10 Progressive customer service leaders
Prabu Rajakumar, Managing Director of Core Servicing and Sales (CRM) at Progressive Insurance, heads this list of Progressive customer service leaders, alongside directors of CRM customer care, CRM services and regional contact centers at the company. A reader can learn how customer service leaders work at Progressive from people who have held the role.
Professionals to explore
Bart Blackburn
LinkedInExperience: Business Leader of Simplification · Progressive Insurance
Bart Blackburn is a former Progressive customer care leader who was Sr. Director Customer Care at Progressive Insurance from 2010 to 2015, based in Burton, Ohio. Bart Blackburn has been Business Leader of Simplification at Progressive Insurance since 2024, a role the profile lists at Director level, and was Business Leader of Customer Targeting there from 2015 to 2024.
Brandon Rosipko
LinkedInExperience: Director of Customer Relationship Management (CRM) · Progressive Insurance
Brandon Rosipko has been Director of Customer Relationship Management (CRM) at Progressive Insurance since October 2024, based in Mentor, Ohio. Brandon Rosipko was Director, Customer Experience Consulting and Transformation at Alorica from 2018 to 2024 and Client Solutions Director at Alorica from 2013 to 2017.
Michael Haspel
LinkedInExperience: Director CRM Auto & Special Lines Services · Progressive Insurance
Michael Haspel has been Director CRM Auto & Special Lines Services at Progressive Insurance since June 2023, based in North Ridgeville, Ohio. At Progressive Insurance, Michael Haspel was also Sr Operations Manager - Commercial Lines Customer and Agent Servicing from 2022 to 2023, Sr Group Manager from 2018 to 2022 and Contact Center Manager from 1999 to 2018.
Mina Gartman
LinkedInExperience: Director, CRM Call Flow Optimization and Automation · Progressive Insurance
Mina Gartman has been Director, CRM Call Flow Optimization and Automation at Progressive Insurance since December 2021, based in Brecksville, Ohio, and describes leading the automation strategy and delivery for CRM. At Progressive Insurance, Mina Gartman was also IT Manager, Auto Product Delivery Portfolio Manager from 2020 to 2021 and IT Manager, CRM Business Function Discretionary from 2015 to 2018.
Prabu Rajakumar
LinkedInExperience: Managing Director of Core Servicing and Sales (CRM) · Progressive Insurance
Prabu Rajakumar has been Managing Director of Core Servicing and Sales (CRM) at Progressive Insurance since May 2025 and has also been IT Platform Owner - Billing Systems there since August 2023, based in Twinsburg, Ohio. At Progressive Insurance, Prabu Rajakumar was IT Group Manager - Enterprise Monitoring Products and Services from 2019 to 2023 and IT Group Manager - End User Compute (EUC) Products Services from 2017 to 2019.
Sandra Adams, MBA
LinkedInExperience: Director CRM Customer Care · Progressive Insurance
Sandra Adams has been Director CRM Customer Care at Progressive Insurance since September 2022, based in Cleveland, Ohio, and the profile headline gives the title Director Specialty Services Operations. At Progressive Insurance, Sandra Adams was also Director of Customer Contact Journeys from 2020 to 2022, Site Manager from 2015 to 2020 and Contact Center Manager from 2006 to 2015.
Sara Newton
LinkedInExperience: Director, CRM Process - Renewal / Sales Experience · Progressive Insurance
Sara Newton has been Director, CRM Process - Renewal / Sales Experience at Progressive Insurance since March 2022, based in Cleveland, Ohio, a role the profile headline gives as Director, CRM Process. At Progressive Insurance, Sara Newton also held a Business Operations - Level20 role from 2018 to 2022 and was Marketing Process Analyst - Customer Experience from 2017 to 2018.
Sarah Hamila
LinkedInExperience: Director CRM · Progressive Insurance
Sarah Hamila has been Director CRM at Progressive Insurance since February 2019, based in Westlake, Ohio. At Progressive Insurance, Sarah Hamila was also Continual Improvement Process Manager from 2015 to 2019, Process Consultant from 2005 to 2015 and Instructional Designer from 2002 to 2005.
Sue Eline
LinkedInExperience: Sr, Regional Contact Center Director · Progressive Insurance
Sue Eline has been Sr, Regional Contact Center Director at Progressive Insurance since January 2007, based in Cleveland, Ohio. Sue Eline also lists the roles Regional Call Center Director at Progressive Companies and Sr. Regional Contact Center Director at Progressive, the latter since 2004, and the profile headline gives Regional Call Center Director at Progressive AE.
Tomeka M Robinson, MBA
LinkedInExperience: Director, Customer Relationship Management Process · Progressive Insurance
Tomeka Robinson has been Director, Customer Relationship Management Process at Progressive Insurance since May 2025, based in Cleveland, Ohio, and describes driving enterprise-wide simplification to enhance both employee and customer experiences. Tomeka Robinson was Director, Level20 at Progressive Insurance from 2020 to 2025 and VP Client Services & Operations at flourish from 2019 to 2020.
Choose the right perspective
Match the person's area, such as contact center operations, CRM process and automation, or a specific line of business, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Progressive?
- 02How do you decide which customer requests should be automated and which need a representative?
- 03What has your own work taught you about coaching contact center managers?
Reaching Progressive customer service leaders
How can I contact one of these Progressive customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Progressive Insurance, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Progressive customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Progressive customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.