Retail
10 dealership fixed operations experts
These ten professionals have led the service and parts side of car dealerships as fixed operations directors, at single stores and dealer groups. A reader can learn how fixed operations directors build and run their teams in auto dealerships.
Professionals to explore
01—10Aulton Quave
LinkedInExperience: Director of Fixed Operations · Terrebonne Ford/Lincoln
Director of Fixed Operations at Terrebonne Ford/Lincoln since 2023, and former Service Manager there (2018–2023). Former Director of fixed operations at Premier Automotive (2017–2018) and Service Manager at Group 1 Automotive (2004–2017). The profile describes serving as Fixed Operations Director of Ford dealerships including parts, service, collision and towing divisions.
Bradley Wolf
LinkedInExperience: Fixed Operations Director · Rairdon Automotive Group
Fixed Operations Director at Rairdon Automotive Group since 2015, where the profile says Bradley Wolf oversees all aspects of Service and Parts Operations for the auto group, and also listed as Fixed Operations Director at Rairdon Dodge Chrysler Jeep Monroe since 2015. Former Operations Director at Car Pros Automotive Group (2007–2015) and Fixed Operations Director at AutoNation (1999–2007).
Brian Cullinan
LinkedInExperience: Director of Fixed Operations · Fields Auto Group
Director of Fixed Operations at Fields Auto Group since 2014; the profile says Brian Cullinan has overseen or supported the fixed operations of all 31 dealerships and 2 collision centers of the Fields Auto Group. Former Parts and Service Director at Fields BMW of Northfield (1994–2014) and Service Director at Fields Infiniti (2005–2009).
Erik Vogel
LinkedInExperience: Platform Fixed Operations Director · Mills Automotive Group
Platform Fixed Operations Director at Mills Automotive Group since 2024. Former Area Fixed Operations Director Jeff Wyler Eastgate Jeff Wyler Columbus Jeff Wyler Florence Buick GMC at Jeff Wyler Automotive Family (2017–2024), and former Fixed Operations Director at Brandon Honda (2011–2017).
Justin Ayers
LinkedInExperience: Fixed Operations Director Audi VW Toyota · Molle Auto Group
Fixed Operations Director Audi VW Toyota at Molle Auto Group since 2021, and Fixed Operations Director Audi CDJR Toyota VW there since 2025; the profile says Justin Ayers leads service, parts and reconditioning operations. Former Director of Service & Collision Operations Molle Audi VW Toyota (2017–2021) and Service Director & Collision Director (2015–2021) at Molle Auto Group.
Ken Mauldin
LinkedInExperience: Platform Fixed Operations Director · Snell Motor Company
Platform Fixed Operations Director at Snell Motor Company since 2023. Former Fixed Operations Kaizen Director Purdy Mobility U.S. at Grupo Purdy (2019–2023), and Fixed Operations Director at Southern 441 Toyota (2018–2019) and at Durant Toyota (2015–2018). The profile says Ken Mauldin has led service and parts departments at single stores and across dealer groups.
Kevin Lott
LinkedInExperience: Fixed Operations Director · Vaden Automotive
Fixed Operations Director at Vaden Automotive since 2023, where the profile says Kevin Lott leads and oversees all Fixed Operations departments, including Service, Parts and Express Operations. Former Service And Parts Director at Rountree-Chevrolet Cadillac, Honda Of Lake City, Lake City Chrysler, Dodge, Jeep, Ram (2010–2023) and Service and Parts Director at Champion Chevrolet/University Chevrolet (2000–2010).
Matthew Winston
LinkedInExperience: Fixed Operations Director at Mike Calvert Toyota · Vaughan Automotive
Former Fixed Operations Director at Mike Calvert Toyota at Vaughan Automotive (2021–2026), and Fixed Operations Platform Director at Vaughan Automotive since 2026. Former Service Director at Porsche Woodland Hills (2020–2021) and Service Director at Audi Valencia and Lexus of Valencia (2018–2020) at Keyes Automotive Group. The profile describes a career leading service, parts and collision teams.
Nicholas Ruffolo
LinkedInExperience: Fixed Operations Director · Rohrman Automotive Group
Fixed Operations Director at Rohrman Automotive Group since 2019, where the profile says Nicholas Ruffolo oversees the service and parts departments. Former Service Director at Arlington Nissan (2013–2019), Evening service manager at Oakbrook toyota (2008–2013) and Service Manager at West surburban imports (2000–2008).
Todd Hayes
LinkedInExperience: Fixed Operations Director · Camelback VW/Subaru/Hyundai/Kia Berkshire Hathaway Automotive (Formally Van Tuyl Group)
Former Fixed Operations Director at Camelback VW/Subaru/Hyundai/Kia, Berkshire Hathaway Automotive (2011–2022) and Fixed Operations Director at Cerritos Nissan (Van Tuyl Group) (2006–2011). Regional Service & Parts Director at Berkshire Hathaway Automotive since 2022. Former Parts and Service Director at AutoNation (2003–2006).
Choose the right perspective
Match the person's scope to yours, since running fixed operations at one store is different from supporting many rooftops from a platform or corporate role. Also check which brands and departments each person's roles covered, such as collision or reconditioning, before you bring them a question about those areas.
Questions to take into the conversation
- 01Which service and parts metrics do you review daily, and which ones do you only look at monthly?
- 02How do you recruit and keep good technicians when every dealership nearby is short of them?
- 03How do you standardize fixed operations processes across stores that sell different brands?
Reaching dealership fixed operations experts
How can I contact one of these dealership fixed operations experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Terrebonne Ford/Lincoln, Rairdon Automotive Group and Fields Auto Group, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach dealership fixed operations experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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