Banking
10 mortgage servicing experts
These ten professionals lead mortgage and loan servicing at banks and other lenders, with titles such as mortgage servicing director, loan servicing director and head of servicing. A reader can learn how lenders run servicing operations for loans after they close.
Professionals to explore
01—10Aarone Carle-Eskins
LinkedInExperience: Loan Servicing Director · Huntington National Bank
Loan Servicing Director at Huntington National Bank since June 2023, where the profile says the role oversees mortgage, equity and auto servicing as the Director of Consumer Loan Servicing. Former Senior Vice President Operations (2022–2023), Vice President (2019–2022) and AVP Section Manager 2 (2017–2019) at Huntington National Bank.
Becky Griffin
LinkedInExperience: Head of Home Lending Servicing & Support Operations · JPMorganChase
Head of Home Lending Servicing & Support Operations at JPMorganChase since July 2024, with Managing Director at JPMorganChase also listed from April 2017. Former Chief Administrative Officer (CAO) - Consumer Bank (2021–2024), Chief Risk Officer Consumer Banking and Fraud (2018–2021) and Risk Director (2014–2017) at JPMorganChase.
Caren Wagner
LinkedInExperience: SVP - Mortgage Servicing Director · BOK Financial
SVP - Mortgage Servicing Director at BOK Financial since June 2020. Former Senior Vice President - Customer Experience and Escrow Strategy at BOK Financial (2018–2020). Also former Senior Vice President - Document Oversight and Post Closing Operations (2017–2018), Senior Vice President External Servicing Oversight and Surveillance (2013–2017) and Senior Vice President, Portfolio Services Group (2010–2013) at Bank of America.
David Wendel
LinkedInExperience: Head of Mortgage & Consumer Performing Servicing · U.S. Bank
Head of Mortgage & Consumer Performing Servicing at U.S. Bank since November 2015, a role the profile places in US Bank Home Mortgage servicing operations. Former Executive Vice President - Mortgage Operations at Citi (1998–2015) and Manager - Servicing Portfolio Management (Capital Markets) at Norwest Mortgage, Inc. (Wells Fargo Home Mortgage) (1997–1998).
Diane Bentz
LinkedInExperience: Director of Servicing · Marlin Mortgage Capital
Director of Servicing at Marlin Mortgage Capital since January 2023. Former Vice President - Servicing Manager at Victorian Finance (2020–2023), Senior Vice President, Head of Mortgage (GSE) Investor Relations at Nationstar Mortgage (2013–2020) and Sr. Vice-President, Borrower Assistance Modification Fulfillment at JPMorganChase (2010–2012).
John A. Matuszeski
LinkedInExperience: Servicing Director - Mutual of Omaha Mortgage · Mutual of Omaha Mortgage
Servicing Director - Mutual of Omaha Mortgage at Mutual of Omaha Mortgage since April 2020. Former Director at CIT Bank (2020), Director of Mortgage Operations (2016–2020) and Director of Mortgage Servicing (2016) at Mutual of Omaha Bank, and VP-Loan Servicing at Gateway Mortgage (2014–2015).
Paula Briscoe
LinkedInExperience: VP Mortgage Servicing Director · Old National Bank
VP Mortgage Servicing Director at Old National Bank since August 2014. The profile says the role oversees the activities of all mortgage servicing, including customer service, investor relations and escrow. Former VP Mortgage Production Operations at Old National Bank (2000–2014) and Mortgage Escrow Manager at Fifth Third Bank (1984–2000).
Raven Spivey
LinkedInExperience: Director of Loan Servicing Operations · Fahe
Director of Loan Servicing Operations at Fahe since February 2025, where the profile describes directing loan servicing operations including payment processing, payoffs, escrow analysis, loan modifications and default management such as collections. Former Director of Loan Servicing Default Management (2023–2025) and Default Compliance Specialist (2022–2023) at Fahe, and Bankruptcy Manager at First Horizon Bank (2019–2022).
Sean Mansell
LinkedInExperience: SVP Head of Servicing · AD Mortgage
SVP Head of Servicing at AD Mortgage since April 2026. Former SVP-Head of Servicing at United Wholesale Mortgage (2020–2026), SVP - Director of Servicing Loan Administration at Flagstar Bank (2019–2020), Senior Managing Director at Homepoint (2016–2019) and SVP - Director of Mortgage Servicing Operations at MB Financial Bank (2013–2016).
Yolandi Kofi
LinkedInExperience: Managing Director of Mortgage Servicing · First United Bank
Managing Director of Mortgage Servicing at First United Bank since January 2023, a role the profile also describes as Head of Mortgage Servicing. Former Senior Vice President, Director of Customer Service and Default Servicing (2022–2023) and VP, Director Customer Service and Default Servicing (2017–2022) at First United Bank, AVP, Loss Mitigation at U.S. Bank (2017) and Manager, MI Claims Collection and Vendor Management at Fannie Mae (2013–2016).
Choose the right perspective
Match the person's type of employer to your question, since servicing at a bank that holds its own loans differs from servicing at a mortgage lender that sells loans to investors. Also consider whether you need someone focused on performing loans and customer service or someone closer to default work such as collections and loss mitigation.
Questions to take into the conversation
- 01How do you decide whether to service mortgages in-house or use a subservicer?
- 02What controls do you rely on to keep escrow analysis, tax and insurance payments accurate?
- 03How do you organize collections and loss mitigation so delinquent borrowers get help early?
Reaching mortgage servicing experts
How can I contact one of these mortgage servicing experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Huntington National Bank, JPMorganChase and BOK Financial, based on profile data retrieved on October 3, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach mortgage servicing experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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