Banking
10 Wells Fargo operations leaders
These ten people hold or have held operations leadership roles at Wells Fargo, including its head of operations, chief operating officers of Wells Fargo businesses and regions, and heads of payments, shared services and lending operations. A reader can learn how operations leaders build and run their teams in banking companies.
Professionals to explore
01—10Arti Sharma
LinkedInExperience: Managing Director, Head of Operations Enterprise Functions Technology · Wells Fargo
Managing Director, Head of Operations Enterprise Functions Technology at Wells Fargo since July 2025; the profile says the Chief Information Officer approached Arti Sharma to lead financial and operating strategy. Former Managing Director, Head of Transformation & Optimization (2023–2025) and former Managing Director, COO of Innovation (2021–2023) at Wells Fargo.
Cheryl McCoy, MBA
LinkedInExperience: Operations Executive Head of Lending Fulfillment, Commercial Banking Operations · Wells Fargo
Operations Executive Head of Lending Fulfillment, Commercial Banking Operations at Wells Fargo since April 2025, listed at Executive level according to the profile. Former Operations Executive Head of Shared Operations, Commercial Banking Operations at Wells Fargo (2023–2025), former Head of Silicon Valley Bank Global Operations at Silicon Valley Bank (2019–2023) and former Senior Managing Director, Operations at Charles Schwab (2018–2019).
Karoline Kane
LinkedInExperience: Head of Shared Services Operations · Wells Fargo
Head of Shared Services Operations at Wells Fargo since January 2023; the profile headline reads Head of Shared Services Operations, Executive Vice President. Former Head of Regulatory and Control Operations, Managing Director at Citadel (2020–2023) and former Chief Operating Officer at Barclays (2017–2020).
Lester Owens
LinkedInExperience: Senior Executive Vice President Head of Operations · Wells Fargo
Senior Executive Vice President Head of Operations at Wells Fargo since July 2020, a role the profile places in New York City. The profile headline reads Senior Executive Vice President | Head of Operations at Wells Fargo, and the profile counts six years and two months in the role.
Lola Ninonuevo
LinkedInExperience: Chief Operating Officer, EMEA Markets and International · Wells Fargo
Chief Operating Officer, EMEA Markets and International at Wells Fargo since April 2026, a C-level role according to the profile. Former CIB Chief Administrative Officer and International Chief Operating Officer (2024–2026), former International Chief Operating Officer (2021–2025) and former EMEA Chief Operating Officer (2020–2021) at Wells Fargo.
Michael McGough
LinkedInExperience: Managing Director Operations Executive Head of Payments Services Operations · Wells Fargo
Managing Director Operations Executive Head of Payments Services Operations at Wells Fargo since September 2026. Former Managing Director North America Treasury Servicing & Operations Executive (2023–2026), former Senior Vice President Chief Operating Officer for Enterprise Transaction Services (2019–2023) and former Senior Vice President Technology Executive for Deposit Operations (2010–2015) at Bank of America.
Natasha M. Zabka
LinkedInExperience: Chief Operating Officer Senior Vice President Strategic Enterprise Risk Management · Wells Fargo
Chief Operating Officer Senior Vice President Strategic Enterprise Risk Management at Wells Fargo since January 2019; the profile headline describes the role as Chief of Staff & Chief Operating Officer/ Managing Director for Wells Fargo Strategic Enterprise Risk Management. Former Head of District Facilities Management and Workplace Services Vice President at the Federal Reserve Bank of San Francisco (2016–2019).
Nicky Kapoor
LinkedInExperience: Executive Director, COO Shared Services Operations India & Philippines · Wells Fargo
Executive Director, COO Shared Services Operations India & Philippines at Wells Fargo since February 2024; the profile mentions governance, strategy and planning, resourcing and monitoring for a workforce supporting 3000+ FTEs. Former Vice President - Business Initiatives Financial Crime Risk Unit at Wells Fargo (2021–2024) and former Vice President Financial Crime Risk Operations at HSBC (2019–2021).
Paul Lacey
LinkedInExperience: WIM Head of Operations · Wells Fargo
WIM Head of Operations at Wells Fargo since April 2023, listed in the Operations department at Head level according to the profile, whose headline reads Executive Vice President at Wells Fargo. Former WIM Head of Investment Operations (2022–2023), former CIB - Managing Director (2018–2022) and former CIB - Director (2013–2018) at Wells Fargo.
Wayne Willoughby
LinkedInExperience: Executive Vice President Head of Operations Transformation · Wells Fargo
Former Executive Vice President Head of Operations Transformation at Wells Fargo (2021–2024) and former EVP Head of Real Estate Valuation Services & Head of Payments Operations (interim) there (2022–2024). EVP Head of Business & Real Estate Services at Wells Fargo since April 2023. The profile describes leadership positions spanning global operations, enterprise transformation and strategic programs.
Choose the right perspective
Match the person's scope to your question, since a business or regional chief operating officer knows how operations support one set of products while heads of payments, shared services or lending operations know the processing work itself. Check each role's dates so you know whether the person's Wells Fargo experience is current or from an earlier period.
Questions to take into the conversation
- 01How does a large bank decide which operations to centralize in shared services and which to keep inside each business line?
- 02What has worked and what has not when modernizing payments and lending operations under heavy regulatory oversight?
- 03How should a bank measure and improve the quality of high-volume operational processes?
Reaching Wells Fargo operations leaders
How can I contact one of these Wells Fargo operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Wells Fargo, based on profile data retrieved on October 5, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Wells Fargo operations leaders?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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