10 Blue Cross Blue Shield of Michigan operations leaders
Chief operations and technology officer, vice president of sales operations and senior director of commercial market operations are among the roles held by these ten Blue Cross Blue Shield of Michigan operations leaders. A reader can learn how operations leaders work at Blue Cross Blue Shield of Michigan from people who have held the role.
Professionals to explore
Chad Crosby
LinkedInExperience: Vice President, Sales Operations · Blue Cross Blue Shield of Michigan
Chad Crosby has been Vice President, Sales Operations at Blue Cross Blue Shield of Michigan in the Detroit area since March 2022. Chad Crosby was Sr Director, Sales Operations (2019–2022), Director, Program Management (2012–2015), Program Manager (2011–2012) and Release Manager (2008–2011) at Blue Cross Blue Shield of Michigan.
Jamie Warder
LinkedInExperience: Chief Operations and Technology Officer · Blue Cross Blue Shield of Michigan
Jamie Warder has been Chief Operations and Technology Officer at Blue Cross Blue Shield of Michigan since August 2026, and also lists CIO and Head of Business Strategy at Alliant Credit Union since 2024. Jamie Warder was Line of Business Leader/Chief Digital Officer at KeyBank (2019–2024), worked in Business Banking and Investment Services at KeyBank (2017–2019) and was a President at USAA (2015–2016).
Jessica Carr
LinkedInExperience: Director of Operations · Blue Cross Blue Shield of Michigan
Jessica Carr has been Director of Operations at Blue Cross Blue Shield of Michigan in the Detroit area since April 2024. Jessica Carr was Operations Manager (2011–2024), Assistant Manager (2007–2011) and Team Leader (2004–2007) at Blue Cross Blue Shield of Michigan, and the profile describes a history of working in operations in the insurance industry.
Karen Jozwiak
LinkedInExperience: Director, Chief Operating Officer Division · Blue Cross Blue Shield of Michigan
Karen Jozwiak has been Director, Chief Operating Officer Division at Blue Cross Blue Shield of Michigan in Detroit since August 2016. Karen Jozwiak was Director, Operations Performance Management (2015–2016), Director of Customer Service (2013–2015), Manager of Customer Service (2012–2013) and Manager of Finance, Operations (2010–2012) at Blue Cross Blue Shield of Michigan.
Maya Cleaver
LinkedInExperience: Sr. Director HCV Operations and Execution Excellence · Blue Cross Blue Shield of Michigan
Maya Cleaver has been Sr. Director HCV Operations and Execution Excellence at Blue Cross Blue Shield of Michigan in Detroit since February 2024, and the profile headline spells out the role as Health Care Value Operations and Execution Excellence. Maya Cleaver was Director, Health Care Value Portfolio and Project Management Services at Blue Cross Blue Shield of Michigan (2017–2024).
Molly O'Malley-McElhone
LinkedInExperience: Director II MA Operations · Blue Cross Blue Shield of Michigan
Molly O'Malley-McElhone has been Director II MA Operations at Blue Cross Blue Shield of Michigan in Grand Rapids since April 2022. Molly O'Malley-McElhone was Director Claim Administration at Blue Cross Blue Shield of Michigan (2019–2022), VP Claims and Configuration at CareSource (2015–2019) and Director - Claim Operations at Blue Care Network (2002–2015).
Patrick Prichard
LinkedInExperience: Vice President & Chief Operating Officer of LifeSecure, Inc. · Blue Cross Blue Shield of Michigan
Patrick Prichard has been Vice President & Chief Operating Officer of LifeSecure, Inc. at Blue Cross Blue Shield of Michigan since July 2016, and also President & CEO of LifeSecure Insurance Company since 2019. Patrick Prichard was a Vice President (2015–2016) and Director of West Michigan Visibility & Upper Peninsula Operations (2008–2015) at Blue Cross Blue Shield of Michigan.
Ray O'Reilly
LinkedInExperience: Director II, Service Operations · Blue Cross Blue Shield of Michigan
Ray O'Reilly has been Director II, Service Operations at Blue Cross Blue Shield of Michigan in South Lyon, Michigan since March 2011. Ray O'Reilly was Associate Vice President, Customer Operations (2008–2011) and Director, Customer Service (2004–2008) at Priority Health, and Director- Core Systems Transformation Team at Louisiana Blue (2002–2004).
Rebecca Content
LinkedInExperience: Director, Government Markets Operations & Initiatives · Blue Cross Blue Shield of Michigan
Rebecca Content has been Director, Government Markets Operations & Initiatives at Blue Cross Blue Shield of Michigan in the Grand Rapids area since January 2025. Rebecca Content was Director, M&A Integration Management Office at Blue Cross Blue Shield of Michigan (2023–2025), and Director, Operations & Strategy, and Chief of Staff at Advantasure at Emergent Holdings (2022–2023).
Tim Noonan
LinkedInExperience: Senior Director, Commercial Market Operations · Blue Cross Blue Shield of Michigan
Tim Noonan has been Senior Director, Commercial Market Operations at Blue Cross Blue Shield of Michigan in the Grand Rapids area since May 2026. Tim Noonan was Director II, National Accounts & Consultant Relations (2025–2026), Director - New Business, Hospital Market & West MI National (2021–2025) and Regional Manager - Key Accounts, Health Plan Business (2011–2021) at Blue Cross Blue Shield of Michigan.
Choose the right perspective
Pick the person whose operations area, such as service and claims operations, Medicare Advantage or government markets operations, sales and commercial market operations, or enterprise operations leadership, matches the decision you are working on. Weigh their scope, since a director running one operations unit and an executive over the whole operations function will describe the same problem differently.
Questions to take into the conversation
- 01What took most of your time in your operations role, and how did you decide what to handle yourself and what to delegate?
- 02How did you balance day-to-day service and claims performance against improvement and transformation work?
- 03What did you carry over from earlier roles that changed how you lead operations teams?
Reaching Blue Cross Blue Shield of Michigan operations leaders
How can I contact one of these Blue Cross Blue Shield of Michigan operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Blue Cross Blue Shield of Michigan, based on profile data retrieved on October 18, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Blue Cross Blue Shield of Michigan operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Blue Cross Blue Shield of Michigan operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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