10 Grainger operations leaders
A chief operations and strategy officer, a senior vice president of branch and distribution center operations, group and regional vice presidents and vice presidents of onsite, customer service and improvement work hold the current roles among these Grainger operations leaders. A reader can learn how operations leaders work at Grainger from people who have held the role.
Professionals to explore
Andrew Walker
LinkedInExperience: Vice President, Continuous Improvement and Strategic Initiatives · Grainger
Andrew Walker has been Vice President, Continuous Improvement and Strategic Initiatives at Grainger since March 2025, based in the Nashville area, with a headline naming enterprise supply chain and operations. Andrew Walker held roles at Amazon from 2017 to 2025, including Director, Product Management | Strategy and Continuous Improvement, Regional Director Of Operations and General Manager.
Derek Hamilton
LinkedInExperience: VP, Onsite Operations · Grainger
Derek Hamilton has been VP, Onsite Operations at Grainger since December 2025, based in the Chicago area, and was Sr. Director, Onsite Operations there from 2021 to 2025. Derek Hamilton was Director, Order to Cash at Grainger from 2017 to 2021, Director, Inventory (Programs and Grainger Global Sourcing) from 2015 to 2017, and Director, Programs and Projects from 2013 to 2015.
Kristi Braverman
LinkedInExperience: US Group Vice President Distribution Operations · Grainger
Kristi Braverman has been US Group Vice President Distribution Operations at Grainger since December 2025, based in Prospect, Kentucky, and the profile says the role provides strategic leadership for Grainger's U.S. distribution network. Kristi Braverman was Vice President Distribution Operations at Grainger from 2023 to 2025, Regional Vice President from 2022 to 2023, and held senior regional director roles in distribution from 2016 to 2022.
Matthew Orscheln
LinkedInExperience: VP North American Customer Service Operations · Grainger
Matthew Orscheln has been VP North American Customer Service Operations at Grainger since June 2026, based in the Chicago area, and was Sr Director of Order to Cash there from 2024 to 2026. Matthew Orscheln was Director of Product Management at Grainger from 2021 to 2024, Director of Merchandising, Merchant from 2018 to 2021, and Director of Pricing, Sr Manager Pricing Strategy from 2014 to 2018.
Michael Gooding
LinkedInExperience: Senior Director, Distribution · Grainger
Michael Gooding has been Senior Director, Distribution at Grainger since May 2024, based in Louisville, Kentucky, and the profile describes the role as leader of an automated 1.5M sqft distribution center in Louisville. Michael Gooding was Director Of Operations at Grainger from 2022 to 2024 and held Senior Manager, Distribution Operations roles there from 2017 to 2022.
Nadalie Bosse
LinkedInExperience: Group VP - Customer Experience · Grainger
Nadalie Bosse has been Group VP - Customer Experience at Grainger since January 2023, based in the Chicago area, and was VP North American Customer Service and Order to Cash there from 2018 to 2023 and Vice President - NA Contact Center Operations from 2016 to 2018. Nadalie Bosse was VP - Customer Care and Chief Quality Officer at Motorola Solutions from 2014 to 2016.
Paige Robbins
LinkedInExperience: Senior Vice President and Chief Operations and Strategy Officer · Grainger
Paige Robbins has been Senior Vice President and Chief Operations and Strategy Officer at Grainger since April 2026, based in Lake Forest, Illinois, and was Senior Vice President and President Grainger Business Unit there from 2021 to 2026. Paige Robbins held other senior vice president roles at Grainger from 2015 to 2021, including Grainger Chief Digital Officer and a role over global supply chain, the branch network, the contact center and corporate strategy.
Richard Travaglini
LinkedInExperience: Regional Vice President of Distribution Operations · Grainger
Richard Travaglini has been Regional Vice President of Distribution Operations at Grainger since July 2022, based in Trenton, New Jersey, and the profile says the role leads a team of 7 DC Directors responsible for multiple fulfillment sites. The record also lists Senior Director DC Engineering Team and Senior Director of Distribution Operations roles at Grainger, and Richard Travaglini was Senior Director of DC Systems and Processes there from 2010 to 2015.
Rick S.
LinkedInExperience: Vice President Onsite Services & Operations · Grainger
Rick S. has been Vice President Onsite Services & Operations at Grainger since February 2017, based in the Huntsville area, and was Vice President Commercial Brand there from 2014 to 2017. Rick S. was Sr. Director Brand Strategic Projects at Grainger from 2013 to 2014, Sr. Director eCommerce Programs from 2011 to 2013, and Director, Inventory Solutions from 2006 to 2011.
Robert Reynolds
LinkedInExperience: Senior Vice President, Branch and Distribution Center Operations · WW Grainger, Inc
Robert Reynolds has been Senior Vice President, Branch and Distribution Center Operations at WW Grainger, Inc since September 2023 and was Vice President, DC Operations there from 2016 to 2023. Robert Reynolds was Senior Director, Regional Distribution (Northeast) at WW Grainger, Inc. from 2014 to 2016, Director, New Jersey Distribution Center from 2010 to 2014 and Director, Mississippi-Tennessee Distribution Center from 2008 to 2010.
Choose the right perspective
Match the person's area, such as distribution centers, onsite services, customer service or continuous improvement, to the question you bring. Check when each person started the current role to judge how recent their view is.
Questions to take into the conversation
- 01What did you focus on first when you took on your current operations role?
- 02How do you decide where automation pays off in a distribution or service operation?
- 03What has your own work taught you about keeping service levels steady while volume changes?
Reaching Grainger operations leaders
How can I contact one of these Grainger operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Grainger and WW Grainger, Inc, based on profile data retrieved on October 21, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Grainger operations leaders?
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Can an AI agent ask one of these Grainger operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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