10 Delta Air Lines regional operations leaders
Managing Director - Airport Operations - East, Director, Airport Customer Service, Atlantic and Field Director - EMEA Airport & Customer Service are among the current titles held by these Delta Air Lines regional operations leaders. A reader can learn how regional operations leaders run their areas at Delta Air Lines from people who have held the role.
Professionals to explore
Alfred Morgan
LinkedInExperience: Managing Director, Airport Operations, ATL · Delta Air Lines
Alfred Morgan is a former Managing Director, Airport Operations, ATL at Delta Air Lines, a role held from 2020 to 2023. Alfred Morgan was also Managing Director, Airport Operations, East in 2020 and Managing Director, Airport Operations, West from 2019 to 2020, and now lists Managing Director, Partner Operations at Delta Air Lines since 2025.
Carolyn Ezzell
LinkedInExperience: Vice President - Atlantic Region · Delta Air Lines
Carolyn Ezzell is a former Vice President - Atlantic Region at Delta Air Lines, a role held from 2001 to 2004. Carolyn Ezzell was also Vice President - Airport Customer Service at Delta Air Lines from 2004 to 2006, Director - Airport Customer Service- West from 1998 to 2000 and Director - Airport Customer Service - East from 1997 to 1998.
Charisse Evans
LinkedInExperience: Vice President, Airport Customer Service, Field Support · Delta Air Lines
Charisse Evans has been Vice President, Airport Customer Service, Field Support at Delta Air Lines since August 2022, based in Atlanta. At Delta Air Lines, Charisse Evans was also Vice President, Employee Relations from 2019 to 2022 and lists Director, Airport Operations from 2008 to 2020.
Eric Pricco
LinkedInExperience: Managing Director - Airport Operations · Delta Air Lines
Eric Pricco has been Managing Director - Airport Operations at Delta Air Lines since July 2026, and the profile headline places the role over the Florida & Austin Region. At Delta Air Lines, Eric Pricco was also Director, Customer Experience from 2016 to 2026, Director Below Wing Operations from 2014 to 2016 and General Manager-Hub Operations from 2011 to 2014.
John Angel
LinkedInExperience: Managing Director - Airport Operations - East · Delta Air Lines
John Angel has been Managing Director - Airport Operations - East at Delta Air Lines since December 2025, and the profile says the role covers ground operations in 27 stations. John Angel was Managing Director Airport Operations- Boston & The Northeast at Delta Air Lines from 2023 to 2025 and Director - Operations - LGA from 2017 to 2023.
Markus W.
LinkedInExperience: Field Director - EMEA Airport & Customer Service · Delta Air Lines
Markus W. has been Field Director - EMEA Airport & Customer Service at Delta Air Lines since January 2022, based in the Amsterdam area. At Delta Air Lines, Markus W. was General Manager, Amsterdam Hub Operations from 2016 to 2022 and General Manager, ACS Resource Planning and Schedule Analytics from 2014 to 2016.
Michael Jacquorie, Dr.
LinkedInExperience: Managing Director - Airport Customer Experience and Operations - The Americas · Delta Air Lines
Michael Jacquorie is a former Managing Director - Airport Customer Experience and Operations - The Americas at Delta Air Lines, a role held from 2019 to 2023. Michael Jacquorie was Managing Director - Global Airport Operations - Support, Process & Strategy there from 2017 to 2019 and has been Managing Director - International Customer Experience Strategy since 2023.
Nancee Franklin
LinkedInExperience: Field Director, Airport Customer Service · Delta Air Lines
Nancee Franklin has been Field Director, Airport Customer Service at Delta Air Lines since November 2013, based in Atlanta. Nancee Franklin was General Manager, Delta Connection Airport Customer Service at Delta Air Lines from 2012 to 2013 and Director Cust Svc, Security & Facilities at Compass Airlines from 2006 to 2009.
Pierre Spain
LinkedInExperience: Director, Airport Customer Service, Atlantic · Delta Air Lines
Pierre Spain has been Director, Airport Customer Service, Atlantic at Delta Air Lines since August 2010, based in London. Pierre Spain was a Regional Director at Delta Air Lines from 1996 to 2010, and the profile headline reads Director, Airport Customer Service at Delta Air Lines.
Ryan Norman
LinkedInExperience: Field Director, Airport Operations - Florida Region · Delta Air Lines
Ryan Norman is a former Field Director, Airport Operations - Florida Region at Delta Air Lines, a role held from 2023 to 2024. Ryan Norman was Field Director, Airport Operations - Field Stations there from 2021 to 2023 and has been Director, Airport Customer Service - Learning and Development at Delta Air Lines since December 2024.
Choose the right perspective
Match the person's region and the side of the operation their title names to the question you bring. Check each person's dates, since a past regional role may not reflect how the area runs today.
Questions to take into the conversation
- 01What did a typical week look like in your regional role?
- 02What did you track to know whether the operation in your area was running well?
- 03What did you learn about working with local leaders when a problem affected more than one location?
Reaching Delta Air Lines regional operations leaders
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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