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10 Southwest Airlines IT leaders
These ten current and former Southwest Airlines IT leaders hold or held vice president, managing director, senior director, director and head technology roles, covering infrastructure engineering, technology operations, enterprise architecture, digital and finance platforms, and data. A reader can learn how IT leaders work at Southwest from people who have held the role.
Professionals to explore
01—10Alex Daniel
LinkedInExperience: Director of Technology Operations · Southwest Airlines
Director of Technology Operations at Southwest Airlines since March 2025, based in Lewisville, Texas. Alex Daniel also held Southwest Airlines roles as Sr. Manager Infrastructure Operations (2021–2025), Manager Cybersecurity Network and Endpoint (2020–2021), Solutions Architect Infrastructure (2017–2018) and Sr Systems Engineer Infrastructure Storage (2011–2017).
France Grenot
LinkedInExperience: Former Director, IT Data Enterprise & Customer & Commercial · Southwest Airlines
Former Director, IT Data Enterprise & Customer & Commercial at Southwest Airlines (2021–2023), now Managing Director, Technology, Offer/Order, Revenue Management and Network Planning at Southwest since March 2025. France Grenot was Managing Director, Technology, Data Business Delivery (2023–2025) and an Enterprise Architect at Southwest (2019–2021).
Garland Mitchell
LinkedInExperience: Former Sr Director, Infrastructure and Cloud Engineering · Southwest Airlines
Former Sr Director, Infrastructure and Cloud Engineering at Southwest Airlines (2017–2019), with later roles as Sr Director of Technology and Managing Director, Enterprise Data Platforms & Analytics until retiring in May 2025. Garland Mitchell describes over 30 years managing infrastructure services and enterprise applications, per the profile.
Kevin Tucker
LinkedInExperience: Former Head of Infrastructure Engineering · Southwest Airlines
Former Head of Infrastructure Engineering at Southwest Airlines (June 2018 to September 2022), based in Southlake, Texas. Kevin Tucker was Vice President at NTTData (2017–2018), Vice President - Infrastructure, Architecture and Enterprise Automation at Sabre (2016–2017) and Managing Director - Platform Engineering at United Airlines (2009–2014).
Michael Erdman
LinkedInExperience: Managing Director, Technology - Digital Platforms · Southwest Airlines
Managing Director, Technology - Digital Platforms at Southwest Airlines since May 2025. Michael Erdman was Managing Director (2024–2025) and Director (2022–2024), Technology - Finance and NonRev Platforms at Southwest Airlines, and Senior Manager, Technology for Southwest.com and Native Mobile Application Development (2019–2022).
Ousman Afzal
LinkedInExperience: Former Managing Director - Technology, Office of the CIO (OCIO) · Southwest Airlines
Former Managing Director - Technology, Office of the CIO (OCIO) at Southwest Airlines (2023–2025), now Managing Director - Technology, Operations Lean Portfolio & Operations Delivery at Southwest, leading an organization of 70+ employees, per the profile. Ousman Afzal was Managing Director - Technology - People, Salesforce CoE, and Workforce Mgmt (2021–2023).
Robert Quintanilla
LinkedInExperience: Managing Director Technology Services & Operations · Southwest Airlines
Managing Director Technology Services & Operations at Southwest Airlines since February 2023. Robert Quintanilla was Senior Director Technology Services and Operations (2021–2023), Sr. Director Technology - Service Management, Field Services, & Enterprise Technology Operations (2019–2021) and Director Service Management and Field Services (2016–2019) at Southwest Airlines.
Sean Lynch
LinkedInExperience: Vice President of Technology · Southwest Airlines
Vice President of Technology at Southwest Airlines since December 2024, with a headline naming data and architecture. Sean Lynch was Senior Director of Enterprise Architecture (2012–2024), Senior Architect (2008–2012) and Director for southwest.com, Reservations & Ticketing, Application & Data Architecture (2004–2008) at Southwest Airlines.
Shaun Patrick
LinkedInExperience: Director - Infrastructure Engineering · Southwest Airlines
Director - Infrastructure Engineering at Southwest Airlines since July 2024, based in Dallas-Fort Worth. Shaun Patrick was Director - Network & Security Engineering (2021–2024) and Sr. Manager Network Engineering (2016–2021) at Southwest Airlines, Manager - Infrastructure Engineering at Michaels Stores (2014–2016) and Senior Manager - Network Engineering at JCPenney (2013–2014).
Shaun Tune
LinkedInExperience: Director of Enterprise Architecture · Southwest Airlines
Director of Enterprise Architecture at Southwest Airlines since October 2017, based in Grapevine, Texas. Shaun Tune was Sr. Enterprise Architect (2015–2017), Enterprise Architect (2011–2015) and Senior Software Engineer (2004–2011) at Southwest Airlines, and Software Engineer IV / V at Sprint (1999–2004).
Choose the right perspective
Pick an infrastructure or technology operations leader for questions about data centers, networks, cloud and keeping airline systems running, and an architecture, platforms or data leader for questions about enterprise applications and modernization. Note who is current and who has moved on.
Questions to take into the conversation
- 01How does an airline's technology operations team keep critical systems available during disruptions?
- 02What goes into modernizing airline infrastructure and moving workloads to the cloud?
- 03How do airline IT organizations structure enterprise architecture across operations, commercial and finance systems?
Reaching Southwest Airlines IT leaders
How can I contact one of these Southwest Airlines IT leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Southwest Airlines, based on profile data retrieved on October 15, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Southwest Airlines IT leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Southwest Airlines IT leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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