10 Pennymac operations leaders
Maurice Watkins, Senior Managing Director, Capital Markets Operations at Pennymac, is one of ten Pennymac operations leaders listed here, alongside executive vice presidents, senior vice presidents and vice presidents in mortgage fulfillment, servicing and operations. A reader can learn how operations leaders work at Pennymac from people who have held the role.
Professionals to explore
Adriana Villalobos
LinkedInExperience: Senior Vice President, Secondary Marketing Operations · PENNYMAC
Adriana Villalobos has been Senior Vice President, Secondary Marketing Operations at Pennymac since January 2025, based in the Los Angeles Metropolitan Area. Adriana Villalobos was First Vice President, Capital Markets, Secondary Marketing Operations at PennyMac Capital Management from 2017 to 2025 and Vice President, Capital Markets Operations there from 2013 to 2017.
Amanda Franek
LinkedInExperience: Vice President, Foreclosure Operations · PENNYMAC
Amanda Franek has been Vice President, Foreclosure Operations at Pennymac since September 2023, based in Fort Worth, Texas. Amanda Franek was Vice President, Foreclosure Operations at Barrett Daffin Frappier Turner & Engel, LLP in 2023 and Assistant Vice President, Foreclosure Operations there from 2016 to 2023.
April Toledo
LinkedInExperience: First Vice President, QC Operations (Credit Compliance) at Pennymac Loan Services, LLC · PENNYMAC
April Toledo has been First Vice President, QC Operations (Credit Compliance) at Pennymac Loan Services, LLC since March 2024, based in the Los Angeles Metropolitan Area. The profile headline gives the title as First Vice President, QC Operations (Credit / Compliance) at Pennymac Loan Services, LLC.
Chris Santana
LinkedInExperience: Executive Vice President, Servicing · PENNYMAC
Chris Santana has been Executive Vice President, Servicing at Pennymac since January 2012, based in the Los Angeles Metropolitan Area, with the profile headline Executive Vice President, Servicing at PennyMac Loan Services, LLC. Chris Santana was Assistant Vice President - Foreclosure at Bank of America from 2006 to 2012.
Jeff Keeland
LinkedInExperience: EVP - Mortgage Fulfillment · PENNYMAC
Jeff Keeland has held EVP - Mortgage Fulfillment at Pennymac since December 2015, based in Frisco, Texas, and describes the role as operations leader for wholesale lending. The profile headline lists Managing Director - Broker Direct Fulfillment at PennyMac Loan Services, LLC.
Maurice Watkins
LinkedInExperience: Senior Managing Director, Capital Markets Operations · PENNYMAC
Maurice Watkins has been Senior Managing Director, Capital Markets Operations at Pennymac since January 2021, responsible for oversight of all operational activities for Capital Markets, based in the Los Angeles Metropolitan Area. Maurice Watkins was Managing Director, Capital Markets at Pennymac from 2015 to 2020 and Managing Director, Capital Markets Operations there from 2010 to 2015.
Patrick Keigan
LinkedInExperience: Vice President, Mortgage Operations · PENNYMAC
Patrick Keigan has been Vice President, Mortgage Operations at Pennymac since October 2022, based in the Los Angeles Metropolitan Area. Patrick Keigan was Assistant Vice President, Broker Direct Lending Pipeline Management at Pennymac from 2018 to 2021, and the profile headline describes an operations executive and senior mortgage fulfillment manager.
Philip Marcus
LinkedInExperience: Senior Vice President, Mortgage Fulfillment Division · PENNYMAC
Philip Marcus has been Senior Vice President, Mortgage Fulfillment Division at Pennymac since April 2020, based in Tampa, Florida, and describes planning and executing workforce management strategies for the Mortgage Fulfillment Division. Philip Marcus was SVP, Senior Group Operations Manager at Bank of America from 2015 to 2019 and SVP, Call Center Group Operations Manager there from 2012 to 2014.
Tiara Young
LinkedInExperience: Vice President of Mortgage Operations · PENNYMAC
Tiara Young has been Vice President of Mortgage Operations at Pennymac since August 2025, based in the Los Angeles Metropolitan Area. Tiara Young was Vice President of Mortgage Fulfillment at Pennymac from 2023 to 2024, Chief Operating Officer at Girl Scouts of California's Central Coast from 2024 to 2025 and AVP Process Optimization, TPO at Pennymac from 2021 to 2023.
Violet Sarkissian
LinkedInExperience: Vice President Operations · PENNYMAC
Violet Sarkissian has been Vice President Operations at Pennymac since February 2025, based in Burbank, California. Violet Sarkissian was Product Owner at Pennymac from 2024 to 2025, Product Analyst there from 2022 to 2024 and Vice President of Learning and Development from 2020 to 2022.
Choose the right perspective
Match the person's operations area, whether mortgage fulfillment, servicing, foreclosure, quality control or capital markets operations, to the decision you face. Check when each person started their current role to judge how recent their view of it is.
Questions to take into the conversation
- 01What did you focus on first when you took on your operations role at Pennymac?
- 02How do you plan staffing for a mortgage operation when loan volume swings quickly?
- 03What have you learned about improving quality and turn times at the same time?
Reaching Pennymac operations leaders
How can I contact one of these Pennymac operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: PENNYMAC, based on profile data retrieved on October 24, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Pennymac operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Pennymac operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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