10 Flagstar IT leaders
Chief Information & Operations Officer, Senior Director of Architecture, End User & Cloud and IT Director are current titles held by these Flagstar IT leaders. A reader can learn how IT leaders work at Flagstar from people who have held the role.
Professionals to explore
Christopher P. Higgins
LinkedInExperience: Chief Information & Operations Officer · Flagstar Financial Inc.
Christopher P. Higgins has been Chief Information & Operations Officer at Flagstar Financial Inc. since November 2024, based in New York, New York. Christopher P. Higgins was Chief Information and Operations Officer at MUFG in the Americas from 2018 to 2022, Chief Information & Operations Officer at U.S. Bank from 2022 to 2023 and Chief Information Officer there from 2012 to 2018.
Jason Fezzey
LinkedInExperience: VP - IT Director · Flagstar Bank
Jason Fezzey has been VP - IT Director at Flagstar Bank since July 2022, based in the Detroit Metropolitan Area. Jason Fezzey was IT VP at GM Financial from 2018 to 2022, IT Director at Ally from 2008 to 2017 and IT Application Manager at Nationwide from 2006 to 2008.
Jennifer Charters
LinkedInExperience: EVP & Chief Information Officer · Flagstar Bank
Jennifer Charters was EVP & Chief Information Officer at Flagstar Bank from June 2018 to August 2024, based in Greater Philadelphia. Jennifer Charters has been EVP & Chief Information Officer at Lincoln Financial since November 2024, and was Chief Information Officer - Corporate Technology at Ally from 2016 to 2018.
Ken Creech
LinkedInExperience: SVP / CIO Mortgage Banking · Flagstar Bank
Ken Creech was SVP / CIO Mortgage Banking at Flagstar Bank from January 2024 to February 2025, SVP / CIO Mortgage Servicing there from 2021 to 2024 and Chief Enterprise Architect from 2017 to 2021, based in Lake Orion, Michigan. Ken Creech has been Chief Information Officer at ServiceMac, LLC since April 2025.
Knute O'Brien
LinkedInExperience: IT Director · Flagstar Bank
Knute O'Brien has been IT Director at Flagstar Bank since July 2021, based in Livonia, Michigan. Knute O'Brien was IT Program Manager at Ally from 2013 to 2021, Delivery Manager at Blue Cross Blue Shield of Michigan from 2012 to 2013 and Development Manager at General Motors from 2007 to 2010.
Louella San Juan
LinkedInExperience: Senior Vice President, Head of Solutions Delivery · Flagstar Bank
Louella San Juan has been Senior Vice President, Head of Solutions Delivery at Flagstar Bank since November 2024, based in the New York City Metropolitan Area, and describes leading software development and solutions across all lines of business. Louella San Juan was Head of Business and Corporate Technology, Union Bank / U.S. Bank at U.S. Bank from 2022 to 2023 and Managing Director at Morgan Stanley from 2018 to 2020.
Lucy Meyo
LinkedInExperience: Senior Director of Architecture, End User & Cloud · Flagstar Bank
Lucy Meyo has been Senior Director of Architecture, End User & Cloud at Flagstar Bank since December 2022, based in Sarasota, Florida. Lucy Meyo was Director of Infrastructure Delivery at Flagstar Bank from 2021 to 2022 and VP Reservation & Rental Systems at Hertz from 2019 to 2021.
Michelle Boyajian
LinkedInExperience: CIO - Community Banking · Flagstar Bank
Michelle Boyajian was CIO - Community Banking at Flagstar Bank from October 2019 to February 2025 and has been IT Portfolio Director Risk & Security there since February 2025, based in the Detroit Metropolitan Area. Michelle Boyajian was IT Director, Chief of Staff - Office of the CIO at Flagstar Bank in 2019 and IT Program Director at Ally from 2008 to 2018.
Raj Narla
LinkedInExperience: IT Director & First Vice President - Data, Analytics & AI · Flagstar Bank
Raj Narla has been IT Director & First Vice President - Data, Analytics & AI at Flagstar Bank since January 2021, based in the Detroit Metropolitan Area. Raj Narla was Director - Data, Analytics and AI at Ally from 2011 to 2021 and Senior Manager, Enterprise Applications there from 2007 to 2011.
Robert Jannotte
LinkedInExperience: Director,FVP Retail Originations Technology · Flagstar Bank
Robert Jannotte has been Director,FVP Retail Originations Technology at Flagstar Bank since March 2020, based in Macomb, Michigan. Robert Jannotte was Senior Vice President, Originations Technology at Planet Home from 2016 to 2019, Delivery Manager, Originations Technology at SunTrust from 2015 to 2016 and EVP Client Success at Mortgage Cadence from 2012 to 2015.
Choose the right perspective
Match the person's technology area, whether architecture and cloud, data, mortgage or originations technology, or line-of-business systems, to the decision you face. Check the dates on each Flagstar role to judge how recent their view of the work is.
Questions to take into the conversation
- 01What did you focus on first when you took on your technology role at Flagstar?
- 02How do you decide which legacy systems to modernize first and which to keep running?
- 03What have you learned about keeping critical systems reliable while a technology team changes its platforms?
Reaching Flagstar IT leaders
How can I contact one of these Flagstar IT leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Flagstar Financial Inc. and Flagstar Bank, based on profile data retrieved on October 24, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Flagstar IT leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Flagstar IT leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
Request a correction or removal