam Hopkins was also Executive Vice President, Global Consumer Servicing & Partner Management (2022–2024), Senior Vice President, Global Servicing Enablement (2021–2022) and Senior Vice President, US Credit Operations (2019–2021) at American Express.
Pradeep Kapur
LinkedInExperience: Senior Vice President & General Manager, Global Customer Fulfillment Network · American Express
Senior Vice President & General Manager, Global Customer Fulfillment Network at American Express since 2002. The profile says Pradeep Kapur is responsible for the American Express Global Servicing Network for the Japan Asia Pacific region, managing a headcount of 10,000 employees across 8 countries and 12 sites. Previously Chief Financial Officer at GE Capital (1997–2002).
Raj Chaudhuri
LinkedInExperience: Vice President Operations - Global CFN Servicing · American Express
Vice President Operations - Global CFN Servicing at American Express since March 2020; the profile headline reads Vice President, Global Operations and cites transforming enterprise servicing and GBS innovation. Raj Chaudhuri was previously Director Of Operations at American Express (2013–2020) and Manager Operations (2011–2013).
Shamaila Ansari
LinkedInExperience: Vice President Operations · American Express
Vice President Operations at American Express since August 2024, described in the profile headline as Vice President Operations, Global New Accounts. Shamaila Ansari was previously Director Operations New Accounts at American Express (2022–2024) and Director - Robotics (2018–2022).
Vijay James
LinkedInExperience: Vice President US Core Credit Operations · American Express
Vice President US Core Credit Operations at American Express since September 2024, leading 350+ colleagues for US Core Credit functions across Gurgaon and Manila with daily oversight of multiple credit operations teams. Vijay James was previously Vice President - US CEN at American Express (2022–2024).
Choose the right perspective
Match the person to the operation behind your question, since consumer servicing, credit and collections, new account fulfillment and commercial business operations are run by separate teams with different metrics. Executive vice presidents can speak to how the whole operation is organized, while vice presidents running one site or function know day-to-day staffing and process detail.
Questions to take into the conversation
- 01How does American Express decide which servicing and operations work is done in which countries and sites?
- 02How are credit, collections and fraud operations measured and balanced against customer experience at a card issuer?
- 03What has worked when moving servicing or back-office processes to digital channels or automation at American Express?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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