10 Delta Air Lines executives
Alongside CEO Ed Bastian, EVP and CFO Erik Snell and COO Dan Janki, this Delta Air Lines executive group takes in the airline's chief officers for digital and technology, communications, and health and wellness. Former CIO Rahul Samant, former Chief Customer Experience Officer Allison Ausband, the President of Delta Air Lines Cargo and the SVP of Flight Operations complete it, a fit for anyone weighing reliability, customer experience, technology and cost.
Professionals to explore
Allison Ausband
LinkedInExperience: Former EVP and Chief Customer Experience Officer, Delta Air Lines · Delta Air Lines
In 2025, as EVP and Chief People Officer at Delta Air Lines, Allison Ausband led global talent management, total rewards and HR service delivery for 100,000 employees, following EVP and Chief Customer Experience Officer, Delta Air Lines (2020–2024). Ausband's other Delta titles are Senior Vice President, In-Flight Service (2014–2020), Vice President of Reservation Sales and Customer Care (2010–2014) and Managing Director of Reservations Sales Field Offices (2004–2010).
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Amala Duggirala
LinkedInExperience: Chief Digital and Technology officer · Delta Air Lines
Chief Digital and Technology officer at Delta Air Lines since 2026, Amala Duggirala was EVP, CIO, Enterprise Digital, Data and Technology at USAA (2022–2026). At Regions Bank, Duggirala was Enterprise Chief Operations and Technology Officer, Senior Executive Vice President (2019–2022) and Enterprise CIO CTO, Executive Vice President (2017–2019), a fit for questions on setting digital and technology priorities.
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Dan Janki
LinkedInExperience: Chief Operating Officer · Delta Air Lines
Dan Janki has been Chief Operating Officer at Delta Air Lines since April 2026, after Chief Financial Officer (2021–2026), and has served on the Board Of Directors at Cornerstone Building Brands since 2019. At GE, Janki was President & CEO of GE Power Portfolio (2020–2021) and Senior VIce President of Business Transformation (2018–2020), a fit for questions on balancing cost and operations from both the CFO and COO seats.
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Ed Bastian
LinkedInExperience: Chief Executive Officer · Delta Air Lines
Ed Bastian has been Chief Executive Officer of Delta Air Lines since 2016, after President (2010–2016), and held many roles after joining Delta in 1998, including President and Chief Executive Officer, NWA (2008–2010) and Executive Vice President and Chief Financial Officer (2005–2007). In their own words, Bastian's most important role is "to take care of our people so they can continue to take great care of our customers," a fit for company-wide priority questions.
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Erik Snell
LinkedInExperience: EVP and Chief Financial Officer · Delta Air Lines
Financial planning and analysis, corporate finance and investor relations sit with Erik Snell as EVP and Chief Financial Officer at Delta Air Lines since 2026, after EVP and Chief Customer Experience Officer (2025–2026). Snell also held SVP - Airport Operations and Customer Service, Cargo Ops, GSE and Global Clean (2022–2025), SVP - OCC, Operations Analytics and Delta Connection (2020–2022) and SVP - Corporate Planning (2020), a fit for questions linking finance to operations.
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Henry Ting
LinkedInExperience: Senior Vice President, Chief Health and Wellness Officer · Delta Air Lines
Employee and customer health questions fit Henry Ting, who has served since 2021 as the airline's first Senior Vice President, Chief Health and Wellness Officer. Ting is also Emeritus Professor of Medicine at Mayo Clinic Alix School of Medicine and Adjunct Professor of Medicine at Emory University School of Medicine, both since 2021, and sits on the boards of Business Group on Health and United States of Care.
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Peter Penseel
LinkedInExperience: President · Delta Air Lines
Peter Penseel has been President of Delta Air Lines Cargo since 2024, after Chief Operating Officer Airfreight at CEVA Logistics (2020–2024). Penseel was also Senior Vice President Cargo Sales and Network Planning at Qatar Airways (2016–2020) and Senior Vice President - Global Head of Network Carrier Management at DHL Global Forwarding (2012–2016), a fit for questions on airline cargo sales and network planning.
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Rahul Samant
LinkedInExperience: Former Executive Vice President, Chief Information Officer · Delta Air Lines
Retired since 2026, Rahul Samant was Executive Vice President, Chief Information Officer at Delta Air Lines from 2016 to 2026. At AIG, Samant was Chief Digital Officer (2015–2016) and Global Head, Application Development and Management (2012–2014), and earlier Head of Global Sourcing Head of vendor management, Retail Bank at Bank of America (2011–2012), a fit for questions on a decade of airline IT decisions.
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Ryan Gumm
LinkedInExperience: Senior Vice President - Flight Operations · Delta Air Lines
Oversight of Delta's world-wide operations, rooted in safety, reliability and customer focus, comes with Ryan Gumm's roles as Senior Vice President - Operations & Customer Center since 2021 and Senior Vice President - Flight Operations since 2023. Gumm was also Vice President Flight Operations - Business Operations and Resources (2018–2021) and President & Chief Executive Officer at Endeavor Air (2013–2017), a fit for reliability questions.
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Tim Mapes
LinkedInExperience: Senior Vice President - Chief Communications Officer · Delta Air Lines
As Senior Vice President - Chief Communications Officer at Delta Air Lines since 2026, Tim Mapes follows Senior Vice President and Chief Marketing & Communications Officer (2019–2026), leading marketing, communications, product development and community engagement teams, and Senior Vice President and Chief Marketing Officer (2008–2019). Mapes was also Vice President, Marketing (2007–2008), a fit for brand and communications questions.
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Choose the right perspective
Company-wide priorities go to Ed Bastian, with Erik Snell and Dan Janki for finance and operations trade-offs, since both have held the CFO title. Technology questions split between Amala Duggirala, current, and Rahul Samant, CIO until 2026; Ryan Gumm covers reliability and flight operations, Allison Ausband customer experience and people, Tim Mapes brand and communications, Peter Penseel cargo, and Henry Ting employee health.
Questions to take into the conversation
- 01When reliability and cost targets conflict, how does an airline decide which operational investments to fund first?
- 02How does an airline decide which customer experience upgrades are worth their cost per passenger?
- 03What should a technology leader prioritize when airline operations, loyalty and customer apps all compete for the same budget?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.