Retail
10 CVS Health operations leaders
These ten leaders hold or have held director-level or higher operations roles at CVS Health and its Aetna business, across store and pharmacy, service, member and clinical operations. A reader can learn from them how CVS Health runs large pharmacy, contact center and health plan operations.
Professionals to explore
01—10Brian Brueckman
LinkedInExperience: Senior Vice President Service Operations · CVS Health
Senior Vice President Service Operations at CVS Health since March 2025. He was Executive Vice President Of Operations at UnitedHealthcare (2016–2022) and EVP, Strategic Partnerships at Optum (2022–2023), and worked as a Healthcare Advisor at VXI Global Solutions (2024–2025) and at WRITER (2023–2025).
Jake White
LinkedInExperience: Vice President, Operations Innovation & Execution · CVS Health
Vice President, Operations Innovation & Execution at CVS Health since January 2026, responsible for central operations innovation and ongoing execution across colleague and customer systems and workflows. He was Vice President, Member Engaement & Loyalty at Aetna, a CVS Health Company (2024–2026) and Vice President of Merchandising, Consumer Health and Wellness Supplemental Benefits at CVS Health (2022–2024).
Jared Tancrelle
LinkedInExperience: Senior Vice President, Store and Pharmacy Operations · CVS Health
Senior Vice President, Store and Pharmacy Operations at CVS Health since October 2021, overseeing chain-wide retail store, pharmacy, contact center and mail order pharmacy operations. His other CVS Health roles include Vice President, Store Operations and Business Support (2020–2021), Vice President, Retail Growth (2019–2020) and Sr. Director, Retail Pharmacy Operations (2017–2019).
Jon Thiboutot
LinkedInExperience: Vice President, MinuteClinic Operations & Business Development · CVS Health
Former Vice President, MinuteClinic Operations & Business Development at CVS Health (2021–2025); he has been President, Retail Health at CVS Health since September 2025. His other CVS Health roles include Senior Director Of Operations, Long Term Care (2018–2019), Senior Director, Chronic Care Transformation (2019–2022) and Director, Pharmacy Operations (2014–2018).
Julie Sheer
LinkedInExperience: Vice President, Member Operations · CVS Health
Vice President, Member Operations at CVS Health since June 2023; her profile also lists her as Vice President, Clinical and Government Services Operations since 2021. She was Vice President, Clinical Services Operations (2013–2021) and Vice President, Clinical Services Operations Prior Authorizations & Appeals (2010–2013), and her profile cites detailed knowledge of pharmacy and clinical operations and regulatory standards.
Kara Kreisher
LinkedInExperience: VP, Contact Center Operations · CVS Health
VP, Contact Center Operations at CVS Health since August 2026. Her other CVS Health roles include AVP, Member Operations, CVS Health (2022–2026), Sr. Director, Medicare Clinical Operations (2020–2022) and Director, Medicare D CD&A Operations (2017–2018). Her profile describes her team's work refining member services within pharmacy operations and advancing customer care and Medicare process enhancements.
Michele Millard
LinkedInExperience: Sr. Director of Operations · Aetna, a CVS Health Company
Sr. Director of Operations at Aetna, a CVS Health Company since November 2013. Her other Aetna roles include Regional Operations Manager (2010–2013) and Site Manager (2000–2010), and her profile lists skills in operations management, quality management, team building and contact centers.
Omar Hasan
LinkedInExperience: Executive Director, Operations · CVS Health
Executive Director, Operations at CVS Health since November 2023, serving as site leader for a multi-billion dollar, multi-shift, unionized operation serving multiple states, with overall responsibility for operational and financial performance, safety, payroll, asset protection and regulatory compliance. He was Director of Manufacturing at Fortive (2021–2023) and Plant Manager at Danaher (2018–2021).
Teresa Grothe
LinkedInExperience: Executive Director, Service Operations · Aetna, a CVS Health Company
Executive Director, Service Operations at Aetna, a CVS Health Company since August 2021. Her other Aetna roles include Senior Director, Service Operations (2017–2021), Director, Service Operations (2017), Business Process Improvement Lead (2015–2017) and Manager, Service Operations (2013–2015).
Trenten Derrick
LinkedInExperience: Lead Director, Caremark Member Operations (Eastern Region) · CVS Health
Lead Director, Caremark Member Operations (Eastern Region) at CVS Health since November 2023. His other CVS Health roles include Director, Member Experience Customer Care Ops (2022–2023), Senior Manager, Program & Project Mgmt PBM (2021–2022) and Operations Manager (2017–2021), and his profile headline cites enterprise-scale PBM leadership experience.
Choose the right perspective
Match the person's part of the business, such as retail pharmacy, Caremark member services or Aetna service operations, to the operation you want to improve. Also check whether the role is current or past and at what level, since site leaders and enterprise executives see different problems.
Questions to take into the conversation
- 01How do you staff and run contact center and member service operations to keep service levels steady through peak periods?
- 02What process or technology changes most improved pharmacy workflow and turnaround time?
- 03How do you coordinate operations across retail, pharmacy benefit and health plan teams that serve the same members?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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