10 Credit Acceptance operations leaders
Jonathan Lum, Chief Operating Officer, heads this list of Credit Acceptance operations leaders, which also includes leaders of loan servicing, recovery collections, repossession and dealer operations. A reader can learn how operations leaders work at Credit Acceptance from people who have held the role.
Professionals to explore
Casey Fetzer
LinkedInExperience: Vice President - Repossession, Redemption, Remarketing · Credit Acceptance
Casey Fetzer has been Vice President - Repossession, Redemption, Remarketing at Credit Acceptance since February 2018, based in Southfield, Michigan. Casey Fetzer was Senior Attorney, Director - Corporate Litigation at Credit Acceptance from 2016 to 2018 and Litigation Manager - Corporate Litigation there from 2014 to 2015.
Darren Kazich
LinkedInExperience: Former Vice President of Collections/Recovery · Credit Acceptance
Darren Kazich is a former Vice President of Collections/Recovery at Credit Acceptance, a role held from 1997 to 2009, based in Wixom, Michigan. Darren Kazich has been Vice President of Collections and Executive Vice President at Automotive Credit Corporation since December 2010.
Erin Russell
LinkedInExperience: Director Customer Support · Credit Acceptance
Erin Russell has been Director Customer Support at Credit Acceptance since September 2026, based in the Detroit metropolitan area. At Credit Acceptance, Erin Russell was also Senior Manager, Customer Support Operations in 2026 and Senior Manager, Operations Support & Paid Accounts from 2020 to 2026.
Giovanni Gojcaj
LinkedInExperience: Senior Director, Dealer Operations · Credit Acceptance
Giovanni Gojcaj has been Senior Director, Dealer Operations at Credit Acceptance since August 2026 and also lists Senior Director, Originations there since May 2026, based in the Detroit metropolitan area. At Credit Acceptance, Giovanni Gojcaj was also Director of Originations from 2020 to 2026 and Senior Manager - Dealer Service Center from 2017 to 2020.
Jeff Brock
LinkedInExperience: Senior Vice President of Loan Servicing · Credit Acceptance
Jeff Brock lists Senior Vice President of Loan Servicing at Credit Acceptance as a current role held since August 1995, based in Southfield, Michigan, in the finance and accounting department. Jeff Brock also lists Senior Vice President - Loan Servicing at Credit Acceptance as a role held from 1995 to 2014.
Jonathan Lum
LinkedInExperience: Chief Operating Officer · Credit Acceptance
Jonathan Lum has been Chief Operating Officer of Credit Acceptance since May 2019, based in Milford, Michigan. At Credit Acceptance, Jonathan Lum was also Senior Vice President, Dealer Service Center from 2011 to 2019, Vice President of Internal Audit and Compliance from 2009 to 2012 and Director of Policy Compliance from 2008 to 2009.
Kathy Kantzer
LinkedInExperience: Senior Vice President, Loan Servicing · Credit Acceptance
Kathy Kantzer has been Senior Vice President, Loan Servicing at Credit Acceptance since February 2018. At Credit Acceptance, Kathy Kantzer was also Vice President, Loan Servicing from 2011 to 2018, Vice President, Recovery Collections from 2009 to 2011 and Vice President, Marketing & Communications from 2007 to 2009.
Kyle Zolman
LinkedInExperience: Director - Recovery Collections and Bankruptcy · Credit Acceptance
Kyle Zolman has been Director - Recovery Collections and Bankruptcy at Credit Acceptance since November 2009, based in Southfield, Michigan. At Credit Acceptance, Kyle Zolman was also Director - Servicing Operations from 2003 to 2009 and Director - Project Management Office from 2007 to 2010.
Nicholas Smith
LinkedInExperience: Vice President, Servicing · Credit Acceptance
Nicholas Smith has been Vice President, Servicing at Credit Acceptance since August 2026, based in Ann Arbor, Michigan. At Credit Acceptance, Nicholas Smith was also Vice President, Customer Support from 2025 to 2026, Director, Customer Support, Operations from 2020 to 2025 and Senior Manager, Funding Operations from 2014 to 2018.
Nick Elliott
LinkedInExperience: Chief Servicing Officer · Credit Acceptance
Nick Elliott has been Chief Servicing Officer at Credit Acceptance since August 2026, based in Oakland, Michigan, and says the role leads the customer servicing experience across four functions. At Credit Acceptance, Nick Elliott was also Chief Transformation Officer in 2026, Chief Alignment Officer from 2023 to 2026 and Senior Vice President of Internal Audit and Quality Assurance from 2020 to 2023.
Choose the right perspective
Match the person's area, such as loan servicing, recovery collections, remarketing or dealer operations, to the question you bring. Check whether the role is current and how recently it started before you choose.
Questions to take into the conversation
- 01How do you organize servicing work so that customers get consistent answers?
- 02What measures do you watch most closely in collections and recovery operations?
- 03How do you introduce a process change across the servicing work you lead?
Reaching Credit Acceptance operations leaders
How can I contact one of these Credit Acceptance operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Credit Acceptance, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Credit Acceptance operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Credit Acceptance operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.