10 CVS Health operations leaders
Store and pharmacy, Aetna service, Caremark member services, Medicare clinical work, contact centers and MinuteClinic all show up in the titles of these CVS Health operations leaders, two senior vice presidents and a current President, Retail Health among them. All ten hold current roles at CVS Health or Aetna, a CVS Health Company, which suits a health plan, pharmacy or service vendor working out how to staff member service, pharmacy workflow or clinic operations.
Professionals to explore
Brian Brueckman
LinkedInExperience: Senior Vice President Service Operations · CVS Health
Since 2025 Brian Brueckman has been Senior Vice President Service Operations at CVS Health. Roles elsewhere are Healthcare Advisor at VXI Global Solutions (2024–2025) and at WRITER (2023–2025), EVP, Strategic Partnerships at Optum (2022–2023) and Executive Vice President Of Operations at UnitedHealthcare (2016–2022). That record fits questions on service operations at both UnitedHealthcare and CVS Health.
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Jake White
LinkedInExperience: Vice President, Operations Innovation & Execution · CVS Health
Central operations innovation is the current focus for Jake White, Vice President, Operations Innovation & Execution at CVS Health since 2026, responsible for innovation and execution across colleague and customer systems and workflows. Other titles are Vice President, Member Engaement & Loyalty at Aetna, a CVS Health Company (2024–2026), Vice President of Merchandising, Consumer Health and Wellness Supplemental Benefits (2022–2024) and Vice President, Strategic Planning, Pricing and Analytics Merchandising (2020–2023). A fit for questions on redesigning store and pharmacy workflows.
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Jared Tancrelle
LinkedInExperience: Senior Vice President, Store and Pharmacy Operations · CVS Health
Jared Tancrelle has been Senior Vice President, Store and Pharmacy Operations at CVS Health since 2021, overseeing chain-wide retail store, pharmacy, contact center and mail order pharmacy operations. Earlier CVS Health titles are Vice President, Store Operations and Business Support (2020–2021), Vice President, Retail Growth (2019–2020), Sr. Director, Retail Pharmacy Operations (2017–2019) and Director, Retail Pharmacy Process Innovation (2016–2017). A fit for questions on pharmacy workflow across a store chain.
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Jon Thiboutot
LinkedInExperience: Vice President, MinuteClinic Operations & Business Development · CVS Health
Jon Thiboutot now holds President, Retail Health at CVS Health (since 2025) and was Vice President, MinuteClinic Operations & Business Development from 2021 to 2025. CVS Health titles also include Senior Director, Chronic Care Transformation (2019–2022), Senior Director Of Operations, Long Term Care (2018–2019) and Director, Pharmacy Operations (2014–2018). A fit for questions on retail clinic operations and growth.
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Julie Sheer
LinkedInExperience: Vice President, Member Operations · CVS Health
Julie Sheer holds two current CVS Health titles, Vice President, Member Operations (since 2023) and Vice President, Clinical and Government Services Operations (since 2021). Other vice president roles there are Clinical Services Operations (2013–2021), Clinical Services Operations Prior Authorizations & Appeals (2010–2013) and Clinical Services Operations Professional Practice (2004–2010). Julie cites detailed knowledge of pharmacy and clinical operations and regulatory standards, a fit for questions on prior authorization and appeals.
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Kara Kreisher
LinkedInExperience: VP, Contact Center Operations · CVS Health
VP, Contact Center Operations at CVS Health since 2026, Kara Kreisher held AVP, Member Operations (2022–2026), Sr. Director, Medicare Clinical Operations (2020–2022) and director roles in Medicare D CD&A Operations and Operations Support (2017–2020) there before it. Kara describes team work on member services within pharmacy operations, customer care and Medicare process enhancements, a fit for questions on Medicare pharmacy service and contact centers.
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Michele Millard
LinkedInExperience: Sr. Director of Operations · Aetna, a CVS Health Company
At Aetna, a CVS Health Company, Michele Millard has been Sr. Director of Operations since 2013 and also held Regional Operations Manager (2010–2013), Site Manager (2000–2010) and Customer Sevice Manager (1997–2002) titles there. Michele names skills in Operations Management, Quality Management, Team Building and Contact Centers, so Michele fits questions on running health plan service sites and their quality programs.
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Omar Hasan
LinkedInExperience: Executive Director, Operations · CVS Health
As Executive Director, Operations at CVS Health since 2023, Omar Hasan is site leader for a multi-billion dollar, multi-shift, unionized operation serving multiple states, with responsibility for operational and financial performance, safety, payroll, asset protection and regulatory compliance. Roles elsewhere are Director of Manufacturing at Fortive (2021–2023), Plant Manager at Danaher (2018–2021) and two SLB quality and supply chain manager roles (2010–2018). A fit for questions on running a large unionized, multi-state site.
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Teresa Grothe
LinkedInExperience: Executive Director, Service Operations · Aetna, a CVS Health Company
From Manager, Service Operations (2013–2015) and Business Process Improvement Lead (2015–2017) to Director, Service Operations (2017), Senior Director, Service Operations (2017–2021) and Executive Director, Service Operations since 2021, Teresa Grothe's titles run at Aetna, a CVS Health Company. That service operations path, with a process improvement role in it, makes Teresa a fit for questions on improving health plan service processes.
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Trenten Derrick
LinkedInExperience: Lead Director, Caremark Member Operations (Eastern Region) · CVS Health
Caremark member service in the Eastern Region falls under Trenten Derrick's title, Lead Director, Caremark Member Operations (Eastern Region) at CVS Health since 2023. Earlier CVS Health titles are Director, Member Experience Customer Care Ops (2022–2023), Senior Manager, Program & Project Mgmt PBM (2021–2022), Operations Manager (2017–2021) and Customer Service Supervisor (2014–2017), a fit for questions on pharmacy benefit member service.
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Choose the right perspective
Pharmacy and store workflow questions fit Jared Tancrelle or Jake White. For member and contact center service, Brian Brueckman, Kara Kreisher, Teresa Grothe and Michele Millard cover health plan and pharmacy service and Trenten Derrick covers Caremark member operations in the Eastern Region; Julie Sheer fits clinical programs, prior authorizations and appeals, Jon Thiboutot fits MinuteClinic and Omar Hasan suits running one large multi-shift site.
Questions to take into the conversation
- 01How should prior authorization and appeals work be staffed so turnaround holds up when volume spikes?
- 02What changes in contact center operations when the same members call about both their pharmacy benefit and their health plan?
- 03How are walk-in clinic staffing levels set when demand swings by season and by location?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.