10 Expedia customer service leaders
Senior Director of Global Customer operations, Senior Director of Global Retail Operations and Director Customer Service are among the roles held by these ten Expedia customer service leaders, some of whom have since moved on. A reader can learn how customer service leaders work at Expedia from people who have held the role.
Professionals to explore
Ashish Gautam
LinkedInExperience: Former Head of Expedia Customer Operations APAC · Expedia Group
Ashish Gautam is a former Expedia customer service leader who was Head of Expedia Customer Operations APAC at Expedia Group from 2014 to 2019, based in Gurgaon, India. Ashish Gautam has been Director Global Customer Operations at MG Group since July 2019 and was Senior Program Manager at Qantas from 2012 to 2014.
Brian Keaster
LinkedInExperience: Former Senior Director, Americas, Head of Customer Support Service and Operations, Vacation Rental · Expedia Group
Brian Keaster is a former Expedia customer service leader who was Senior Director, Americas, Head of Customer Support Service and Operations, Vacation Rental at Expedia Group from 2014 to 2023 and Senior Director, Global, Hotel Partner Operations there from 2023 to 2024. Brian Keaster has been Customer Support Regional Lead at Wise since October 2025 and was Senior Director, Global Contact Centers at Electronic Arts (EA) from 2006 to 2013.
Christopher Hills
LinkedInExperience: Director Customer Service · Expedia Group
Christopher Hills has been Director Customer Service at Expedia Group since March 2026, based in Naperville, Illinois. At Expedia Group, Christopher Hills was also Senior Customer Experience and Operations Manager from 2023 to 2026 and Operations Manager from 2017 to 2023, and was Manager GCE Command Center at Orbitz Worldwide from 2013 to 2015.
Jesse Nubie
LinkedInExperience: Former Director of Americas Traveler Support · Expedia Group
Jesse Nubie is a former Expedia customer service leader who was Director of Americas Traveler Support at Expedia Group from 2021 to 2026, based in the Austin, Texas area, and lists a Progressive Leadership Experience role at Expedia Group from 2014 to 2021. Jesse Nubie describes building and transforming global customer operations organizations that improve customer experience, operational performance and financial results.
Kurt Williams
LinkedInExperience: Director: Customer Support EMEA · Expedia Group
Kurt Williams has been Director: Customer Support EMEA at Expedia Group since August 2023 and Director: Hotel Partner Operations there since September 2023, based in Central Bohemia, Czechia. Kurt Williams was Operations Manager II, Lodging Operations EMEA at Expedia Group from 2017 to 2023 and Service Operations Manager at CSC from 2014 to 2017.
Marty Cleveland
LinkedInExperience: Senior Director of Global Customer operations · Expedia Group
Marty Cleveland has been Senior Director of Global Customer operations at Expedia Group since September 2008, based in Greater London, and the profile headline describes a specialist in global data and telecoms supporting the online travel sector. Marty Cleveland was Director of Sales and European OEM Sales UK and Western Europe at Quickheart from 2006 to 2008.
Radha Jayaraman
LinkedInExperience: Director - Customer Service · Expedia Group
Radha Jayaraman has been Director - Customer Service at Expedia Group since September 2026, based in Plano, Texas, and describes leading global workforce strategy across large-scale contact center and BPO environments. Radha Jayaraman also lists Workforce Transformation & Strategy at Expedia Group since 2022 and was Senior Manager - Workforce Management at Kemper from 2021 to 2022.
Raymund Peter
LinkedInExperience: Director Customer Experience · Expedia
Raymund Peter has been Director Customer Experience at Expedia since April 2022, based in Lisbon, and also lists a Sr. Service delivery manager role at Expedia since 2014. Raymund Peter was Sr. Manager, service delivery - EMEA & LATAM at Expedia from 2012 to 2022 and Head of Program at [24]7.ai from 2002 to 2011.
Reuben Goldsmith
LinkedInExperience: Global Senior Director Operations Expedia Group · Expedia Group
Reuben Goldsmith holds the title Global Senior Director Operations Expedia Group at Expedia Group, a role the profile dates from October 2006, based in London, and also lists a current Call-Centre Director role at Expedia Group. Reuben Goldsmith was Sr Dir, EMEA & APAC GCO HWW at Expedia Group from 2015 to 2022 and Venere Call-Centre Director at Venere.com, an Expedia Inc. company, from 2009 to 2022.
Roberto Castaneda
LinkedInExperience: Senior Director of Global Retail Operations · Expedia
Roberto Castaneda has been Senior Director of Global Retail Operations at Expedia since August 2023, based in the Greater Seattle Area, and the profile headline gives the title Senior Director of Global Traveler Operations at Expedia Group. At Expedia, Roberto Castaneda was also Director, Air Operations from 2022 to 2023 and Director, Travel Operations from 2020 to 2021, and was Director, Area Operations at SYKES from 2012 to 2014.
Choose the right perspective
Match the person's area, such as traveler support, vacation rental support, regional customer support or contact center workforce planning, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Expedia?
- 02How do you decide which traveler requests should be self-served and which need an agent?
- 03What has your own work taught you about handling service surges when travel is disrupted?
Reaching Expedia customer service leaders
How can I contact one of these Expedia customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Expedia Group and Expedia, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Expedia customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Expedia customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.