10 Lumen operations leaders
Kye Prigg, EVP Enterprise Operations, North America, opens this list of Lumen operations leaders, who include senior vice presidents and vice presidents in service delivery, field operations, service assurance, strategic operations and network operations. A reader can learn how operations leaders work at Lumen from people who have held the role.
Professionals to explore
Alan Asselstine
LinkedInExperience: Vice President, Managed and Professional Services · Lumen Technologies
Alan Asselstine has been Vice President, Managed and Professional Services at Lumen Technologies since April 2026 and was VP, Network Operation Centers at Lumen Technologies from 2024 to 2026. Alan Asselstine was Sr. Director, Network Management at Rogers Communications from 2023 to 2024 and Vice President Network Operations (Interim) there from 2022 to 2023.
Chris Noble
LinkedInExperience: Senior Vice President - Service Assurance · Lumen Technologies
Chris Noble has been Senior Vice President - Service Assurance at Lumen Technologies since November 2023, providing customer support across enterprise, public sector and mass markets, and was Vice President - Enterprise Repair and Advanced Services there from 2021 to 2024. Chris Noble was Vice President - Enterprise Repair at CenturyLink from 2017 to 2020.
Heather Campbell, PE
LinkedInExperience: SVP, Service Delivery and Field Operations · Lumen Technologies
Heather Campbell, PE has been SVP, Service Delivery and Field Operations at Lumen Technologies since September 2023. Heather Campbell was SVP, National RF Engineering at DISH TV from 2022 to 2023, VP, Access Networks at Rogers Communications from 2019 to 2022 and Director, Network Strategy, Planning and RF Engineering at Sprint from 2010 to 2019.
James Male
LinkedInExperience: Vice President · Lumen Technologies
James Male has been Vice President at Lumen Technologies since September 2020, with a profile citing field operations, network maintenance and service delivery. James Male was Vice President Service Delivery Global and Public Sector at CenturyLink from 2019 to 2020, Vice President Network Maintenance at CenturyLink from 2017 to 2019 and Senior Director, Business Operations at Level 3 Communications from 2013 to 2016.
John W Marshall
LinkedInExperience: Vice President Of Operations - Central · Lumen Technologies
John W Marshall has been Vice President Of Operations - Central at Lumen Technologies since October 2024, based in Pittsburgh. John W Marshall was Vice President Client Executive at Black & Veatch from 2022 to 2024, Vice President & Regional Director there from 2014 to 2024 and Associate Vice President & Regional Project Director, B&V Telecom Division there from 2011 to 2014.
Kye Prigg
LinkedInExperience: EVP Enterprise Operations, North America · Lumen Technologies
Kye Prigg has been EVP Enterprise Operations, North America at Lumen Technologies since June 2023, with a headline of Chief Commercial Operations Officer, based in Denver, Colorado. The profile lists no other employer in its work history, so the Lumen Technologies role is the only one shown for Kye Prigg.
Martin Valence
LinkedInExperience: Vice President, Network Operations · Lumen Technologies
Martin Valence was Vice President, Network Operations at Lumen Technologies from 2017 to 2024, leading teams focused on a global network infrastructure. Martin Valence was Director, Global Network Event Management and Public Safety Services at CenturyLink from 2015 to 2017, Director, Ethernet & DSL Network Reliability Centers there from 2011 to 2014 and Staff Program Manager there from 2002 to 2009.
Mihail Nita - ACMA, CGMA
LinkedInExperience: SVP Strategic Operations and Transformation · Lumen Technologies
Mihail Nita - ACMA, CGMA has been SVP Strategic Operations and Transformation at Lumen Technologies since January 2025, in the operations department, and was Vice President Enterprise PMO there from 2024 to 2025. Mihail Nita was Vice President PMO at Rogers Communications from 2019 to 2024 and Senior Manager, Demand Management and Programme Planning at Vodafone from 2015 to 2019.
Rick Cook
LinkedInExperience: Vice President Enterprise Field Operations · Lumen Technologies
Rick Cook has been Vice President Enterprise Field Operations at Lumen Technologies since November 2023 and also lists Senior Director Of Operations there since 2006. Rick Cook was Sr. Director, Field Operations at Level 3 Communications from 2006 to 2017 and also lists Sr. Director Field Operations at CenturyLink since 2017, based in Marshall, Virginia.
Tom Jennings
LinkedInExperience: Vice President Operations · Lumen Technologies
Tom Jennings was Vice President Operations at Lumen Technologies from 2019 to 2023 and has been Vice President Operations at Colt Technology Services since November 2023. Tom Jennings was Vice President Service Operations & Field Operations at Centurylink from 2017 to 2019 and Vice President Service Operations at Level 3 Communications from 2012 to 2016, based in London.
Choose the right perspective
Match the person's area, such as field operations, service delivery, repair and service assurance, network operations centers or transformation programs, to the decision you face. Check whether the operations role is current or ended, and when, to judge how recent their view is.
Questions to take into the conversation
- 01What did you change first when you took on your current operations role, and why?
- 02How do you decide which service problems get fixed first when several teams need the same people?
- 03What has your own work taught you about cutting install and repair times?
Reaching Lumen operations leaders
How can I contact one of these Lumen operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Lumen Technologies, based on profile data retrieved on October 24, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Lumen operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Lumen operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
Request a correction or removal