10 Norwegian Cruise Line customer service leaders
Katty Byrd, SVP & Chief Guest Relations Officer, opens this list of Norwegian Cruise Line customer service leaders, who hold vice president, senior director and director titles in guest services, guest experience, passenger services and contact centres. A reader can learn how customer service leaders work at Norwegian Cruise Line from people who have held the role.
Professionals to explore
Abby Hugglestone
LinkedInExperience: Director, Contact Centre · Norwegian Cruise Line
Abby Hugglestone has been Director, Contact Centre at Norwegian Cruise Line since May 2022, based in Southampton, England, and also holds the title Senior Contact Centre Manager, EMEA there, listed from 2020 with no end date. Abby Hugglestone was Contact Center Manager at Princess Cruises from 2015 to 2018.
Allie Jennings, PHR, SHRM - CP
LinkedInExperience: Vice President, Guest Experience · Norwegian Cruise Line
Allie Jennings has been Vice President, Guest Experience at Norwegian Cruise Line since July 2022, in a role the listing places in the Customer Service department, based in the Miami-Fort Lauderdale Area. At Norwegian Cruise Line, Allie Jennings was also Senior Director, Guest Services in 2022 and Director, Training and Operations from 2019 to 2022.
Camilla Inwood
LinkedInExperience: Director of Guest Services Asia-Pacific · Norwegian Cruise Line Holdings Ltd.
Camilla Inwood has been Director of Guest Services Asia-Pacific at Norwegian Cruise Line Holdings Ltd. since May 2022, based on the Gold Coast, Australia. Camilla Inwood was Guest Services Manager - Asia Pacific at the company from 2017 to 2022 and Call Centre Operations Manager for P&O Cruises Australia at Carnival Group from 2015 to 2017.
Dallas Moorhead
LinkedInExperience: Senior Director, Guest Services & IB Sales · Norwegian Cruise Line
Dallas Moorhead has been Senior Director, Guest Services & IB Sales at Norwegian Cruise Line since January 2024, based in Chandler, Arizona. At Norwegian Cruise Line, Dallas Moorhead was also Director, Guest Services & IB Sales from 2022 to 2024, Senior Manager, Direct Guests from 2021 to 2022 and Manager, Inbound Sales from 2019 to 2020.
Elizabeth Murphy (formerly Elizabeth Tauben)
LinkedInExperience: Senior Director, Port and Shipboard Guest Services · Norwegian Cruise Line Holdings Ltd.
Elizabeth Murphy has been Senior Director, Port and Shipboard Guest Services at Norwegian Cruise Line Holdings Ltd. since June 2023, based in Miami. At the company, Elizabeth Murphy was also Director, Port Guest Services from 2020 to 2023 and Senior Manager, Port Guest Services and Clearance from 2018 to 2020.
Jonathan Rose
LinkedInExperience: Director, Guest Experience · Norwegian Cruise Line
Jonathan Rose has been Director, Guest Experience at Norwegian Cruise Line since January 2024, based in Miami. The listing also shows Senior Manager, Guest Experience at Norwegian Cruise Line from 2021 and Resolution Desk Manager at Norwegian Cruise Line Holdings Ltd. from 2019, both with no end date, and Consumer Research Administrator there from 2015 to 2019.
Katty Byrd
LinkedInExperience: SVP & Chief Guest Relations Officer · Norwegian Cruise Line
Katty Byrd has been SVP & Chief Guest Relations Officer at Norwegian Cruise Line since April 2026, based in Fort Lauderdale, leading the enterprise-wide strategy for guest advocacy, experience excellence and service recovery. At Norwegian Cruise Line, Katty Byrd was also Senior Vice President, Guest Services from 2022 to 2026 and Vice President Guest Services from 2019 to 2021.
Lynne Goodsell
LinkedInExperience: Senior Director Guest Services · Norwegian Cruise Line Holdings Ltd.
Lynne Goodsell has been Senior Director Guest Services at Norwegian Cruise Line Holdings Ltd. since July 2022, based in Southampton, England. At the company, Lynne Goodsell was also Director Guest Services & Air Sea Operations from 2020 to 2022 and Head of Passenger Services & Snr Operations Manager EMEA from 2018 to 2019, and the profile lists contact centers among the areas of skill.
Sally-Anne Beasley
LinkedInExperience: Vice President Guest Services · NCL
Sally-Anne Beasley has been Vice President Guest Services at NCL since January 2022, working from Southampton, England, according to the listing. The profile headline reads Vice President Guest Services, and the listing shows no other employer for Sally-Anne Beasley, who is based in the United Kingdom.
Vivian Ewart
LinkedInExperience: VP Passenger Services · Norwegian Cruise Line Holdings Ltd.
Vivian Ewart holds the title VP Passenger Services at Norwegian Cruise Line Holdings Ltd., a current role the listing shows without a start date, based in Fort Lauderdale, Florida. The profile headline reads VP Passenger Services at norwegian-cruise-line, and the listing shows no other employer for Vivian Ewart.
Choose the right perspective
Match the person's area, such as a regional guest services team, a contact centre or guest experience and service recovery, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your guest services role at Norwegian Cruise Line?
- 02How do you decide which guest issues a contact centre should resolve before sailing and which are handled later?
- 03What has your own work taught you about training and supporting frontline guest services staff?
Reaching Norwegian Cruise Line customer service leaders
How can I contact one of these Norwegian Cruise Line customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 3 companies: Norwegian Cruise Line, Norwegian Cruise Line Holdings Ltd. and NCL, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Norwegian Cruise Line customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Norwegian Cruise Line customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.