10 Elevance Health customer service leaders
Beth Weis, VP Provider Service, opens this list of Elevance Health customer service leaders, who hold vice president, senior director and director titles in provider service, customer care, service experience and service operations. A reader can learn how customer service leaders work at Elevance Health from people who have held the role.
Professionals to explore
Beth Weis
LinkedInExperience: VP Provider Service · Elevance Health
Beth Weis has been VP Provider Service at Elevance Health since April 2022, based in Metro Jacksonville, in a role the listing places in the Customer Service department. Beth Weis was Managing Director - Customer Service at Bank of America Merrill Lynch from 2001 to 2022.
Carolina Yataco-Munlin
LinkedInExperience: Senior Director of Operations, AmeriBen Customer Care · Elevance Health
Carolina Yataco-Munlin has been Senior Director of Operations, AmeriBen Customer Care at Elevance Health since July 2024, based in Mason, Ohio. Carolina Yataco-Munlin was Associate Director of Operations, Optum Health at UnitedHealth Group from 2021 to 2024 and Senior Manager of Operations, Government Business Division at Anthem, Inc. from 2014 to 2019.
Dr. Víctor Menéndez Bruno MPHE, Ed.D
LinkedInExperience: Senior Director of Service Operations · Elevance Health
Víctor Menéndez Bruno has been Senior Director of Service Operations at Elevance Health since March 2023, based in Puerto Rico, and the profile describes a background in call center management, provider education and credentialing. At Elevance Health, Víctor Menéndez Bruno was also Director Of Operations from 2022 to 2023 and Credentialing & Delegation Oversight Director from 2020 to 2022.
Dustin May
LinkedInExperience: Director ll Customer Care and Engagment · Elevance Health
Dustin May has been Director ll Customer Care and Engagment at Elevance Health since March 2022, based in Torrance, California, with a headline that places the role at CareMore/Aspire. Dustin May was Director Clinical Programs at CareMore Health from 2019 to 2022 and Customer Care Manager at CareMore Health from 2013 to 2017.
Ed Skelton
LinkedInExperience: Senior Medicaid Operations Director · Elevance Health
Ed Skelton has been Senior Medicaid Operations Director at Elevance Health since December 2020, based in Greater Indianapolis, and the profile says Ed Skelton leads a team of 300 associates in Medicaid Operations with a focus on member experiences. At Elevance Health, Ed Skelton was also Senior Director of Customer Service from 2013 to 2015 and Director of Customer Service from 2010 to 2013.
Greg Beckley
LinkedInExperience: Director II - Customer Care at Carelon Medical Benefits Management · Elevance Health
Greg Beckley has been Director II - Customer Care at Carelon Medical Benefits Management at Elevance Health since January 2026, based in Indianapolis. At Elevance Health, Greg Beckley was also Director - Customer Service Operations at Carelon Medical Benefits Management from 2020 to 2026, and was Senior Director Of Operations at Navient from 2016 to 2019.
Matt Straveler
LinkedInExperience: Director II, Service Experience · Elevance Health
Matt Straveler has been Director II, Service Experience at Elevance Health since September 2021, based in Fond du Lac, Wisconsin, and the profile describes a customer service leader who has managed in a call center environment. At Elevance Health, Matt Straveler was also Director, Service Experience from 2018 to 2021 and Manager II, Customer Care from 2008 to 2018.
Maurice Pardo
LinkedInExperience: Former Staff VP Service Experience Operations · Elevance Health
Maurice Pardo is a former Elevance Health customer service leader who was Staff VP Service Experience Operations at Elevance Health from 2017 to 2026, leading 1,300 to 2,200 agents across 24 markets serving Medicaid, Medicare, FIDE and Commercial lines. Maurice Pardo was also Director II, Medicaid & Medicare Service at Elevance Health (Formerly Anthem) from 2011 to 2017.
Melissa Zam
LinkedInExperience: Director, Customer Care · Elevance Health
Melissa Zam has been Director, Customer Care at Elevance Health since May 2022, based in New York City. Melissa Zam also holds the title Assistant Director, Member Care Division at Integra Managed Care, listed from 2016 with no end date, and was Executive Assistant at AdvantageCare Physicians from 2014 to 2016.
Roger Chiu
LinkedInExperience: Staff Vice President, Carelon Healthcare Services · Elevance Health
Roger Chiu has been Staff Vice President, Carelon Healthcare Services at Elevance Health since January 2023, based in Chesterfield, Missouri, responsible for pharmacy and customer experience, contact center and digital, in support of Carelon Specialty Pharmacy and Advanced Home Delivery. Roger Chiu was Senior Director, Contact Center Workforce Management at Express Scripts Pharmacy Benefit Services from 2017 to 2018.
Choose the right perspective
Match the person's area, such as provider service, member customer care, a Carelon business or service operations for one line of business, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Elevance Health?
- 02How do you decide which member or provider calls should be resolved on first contact and which need follow-up?
- 03What has your own work taught you about coaching customer care staff on difficult calls?
Reaching Elevance Health customer service leaders
How can I contact one of these Elevance Health customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Elevance Health, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Elevance Health customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Elevance Health customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.