Banking
10 PNC operations leaders
These ten people hold or have held chief operating officer and operations executive roles at PNC, including COO posts for PNC business lines such as real estate, investments and treasury management. A reader can learn how operations leaders build and run their teams at PNC.
Professionals to explore
01—10Brian Rakoci
LinkedInExperience: Chief Operating Officer · PNC
Chief Operating Officer at PNC since September 2024; the profile describes the role as Chief Operating Officer of Financial & Model Risk at PNC. Former PNC roles include Head of Department (2018–2025), Senior Data Architect (2015–2018) and Lead Software Engineer (2009–2015).
Chris Johns
LinkedInExperience: Technology Chief Operating Officer · PNC
Technology Chief Operating Officer at PNC since August 2024, a C-level role based in Pittsburgh. Former CIO, Executive Vice President - Asset Management Group and Staff Services (2016–2024), Senior Vice President, BIO - Retail Channel Technology (2014–2016) and Digital Technology Director (2006–2014) at PNC.
Erich Smith
LinkedInExperience: Executive Vice President and Chief Operating Officer · PNC
Former Executive Vice President and Chief Operating Officer at PNC (2018–2023) and Executive Vice President and New England Region Market Director at PNC Private Bank since February 2025. Erich Smith was also Executive Vice President and Regional Managing Director at PNC (2023–2025) and Chief Operating Officer at BNY Wealth (2016–2018).
Jennifer Masterson
LinkedInExperience: Executive Vice President - Treasury Management Operations · PNC
Executive Vice President - Treasury Management Operations at PNC since October 2025. Former Executive Vice President - Retail Lending Solutions (2018–2025), SVP & Director - Retail Lending Center of Excellence (2014–2018) and Director Consumer Lending Account Servicing (2014–2017) at PNC.
John Metz
LinkedInExperience: Chief Operating Officer Senior VP · PNC
Chief Operating Officer Senior VP at PNC since June 2010, based in the Pittsburgh area; the profile notes 35 total years of service at PNC as of April 2022. Former Vice President, Commercial Lending Services - Document Service Center & Project Manager at PNC (2007–2010).
Jordan Koslosky
LinkedInExperience: Senior Vice President & Chief Operating Officer for Corporate and Commercial Banking · PNC
Senior Vice President & Chief Operating Officer for Corporate and Commercial Banking at PNC since June 2023, based in Philadelphia. Former Strategy & Planning Senior Manager (2014–2023), Assistant Vice President (2011–2014) and Investment Banking Analyst (2007–2010) at PNC.
Margaret Richardson
LinkedInExperience: PNC Investments Chief Operations Officer · PNC
PNC Investments Chief Operations Officer at PNC since May 2011. Former Initiative Lead, Integration Program Office at PNC (2009–2011), and former SVP, Director Strategic Projects at National City Bank (2004–2008). The profile describes a career as a chief operations officer in financial services, banking, brokerage and mergers and acquisitions.
Megan Luke
LinkedInExperience: EVP Chief Operating Officer · PNC
EVP Chief Operating Officer at PNC since February 2021, based in Pittsburgh. The profile also lists SVP Retail Distribution Sales Service & Operations Director (from 2018) and SVP Retail Distribution Operations Director (from 2016) at PNC with no end dates, and former SVP Escalated Services Division Leader (2012–2016) and SVP Area Market Operations Manager (2008–2012).
Pamela Hobe
LinkedInExperience: PNC Real Estate, Chief Operating Officer · PNC
PNC Real Estate, Chief Operating Officer at PNC since April 2024, a C-level role in general management. Former Real Estate Banking, Chief Operating Officer at PNC (2017–2024) and former Senior Process Improvement Consultant at PNC (2009–2017), based in Cleveland.
Thomas Lang
LinkedInExperience: Chief Operating Officer, Treasury Management · PNC
Former Chief Operating Officer, Treasury Management at PNC (2016–2021) and EVP, Head of Treasury Management Product and Product Delivery at PNC since March 2021. The profile says the current role leads product development and execution across PNC's Treasury Management platform, including payables, receivables, payments and liquidity.
Choose the right perspective
Match the person to the part of the bank behind your question, since a business-line COO and a technology or treasury operations executive see different processes and trade-offs. Check each person's dates before asking how PNC runs a given area today.
Questions to take into the conversation
- 01What does a business-line chief operating officer at a large bank own, and what stays with central operations?
- 02How do bank operations leaders decide which servicing and back-office processes to standardize across business lines?
- 03What changes in operations when a bank integrates an acquired bank's teams and systems?
Reaching PNC operations leaders
How can I contact one of these PNC operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: PNC, based on profile data retrieved on October 7, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach PNC operations leaders?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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