Banking
10 operational risk management experts
These ten professionals have led or managed operational risk management in their own roles at banks and other financial institutions. A reader can learn how operational risk leaders build and run their teams.
Professionals to explore
01—10Enrique Muñoz Garcia
LinkedInExperience: Group Chief Operational Risk Officer. Banco Santander. Group VP Non Financial Risk · Banco Santander
Group Chief Operational Risk Officer. Banco Santander. Group VP Non Financial Risk at Banco Santander since 2024. Former Global Head VP Non Financial Risk Framework, Capital, Reporting & Internal Control. Banco Santander at Santander (2014–2024). Other Santander roles include Internal Audit Management Director (2011–2013) and Internal Audit Executive Director (2008–2011).
Jaruwat Rujipornwasin
LinkedInExperience: Director, Head of Operational Risk Management Global Risk Management · Citi
Director, Head of Operational Risk Management Global Risk Management at Citi since 2019. The profile describes serving as Global Independent ORM Head providing oversight on Global Risk Management (CRO Division) across all managed geographies and managed segments, and leading a team that conducts independent operational risk reviews. Former Managing Director, US Financial Services Risk Management Advisory at EY (2012–2019).
Javeria Kiyani Shiraz
LinkedInExperience: Head of Operational Risk · Emirates NBD
Head of Operational Risk at Emirates NBD since 2021. Other Emirates NBD roles include Operational Risk Manager Business Partner (2018–2022) and Business Continuity & Crisis Manager (2011–2018). The profile says the Head of Operational Risk role is responsible for establishing and implementing the Operational Risk Management framework at Emirates NBD.
Jodi Richard Zellmer
LinkedInExperience: EVP, Chief Operational Risk Officer · U.S. Bank
Former EVP, Chief Operational Risk Officer at U.S. Bank (2014–2018), where the profile says the role led the Operational Risk Management function including operational loss data capture. Vice Chairman, Chief Risk Officer at U.S. Bank since 2018. Former EVP, Regional Head of Operational Risk and Control at HSBC (2008–2014).
Keith Crockett
LinkedInExperience: SVP, Operational Risk Oversight Officer III · Truist Financial-SA
SVP, Operational Risk Oversight Officer III at Truist Financial-SA since 2019. Former Senior Vice President - Director - Operational Risk Management & Basel Compliance at BBVA in the USA (2008–2012) and SVP, Payment Solutions Risk Manager at BB&T (2012–2019). The profile describes designing and maturing enterprise and operational risk methodologies including RCSA.
Krissy Badman Blackwood
LinkedInExperience: Head of Operational Risk Management (US) · TD
Head of Operational Risk Management (US) at TD since 2026. Former EVP MD - Operational Risk Business Oversight - Consumer and Small Business Banking at Wells Fargo (2020–2026), Operational Risk Programs Executive at Capital One (2012–2019) and SVP - Corporate Operational Risk Executive at Bank of America (2010–2012). The profile describes building, executing and governing risk management programs across all lines of defense.
Mary Hameli
LinkedInExperience: SVP, Operational Risk Management · Fulton Bank
SVP, Operational Risk Management at Fulton Bank since 2026. Former Senior Director, Operational Risk Management at Fannie Mae (2019–2022) and Chief of Staff Business Risk & Control Officer at Comerica Bank (2025–2026). The profile describes designing, implementing and maturing risk programs within first and second lines of defense.
Tata Chkhaidze
LinkedInExperience: Head of Operational Risk Department · TBC Insurance
Head of Operational Risk Department at TBC Insurance since 2023, where the profile says the role leads the Operational Risk Management function. Former Chief Operational Risk Manager (2021–2023) and Operational Risk Manager (2020–2021) at Halyk Bank Georgia, and Operational risk officer at Bank of Georgia (2017–2020).
Victoria Awosanmi
LinkedInExperience: Head, Operational Risk Management · Union Bank of Nigeria
Head, Operational Risk Management at Union Bank of Nigeria since 2022. Former Head, Operational Risk Management at FBNQuest (2017–2022) and Operational Risk Manager at First City Monument Bank Limited (2011–2017). The profile says the FBNQuest role was responsible for Operational Risk Management, Environmental & Social Risk Management and Business Continuity Management.
Yusuf Yasin
LinkedInExperience: Group Head of Operational Risk · Bank ABC
Group Head of Operational Risk at Bank ABC since 2023, and Group Operational Risk Manager there from 2021 to 2023. Former Executive Director Head, Framework, Training & Assurance, Group Operational Risk (2018–2020) and Senior Manager, Group Operational Risk (2012–2018) at Standard Chartered. The profile says the current role is responsible for management of operational risk across the group.
Choose the right perspective
Match the person's line of defense and institution type to your situation, since running a first-line program inside a business differs from independent second-line oversight. Also decide whether you need help designing a framework from scratch or making an existing one work better, and pick someone whose titles fit that job.
Questions to take into the conversation
- 01How do you design a risk and control self-assessment process that business teams take seriously?
- 02Which loss event and key risk indicator data do you rely on most when reporting to senior management?
- 03How do you split operational risk responsibilities between the first and second lines of defense?
Reaching operational risk management experts
How can I contact one of these operational risk management experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Banco Santander, Citi and Emirates NBD, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach operational risk management experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
Request a correction or removal