10 Progressive operations directors
Senior Director, Commercial Lines Operations, Director of Operations, Insights and Experience Design (iXD) and Sr. Director - Claims Process - West Zone are among the roles held by these ten Progressive operations directors. A reader can learn how operations directors work at Progressive from people who have held the role.
Professionals to explore
Adrian Fitts
LinkedInExperience: Sr. Director of Claims - Commercial Lines · Progressive Insurance
Adrian Fitts has been Sr. Director of Claims - Commercial Lines at Progressive Insurance since April 2022, based in Atlanta, a role described as leading all claims functions of a specialty business unit. Adrian Fitts was Claims Director from 2018 to 2022 and Senior Manager - Commercial Lines from 2011 to 2018 at Progressive Insurance.
Ian Sorokoski
LinkedInExperience: Sr. Director - Claims Process - West Zone · Progressive Insurance
Ian Sorokoski has been Sr. Director - Claims Process - West Zone at Progressive Insurance since February 2024, in the Claims Risk, Process, and Analytics department listed under Operations. Ian Sorokoski was Claims Director - PD Process - West Zone from 2022 to 2024 and Claims Director from 2014 to 2022 at Progressive Insurance, based in Greater Sacramento.
Jeff Comer
LinkedInExperience: Sr Director Claims OH WV MD DE · Progressive Insurance
Jeff Comer has been Sr Director Claims OH WV MD DE at Progressive Insurance since July 2022, based in Greater Indianapolis, with a role line that describes responsibility for all claims operations in Ohio and other states. Jeff Comer was Corporate Process Injury Director at Progressive Insurance from 2021 to 2022 and Indiana Director of Claims there from 2014 to 2021.
Jennifer Prout
LinkedInExperience: Senior Director, Commercial Lines Operations · Progressive Insurance
Jennifer Prout has been Senior Director, Commercial Lines Operations at Progressive Insurance since May 2023, based in Greater Cleveland. Jennifer Prout was Director, National Sales from 2022 to 2023 and Director, Acquisition Experience from 2017 to 2022 at Progressive Insurance, after working as Process and Experience Manager, Progressive Advantage Agency.
Matthew Burke
LinkedInExperience: Sr Director of Operations · Progressive Insurance
Matthew Burke holds the title Sr Director of Operations at Progressive Insurance and has also been Director of Claims there since 2015, based in McKinney, Texas. Matthew Burke held the titles Service Center Manager at Progressive Insurance from 2013 to 2015 and Claims Manager there from 2011 to 2013, and lists Repair Network Manager among the management roles held at the company.
Matthew Marko
LinkedInExperience: Business Leader, Comp & Benefits · Progressive Insurance
Matthew Marko is a former Senior Director of Claims, Operations at Progressive Insurance, a role held from May 2021 to July 2022. Matthew Marko then worked as Senior Director, Corporate Claims Process and Claims Business Leader, M&A and Commercial Lines Process, and has been Business Leader, Comp & Benefits at Progressive Insurance since September 2025.
Sandra Adams, MBA
LinkedInExperience: Director CRM Customer Care · Progressive Insurance
Sandra Adams has been Director CRM Customer Care at Progressive Insurance since September 2022 and lists the headline Director Specialty Services Operations. Sandra Adams was Director of Customer Contact Journeys from 2020 to 2022 at Progressive Insurance and earlier worked as Senior Site Manager, Site Manager and Contact Center Manager there.
Scott Williams
LinkedInExperience: Fire and Theft Director (NRZ) · Progressive Insurance
Scott Williams is a former Operations Director (East Zone) at Progressive Insurance, a role held from July 2021 to September 2025. Scott Williams then worked as Process Director (East Zone) and has been Fire and Theft Director (NRZ) at Progressive Insurance since July 2026, after earlier roles as Operations Manager and Operations Supervisor (East Zone).
Tony Nucci
LinkedInExperience: Senior Director Claims · Progressive Insurance
Tony Nucci holds the title Senior Director Claims at Progressive Insurance, based in Indianapolis, and describes being responsible for a majority of the claim handling operation in Illinois, Indiana, and Missouri. Tony Nucci also held the title Director of Claims at Progressive Insurance from 2018 to 2022 and chaired the Progressive Claims Diversity & Inclusion Council.
Yukari Altman Yamahiro
LinkedInExperience: Director of Operations, Insights and Experience Design (iXD) · Progressive Insurance
Yukari Altman Yamahiro has been Director of Operations, Insights and Experience Design (iXD) at Progressive Insurance since August 2025, based in the New York City area. Yukari Altman Yamahiro was Director of Onboarding, Experience Design at Progressive Insurance from 2023 to 2025 and held the titles North America Org Design Practice Lead (2022 to 2023) and Senior Design Strategist (2019 to 2021) at frog.
Choose the right perspective
Match the person's area, such as commercial lines, customer care, claims handling in a region or claims process design, to the question you bring. Check whether each person holds the role now and when it started, since some of these titles changed recently.
Questions to take into the conversation
- 01How do you measure whether an operations change actually improved the customer's experience?
- 02What did you change first when you took on your current operations role, and what happened?
- 03How do you balance cost targets against service levels when volumes spike?
Reaching Progressive operations directors
How can I contact one of these Progressive operations directors?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Progressive Insurance, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Progressive operations directors?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Progressive operations directors a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.