10 Blue Shield of California operations leaders
Chief operating officer, vice president of healthcare business operations and senior director of call center operations are among the roles held by these ten Blue Shield of California operations leaders. A reader can learn how operations leaders work at Blue Shield of California from people who have held the role.
Professionals to explore
Denise Ciufo
LinkedInExperience: Vice President · Blue Shield of California
Denise Ciufo has been a Vice President at Blue Shield of California in Pioneer, California since February 2022, and the profile headline reads Claims & Provider Operations Vice President at Blue Shield. Denise Ciufo also lists Senior Director (since 2019) and Claims Operations Director (since 1986) roles at Blue Shield of California.
Gina Givogri
LinkedInExperience: Director of Operations · Blue Shield of California
Gina Givogri has been Director of Operations at Blue Shield of California in Roseville, California since February 2024, where the profile describes directing custom product implementation. Gina Givogri also lists a Senior Manager role at Blue Shield of California since 2018, and held Business Analyst roles there (2013–2018).
Jeff Earnshaw
LinkedInExperience: Director of Operations · Blue Shield of California
Jeff Earnshaw has been Director of Operations at Blue Shield of California since October 2024. Jeff Earnshaw was Principal Financial Analyst (2023–2024), Senior Manager, Payment Integrity (2020–2022), Manager, Enterprise Analytics (2019–2020) and Lead Business Analyst (2014–2018) at Blue Shield of California.
Kelly Reavis
LinkedInExperience: Director, Dedicated Operations · Blue Shield of California
Kelly Reavis has been Director, Dedicated Operations at Blue Shield of California in San Francisco since August 2021, and the profile headline reads Director, Health Plan Operations. Kelly Reavis worked in Strategic Channel Development at Blue Shield of California (2020–2021), was Managed Care Executive at Labcorp (2015–2020) and Director Network Management at UnitedHealth Group (1998–2007).
Kimberli Robinson
LinkedInExperience: Vice President Network Operations · Blue Shield of California
Kimberli Robinson has been Vice President Network Operations at Blue Shield of California in Los Angeles County since September 2025, and the profile describes building strategic partnerships with providers in managed care. Kimberli Robinson was Sr. Director, Provider Partnerships at Blue Shield of California (2020–2025) and Business Strategy Plan Director, Vivity at Anthem, Inc. (2015–2019).
Lisa Lambert
LinkedInExperience: Senior Director, Call Center Operations · Blue Shield of California
Lisa Lambert has been Senior Director, Call Center Operations at Blue Shield of California in Elk Grove, California since March 2014. Lisa Lambert was Principal Director, Call Center Process Improvement (2010–2014) and Director, Call Center Operations (2007–2009) at Blue Shield of California, and the profile describes call center expertise and operations leadership in health plan management.
Marci Flinders
LinkedInExperience: Director Of Operations · Blue Shield of California
Marci Flinders has been Director Of Operations at Blue Shield of California in Redding, California since June 2022, a role the profile places in the operations department at director level. Marci Flinders was Operations Manager at Blue Shield of California (2006–2022), the only other role the listing shows.
Michael Roehm
LinkedInExperience: Vice President, Healthcare Business Operations · Blue Shield of California
Michael Roehm has been Vice President, Healthcare Business Operations at Blue Shield of California in Folsom, California since July 2023. Michael Roehm was Vice President, Business Performance and Appeals and Grievances (2022–2023) and Senior Director Appeals and Grievances, Business Performance, Dedicated Operations (2014–2022) at Blue Shield of California.
Susan Mullaney
LinkedInExperience: Chief Operating Officer · Blue Shield of California
Susan Mullaney has been Chief Operating Officer at Blue Shield of California since January 2025, and the profile headline lists healthcare transformation and enterprise strategy. Susan Mullaney was Executive Vice President of Strategic Initiatives at Blue Shield of California (2024–2025), and has been a Member, Leadership Consortium at the National Academy of Medicine since 2025.
Susan Tonkin
LinkedInExperience: Vice President Operations · Blue Shield of California
Susan Tonkin has been Vice President Operations at Blue Shield of California in Coronado, California since March 2026, and the profile describes expertise in strategic operations optimization and cross-functional team leadership. Susan Tonkin was Vice President Operations at Modivcare in 2025, Chief Operating Officer, California Commercial at UnitedHealthcare (2022–2025) and VP, Ancillary Benefits - Community & State at UnitedHealthcare in 2022.
Choose the right perspective
Pick the person whose operations area, such as claims and provider operations, network operations, call center and member service operations, or dedicated account operations, matches the decision you are working on. Weigh their scope, since a director running one operations team and an executive over the whole operations function will describe the same problem differently.
Questions to take into the conversation
- 01What took most of your time in your operations role, and how did you decide what to handle yourself and what to delegate?
- 02How did you balance day-to-day service and claims performance against improvement and transformation work?
- 03What did you carry over from earlier roles that changed how you lead operations teams?
Reaching Blue Shield of California operations leaders
How can I contact one of these Blue Shield of California operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Blue Shield of California, based on profile data retrieved on October 18, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Blue Shield of California operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Blue Shield of California operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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