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10 creative operations experts
These ten creative operations leaders have run creative operations inside operating companies, in roles such as head of creative operations and director of creative operations. A reader can learn how creative operations leaders build and run their teams.
Professionals to explore
01—10Anne-Claire Vos - van Veen
LinkedInExperience: Director Creative Operations · Rituals (B Corp™)
Director Creative Operations at Rituals (B Corp™) since 2025, a role the profile describes as covering management, recruitment, budgeting, coaching, strategy, processes and creative partnerships for Rituals' in-house brand agency. Former General Manager Creative Agency (2020–2025) and Head of production global (2019–2020) at Rituals (B Corp™).
Chere Garcia
LinkedInExperience: Head of Creative Operations, Amazon Private Brands · Amazon
Sr Director Creative Operations & Production at Zillow since 2023. Former Head of Creative Operations, Amazon Private Brands at Amazon (2022–2023), and former Account Director (2021–2022) and Sr Account Manager (2019–2021) at Chase Design Group. The profile describes helping creative organizations build efficient operating systems and improve workflows.
Elizabeth Pawlak
LinkedInExperience: Director, Brand Creative Operations · J.Crew
Director, Brand Creative Operations at J.Crew since 2018. Former Director, Web & Account Services (2017–2018) and Director, Account Services (2007–2017) at FULLBEAUTY Brands. The profile describes managing creative personnel, workflows, budgets and systems within retail brands.
Erica Garvey
LinkedInExperience: Global Creative Operations Director · SC Johnson Lifestyle Brands
Director of Marketing Creative Operations at SC Johnson Lifestyle Brands since 2026, and former Global Creative Operations Director (2022–2026) and Creative Operations Director (2018–2022) there. The profile places the creative operations director role in the Design Studio at SC Johnson's Lifestyle Brand Unit.
Jeff von Spangenberg
LinkedInExperience: Senior Director, Creative Operations · RH
Senior Director, Creative Operations at RH since 2019 and former Director, Creative Operations there (2017–2019). The profile describes leading operational efficiency at the enterprise level, forecasting and tracking a seven-figure annual budget, and overseeing creative asset lifecycle management.
Katie Balloch
LinkedInExperience: Global Head of Creative Operations & Program Management · Canva
Former Global Head of Creative Operations & Program Management (2023–2026) and Creative Operations (2022–2023) at Canva. Sr Lead, Design Operations at Shopify since 2026, and former Director, Production - Business Transformation (2020–2021) and Senior Producer, Business Transformation (2019–2020) at R/GA.
Lauren Fritz
LinkedInExperience: Executive Director, Global Creative Operations · LA MER
Executive Director, Global Creative Operations at LA MER since 2025. Former Executive Director, Global Creative Operations at Bobbi Brown Cosmetics (2022–2025), Director, Global Creative Operations and Production at Fresh (2021–2022), and Senior Director, Global Creative Operations (2019–2020) and Director of Global Creative Operations (2013–2020) at Ralph Lauren.
Paul Byk
LinkedInExperience: Director, Creative Operations Brand Studio · Intuit Mailchimp
Director of Creative Operations at Levels since 2026, where the profile describes owning workflows, timelines and processes. Former Director, Creative Operations Brand Studio at Intuit Mailchimp (2018–2023), Creative Practices Lead at Netflix (2023–2025) and Senior Director, Creative Operations - Adult Swim Cartoon Network at Turner (Turner Broadcasting System, Inc) (2012–2018).
Ruth Schiller
LinkedInExperience: SVP, Head of Creative Operations & Post Production · The Walt Disney Company
Former SVP, Head of Creative Operations & Post Production (2023–2025), VP, Creative Operations & Post Production (Disney Media & Entertainment Distribution) (2022–2023) and SVP, Creative Operations & Post Production (2018–2021) at The Walt Disney Company. The profile lists enterprise creative operations, leadership of 100+ staff and vendors, and workflow and systems modernization.
Suzanne Macquire
LinkedInExperience: Head of Creative Operations, Global · Avon
Head of Creative Operations, Global at Avon since 2025, where the profile describes leading a multi-market in-house creative function and owning brief intake. Former Global Head of Creative Production (2024–2025), Head of Production, Digital Content (2022–2024) and Online Content Manager (2019–2022) at Avon.
Choose the right perspective
Match the person's setting to yours, since running operations for a retail or beauty brand's in-house studio differs from running them for an entertainment or software company. Ask each person how they handled brief intake, prioritization and capacity when demand for creative work outran the team.
Questions to take into the conversation
- 01How do you set up brief intake and prioritization so the creative team works on what matters most?
- 02How do you plan creative capacity and decide when to use outside agencies or freelancers?
- 03Which measures tell you whether creative operations is improving speed and quality?
Reaching creative operations experts
How can I contact one of these creative operations experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Rituals (B Corp™), Amazon and J.Crew, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach creative operations experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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