10 Comcast customer service leaders
Cathy Kilstrom, Sr. Vice President - Customer Care, heads this list of Comcast customer service leaders, who also lead customer service strategy and operations, customer experience operations, account management operations, and retention and customer care. A reader can learn how customer service leaders work at Comcast from people who have held the role.
Professionals to explore
Amit Pushkarna
LinkedInExperience: Vice President, Customer Service Strategy & Ops · Comcast
Amit Pushkarna has been Vice President, Customer Service Strategy & Ops at Comcast since March 2019, based in Philadelphia. At Comcast, Amit Pushkarna was also Executive Director, Cust Service Strategy & Ops from 2016 to 2019, Sr. Director, Outsourcing Strategy & Ops from 2013 to 2016 and Director, Cust Service Strategy & Ops from 2011 to 2013.
Anthony Mihalak
LinkedInExperience: Vice President Customer Experience Strategy and Operations · Comcast
Anthony Mihalak has been Vice President Customer Experience Strategy and Operations at Comcast since December 2023, based in the Philadelphia area. At Comcast, Anthony Mihalak was also Executive Director, Customer Experience Strategy and Operations from 2020 to 2023 and Executive Director, Digital Product Self-Service Strategy and Experience from 2017 to 2020.
Cathy Kilstrom
LinkedInExperience: Sr. Vice President - Customer Care · Comcast
Cathy Kilstrom has been Sr. Vice President - Customer Care at Comcast since January 2001, based in Englewood, Colorado, and the profile headline reads SVP - Customer Care at COMCAST. The listing shows only this Comcast role, so the rest of Cathy Kilstrom's background is not shown here.
Cory Harriger
LinkedInExperience: Sr Director, Customer Experience and Operations · Comcast
Cory Harriger has been Sr Director, Customer Experience and Operations at Comcast since December 2025, based in Englewood, Colorado, and was Vice President, Customer Experience Strategy and Operations there from 2023 to 2026. At Comcast, Cory Harriger was also Executive Director, Xfinity Mobile Care Adv Support from 2020 to 2023 and Sr. Director Advanced Support - Xfinity Mobile from 2017 to 2020.
John Thompson
LinkedInExperience: Former Vice President of Customer Care · Comcast
John Thompson is a former Comcast customer care leader who was Vice President of Customer Care at Comcast from 2011 to 2022 and Vice President Customer Experience there from 2022 to 2025, based in Aurora, Illinois. At Comcast, John Thompson was also Senior Director of Customer Care from 2009 to 2011 and Director of Customer Care from 2000 to 2007.
Kelli Kearney Hill
LinkedInExperience: Vice President, Account Management Operations, National Customer Experience Strategy and Operations · Comcast
Kelli Kearney Hill has been Vice President, Account Management Operations, National Customer Experience Strategy and Operations at Comcast since March 2025, based in Randallstown, Maryland. At Comcast, Kelli Kearney Hill was also Vice President, Executive Customer Experience from 2021 to 2023 and Regional Vice President, Customer Care and Customer Experience from 2019 to 2021.
Kevin Gow
LinkedInExperience: Vice President Sales, Retention & Customer Care · Comcast
Kevin Gow has been Vice President Sales, Retention & Customer Care at Comcast since January 2007, based in Chester Springs, Pennsylvania, and also lists a current VP Customer Care row at Comcast. Kevin Gow was Vice President of Field Operations at Allstate, a role that ended in 2007.
Marc Owens
LinkedInExperience: Director - Customer Service Strategy & Operations · Comcast
Marc Owens has been Director - Customer Service Strategy & Operations at Comcast since December 2023, based in Vacaville, California. At Comcast, Marc Owens was also Director - Retail Strategic Operations from 2021 to 2023, Market Manager from 2019 to 2021 and Store Manager from 2017 to 2019.
Tasha Hughes
LinkedInExperience: Executive Director Customer Service Strategy and Operations · Comcast
Tasha Hughes has been Executive Director Customer Service Strategy and Operations at Comcast since April 2023, based in Linthicum Heights, Maryland. At Comcast, Tasha Hughes was also Senior Director Customer Service Strategy and Operations from 2017 to 2024 and Director of Customer Service from 2001 to 2024.
Veronica Jellison
LinkedInExperience: Former VP Customer Care Operations · Comcast
Veronica Jellison is a former Comcast customer care leader who was VP Customer Care Operations at Comcast from 2014 to 2025, based in Punta Gorda, Florida. At Comcast, Veronica Jellison was also Vice President - Business Services Customer Service Strategy and Operations from 2012 to 2014 and Director - Business Services Customer Operations from 2008 to 2011.
Choose the right perspective
Match the person's area, such as customer care, service strategy and operations, or mobile care support, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Comcast?
- 02How do you decide which service issues to handle with care agents and which to move to self-service?
- 03What has your own work taught you about reducing repeat calls and repair visits?
Reaching Comcast customer service leaders
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.